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MegaMotorMadness has a rating of 2.86 stars from 115 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MegaMotorMadness most frequently mention customer service, dirt bike, and several times problems. MegaMotorMadness ranks 7th among ATV sites.
I am happy with my ice bear moped 50 cc. It did arrive in a timely manner. It has a few body scratches as well as damaged windshield and a faulty seat. The customer service Dept. was always in contact with my emails. They sent a new seat and windshield with no charge. Gave me a refund on the minor body scratches. I would recommend them. Can't say enough of their professionalism and courtesy. I give them a 4.5 stars.
I bought an atv for my son in august, I paid for 125cc received 119cc, it showed up with scratches and a cracked panel. The wheels wouldn't take any air because all the valve stems are bad. The atv would not stay running. I've emailed the company hundreds of times and first they want me to contact the service department for parts, which I did however after replying the first time they have stop responding. I now have an item that my son cannot use which I paid $1438 for. This company is absolutely terrible don't buy from them. I will be taking legal actions
I bought an atv for my son in august, I paid for 125cc received 119cc, it showed up with scratches and a cracked panel. The wheels wouldn't take any air because all the valve stems are bad. The atv would not stay running. I've emailed the company hundreds of times and first they want me to contact the service department for parts, which I did however after replying the first time they have stop responding. I now have an item that my son cannot use which I paid $1438 for. This company is absolutely terrible don't buy from them. I will be taking legal actions
Purchased a ice bear Malibu. The rear view mirrors are smashed the seat has a big tear in the front. The frame has deep scratches all over. The plastics are scratched. Poor communication with staffing they do not want to own up to there merchandise. Needless to say my lawyer will be getting involved. Do not recommend this company. Stay away
Company has the worst customer service I have ever experienced. They don't have a phone number you can call even when requesting via the chat feature on the site that is clunky... Also, virus software goes crazy when visiting the site. Detects card stealing functionality. They could take your money and never ship your product forcing you to give up your money or cancel your order which will cost you a percentage of your order unless done within 24 hours via email where their email server rejects incoming emails! PROBABLY WISE TO RUN FOR THE HILLS BEFORE DOING BUSINESS HERE!
Tip for consumers:
avoid
Products used:
scooter purchase attempted
Notified them of my issues with the bike and I sent info as requested. No response since. Horrible!
Products used:
Icebear Maddog Gen IV 50cc
Customer service does not get back to you. Battery dies instantly. I contacted them over a week ago and never heard back from them. I purchased another bike from power sports max and these guys were great. We had a missing fender and power sports sent it out right away with extra body parts
Tip for consumers:
Don’t buy from them
Products used:
Same bike I need to get fixed
This company is much slower than they claim. Not inly that, plan on waiting a week before being able to register your order. Shipping takes 10 days not 5-7. MOS sheet hasn't even been shipped yet and I've had the scooter for two days now. They tried to get me to pay for expedited shipping after it taking them more than 10 days to send it out. If you want a bike in less than 2 months, find another company.
I have been waiting for a title on my moped since December of 2020, It is now going into February and after countless emails still nothing. All i keep hearing is our title department is working on it, we will send our title department a message today and still nothing has happened. Im getting pretty frustrated because i cannot get a plate for my moped without it. Wish they would pull thier head out of thier rears and take care of this a. S.a. P
Tip for consumers:
Make sure you ask for your title
Products used:
Moped
I purchased a 60cc bike for my grandson.
The bike arrived a week late from what was originally established.
I paid extra for assembly and inspection.
We've had the bike 30 days and it's broken down twice.
The sprocket came flying off in the first two weeks bringing the bike to a skidding halt while my grandson was riding.
Dangerous.
Two weeks later weak spark and the bike won't start.
The seller won't return my calls and all I get is lip service with no action through email.
No reputable brand name mechanics will work on the bike so I'm on my own.
This product is garbage I don't recommend buying it.
Expensive lesson!
I purchased a 50cc dirt bike expecting a few hiccups along the way, what I didn't expect was it to fail first day due to an issue in the petcock of the carburetor. It took me a few weeks to diagnose and repair myself. They only had replied to me by the time I had finished fixing their mistake. They sold me a deffective bike and would not even give me a small reimbursement on my purchase for the trouble they caused. Avoid this company like the plague. You may get lucky and get a product that doesn't arrive broken but God forbid it does you will never receive proper assistance from them.
Tip for consumers:
Don't use this site
Electric issues from the start. They refused to fix it. It's now sitting in my garage for 2 months. I have yet to drive it.
They ripped me off for $1200. Sent me a broken scooter and want me to pay for the parts to fix it. The warranty is not honored. Wish I could give negative stars.
Tip for consumers:
this is a scam company. Don't shop here.They ripped me off for $1200. Sent me a broken scooter and want me to pay for the parts to fix it. The warranty is not honored. Wish I could give negative stars.
Products used:
Ice bear scooter
I have been calling and emailing and texting this place for over a week now in regards to a ATV my husband ordered we have not received any confirmation any type of information on when it will be here and I can't reach anyone I'm starting to think this was a scam I will have my bank investigates I've also asked for a refund and no one has emailed me back
My wife and i purchased a spartan icebear 125 quad from MMM for my daughter for Christmas. We had it less than 2 weeks and the ignition went out on it. It took a bit over a month to get the part and we had dispute the original charge with our CC company before MMM would do anything about it. Then another month or so later the brakes go, completely toast. Next to go was the ball joint on the steering, I replaced this TWiCE! These repairs I did myself because there is no way I would wait until I heard from these people again. Well finally the A-arm joint broke, and try as I did, I was unable to find the right size part. I called MMM and told them the issue and they sent out the (wrong)part. I contacted them back to tell them that it wan't the right part, and now it's been close to 2 months and still no part. DO NOT BUY ANYTHING FROM THiS PLACE, they are a RIP OFF! $800, and my daughter got to ride maybe 3 months on this piece of garbage.
Tip for consumers:
RUN!
Products used:
Icebear spartan 125cc
This company don't do good don't buy from them you will be sorry you won't get your bike trust me it's not worth it i order my bike before they was out of stock was reddy to ship now they want me to wait till June 16
They sold me a motorcycle with a fake title
I almost went to jail
Try to fix the problem with them
But they have a bad costumer service
Bought a mini dirt bike for our son for Christmas, it shipped right before Christmas. We opened the box and checked it over, it appeared to be ok. Then a two days before Christmas we put together so our son wouldn't see it. The bike did not work. Of course the company who sold us the bike is not open. Read your warrenty careful because even though ours says we need to take to a mechanic they don't cover anything. They want you to wait for them to send you parts. Then you have to pay for labor. We paid over 100 dollars just to get it running. Called company and of course nothing they can do. You pay for a new bike then have to pay to fix there defects!
DO NOT BUY FROM HERE!
I just ordered Tao Tao galaxy and they won't even answer my call or text or email it's business hours and they recommend calling for more help and services but none I should've called but don't worry my lawyer is well compensated and he will handle them I only ask for more info on product I spent money on But I guess customer service is something your business can't do. A simple email/text/call with just an okay would allow me to change my review but you guys are allowing me to think your a scam and I bet the other people here is your accounts. But no need to fuss more about It for my lawyer will tear you apart, I'm an investor so I take risks allot and if you think imma allow myself to be scammed your wrong I'll spend all my earnings to take your company down no more bull$#*! prove to me you are not a scam then I'll be content. But if your willing to battle in court I'll see soon, expect a subpoena.
It was easy getting parts when David was there until they replaced him with Sarah. She is ridiculously slow at getting your parts. He'd get in touch with them while u was on the phone. Only she wants to do is e-mail e-mail e-mail. If David was still there I would have gave it a 5 star
Hi Charles, we appreciate your feedback. Yes, there have been changes in the parts processing since we lost David and Sarah has been filling in temporarily and trying to do her best to help our company. We are seeking more assistance in our parts department and hope to add another skilled technician to our team soon to help take over for Sarah. Thank you again for your feedback, it is greatly appreciated.
Bought the Syxmoto xyx 125cc pit bike from Mega Motor Madness. Ran one tank of fuel through it to get it broken in. Nice little pit bike at first. 2nd tank in... out in some dirt... getting comfy and lose speed but bike is at 3/4 throttle... gas it more... hear some metal on metal sound... back end wobbles... I stop and cannot believe what I'm seeing. Flat tire and about 4 spokes wrapped around each side of the axle. When we purchased, we were told to contact them for any parts. Called and called, emailed... no response. I'm left with a huge motorized paper weight. Went down today and spoke with Anthony and he said they are sold out and cannot get parts. Anthony told me the guy that helped us for Mega Motor Madness just left the business... walked away. I was talking with Anthony in the same garage as Ice Bear Powersports where we originally picked up the 125. They were shipping out quads, motorcycles, etc... It all seemed suspicious to me. Anthony said the TX store was out also and it will be at least another month before more motorcycles come in. Do not spend your money here... no parts available if something goes bad.
Poor customer service.And Layaway is a big gimmick. Mega motors is still charging my account for a layaway I clearly stated i was not interested with. Doesnt answer calls. But will vastly answer your enails. Trust me. I wouldn't tell you wrong. This company isnt who you want to do business with...
Tip for consumers:
THIS COMPANY WILL CREATE LOOP HOLES IN ORDER TO TAKE YOUR HARD EARNED MONRY .
CUSTOMER SERVICE IS POOR..RECIEPTS ...WHAT YOU OWE..DOESNT ADD UP.
.THEY HAVE NEVER GIVEN ME PROOF OF THE 1 PAYMENT I DID PAY.
YET THEY CONTINUE CHARGING MY BANK ACCOUNT..
THIS IS BAD BUISNESS ..
Products used:
I applied for Layaway .Then told the company i couldn't afford the purchase..To cancel the entire account.
They are still charging my bank account for a oder that has been cancelled MONTHS AGO
If you want a good reliable product for about a week this is the place to buy. I bought my dirt bike and four wheeler from this company worked for about a week. Then everything started to fall apart. The parts department takes like 2 weeks to ship everything and then if you do the work yourself it voids the warranty and they blame it not working on you. I have a four wheeler that worked for a day $750 gone down the drain! My dirt bike barely runs. Make the investment and buy a used Honda, Kawasaki or Yamaha before investing in this nightmare.
Hi Phil, what problems were you having with your dirt bike or ATV? Parts are usually shipped out within 2-3 business days and not 2 weeks. You are covered under the parts warranty and will send out any parts you need after you speak with our parts department. We can assure you the problem is minor and can be addressed over the phone with our tech support team. Parts/tech support are available even after your warranty expires. Please do not hesitate to contact us so we can resolve this situation for you.
I purchased a 50 cc dirt bike for my sons 6th birthday on wednesday, september 25th. I have text messages where a sales rep told me the item was shipped out Thursday. Comes out that was a lie. They only created the lable. The dirt bike sat in their warehouse until monday, sept 30th before it was shipped out. I called them around 10 am on the 30th and asked for a refund they said that would be granted an i would receive it in a few days back on my debit card. The sales rep called me back and said the item shipped out 10 minutes before he put in the request so i would have to pay some fees if i wanted a refund. So i said ill wait to receive it. I still haven't received the dirt bike but lets hope its in perfect condition and works as they say. For the inconvenience of the long delay of the dirt bike being shipped out, a sales rep told me they would refund a percentage of what i paid back to my debit card after they put in a request and "if " it gets approved. Well i had an email today stating that they refunded me $10! Out of $329. I had to miss out on 3 days of work because this delay held us back from moving (we travel for work) the day i ordered the dirt bike sales reps said i would have it by monday the 1st. (Online did too)
Hi Heather,
Once a payment clears, the order is sent to our warehouse to begin processing and usually ships the following day. When shipping documents are created, we schedule a delivery pick up with our carrier. We explained to you that there were over 100 items that did not leave our warehouse facility last Thursday & Friday Due to some unfortunate circumstances UPS was not able to fulfill our pick up request.
Because this sometimes does happen, we make it very clear on our website and in the terms and conditions email that is sent out immediately after a purchase is made on our website that an order can take 24-72 hours to process and this does not include weekends or holidays. "Shipping Time 1) It takes approximately 24 to 72 business hours to process and ship your order once it is confirmed and the payment received. Orders received on Saturdays, Sundays and public holidays, as well as orders received on weekdays, will be processed the next business day. We don’t ship on Saturday, Sunday or national Holidays. During busy seasons, it may take up to 5 business days to process your order due to the high volume of orders."
Our company did our best to ship out your order asap and finally got confirmation that your product left our facility on Monday. Please keep in mind when you contacted us on 10/1/19, you contacted our call center in California and your product left from our Texas location which is in a different time zone.
The sales rep did not specify what amount or what percentage would be compensated for the shipment delay of your product. Monday, October 1st you requested a refund after speaking with customer service because your package did not ship on Thursday as planned. We explained that it should take approx. 2-4 business days for your package to arrive from Texas to Missouri and you decided to proceed when it was made clear UPS would be showing up to pick up all scheduled packages from the previous week.
Purchased a Rhino 250 in July assembled and it wont start. Contacted Mega Motor Madness back in July to help troubleshoot they sent me possible parts that could be the issue. After changing all the part over the next 2 months it still won't start. Spoke with Anthony several times he was going to talk to the owner Harry and told me they deemed it a lemon and they will exchange it. An hour later they contacted me via email and stated as per the return policy it was only the 1st 5 days and I would need to ship it back at my expense and they possibly could waive the restocking fee of 25-30%. Tried contacting Harry and Anthony again and got an email stating I would need to contact them via email only and they refused to talk to me! As a business owner how could you possibly not stand by your product your selling and as the owner how can you not contact the customer directly and not answer their emails but instead hide behind the scenes. What a disgrace! I am a reasonable person and now I have a $1700 unit that is a big paper weight.
We have tried helping Mr Derosa with technical / parts assistance. We were in continuous contact with the customer via phone calls and email.
Hi Mike, I wanted to take this time to apologize for the issues you were having with the Tao Rhino and our parts department back in 2018. In order for us to accept a return, the ATV has to be diagnosed by a certified mechanic before we can process any returns. You stated that we sent you parts in the past. We can communicate with our new parts department and the manufacturer to figure out a solution as to why ATV was not working properly. Parts are available through our warehouse and through the manufacturer. Mega Motor Madness stands behind its products and we're here if you ever need assistance. Please let us know how we can resolve this situation for you.
If i could give this place zero stars i would. They deserve NEGATIVE stars. I never in my life have ever dealt with such disrespectful people. We have only had our 49cc dirt bike for two months and it has barely ran due to a bad starter. I have been waiting for over 3 weeks for our second one but still have not gotten it. They haven't even sent it out because we have gotten "nasty" with them. Maybe if they would do their job and have respect for their customers then maybe i would have to get nasty. These people are a scam and not worth anyones time or money. Stay away from this so called "business"
Hi Britanny, I apologize for the experience you've had with our parts department. Please let us know if you need any other parts or tech support with your product. We are not a scam and we are here to assist you. How can we resolve this situation for you?
PLEASE PLEASE take the advice on these reviews. This company is absolutely horrible. THEY WILL RIP YOU OFF! DO NOT BUY ANYTHING FROM MEGA MOTOR MADNESS. We bought a dirtbikes for our7 year old for Christmas and he rode it 1 day and the clutch came apart ND bent the crank. Then of course issues arise with the warranty and shipping g cost more then we paid for the bike. We are now disputing g with the credit card company to try and get our money back. PLEASE do not be naive and think it won't happen to you when it comes to this company. Beware!
Hi Elaine, We apologize for the issue you had with your product. When an order is placed on our website, our system automatically sends you an email regarding our terms and conditions. At the time of purchase, you are covered under the parts warranty for 3 months and 1 year on the engine internals. Even after the warranty parts/tech support is always available. Did you contact us to discuss the issue with your dirt bike? More likely it could have been a simple fix that could have been resolved by us sending out replacement parts or we could discuss an exchange or refund. If you ever need our assistance, we are here for you!
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Stephanie, you placed an order towards the beginning of December and received your dirt bike on 12/7/19 (UPS - 1Z3Y58R64296805654) After an order is submitted on our website, we automatically send you an email about our terms and conditions which explains our warranty policy. The following information is listed " The warranty covers parts that are covered under the warranty for the duration of the warranty period purchased with the unit. The warranty will not cover any shipping expenses or labor under any circumstances. We have 99% parts in stock at most time, however, if the part required isn't available, a rebate will be offered as compensation." You stated you contacted us on Christmas Eve, Christmas Day & New Year's Day about your parts request and the issue you were having with your bike but I apologize but we were closed and could not fulfill your request on those days. If you ever need any parts or tech support, please do not hesitate to contact us. Please be advised to contact us before making any outside purchases so there isn't any cost passed on to you!