• McDonald's

McDonald's

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Overview

McDonald's has a rating of 1.93 stars from 525 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McDonald's most frequently mention customer service, fast food, and ice cream problems. McDonald's ranks 298th among Restaurants sites.

  • Service
    223
  • Value
    212
  • Shipping
    107
  • Returns
    114
  • Quality
    196
Positive reviews (last 12 months): 9.7%
Positive
17
Neutral
8
Negative
150
60
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Their delivery service was stupid, and their customer service was stupid as well.
  • The hotcakes were OK, but the drive thru neglected butter, so I had to use my own at home.
How would you rate McDonald's?
Top Positive Review

“Employees thoughtful and appreciative to customers”

Katherine C.
8/7/23

I was very surprised that I was treated with so much respect and appreciated as a customer even though my vehicle broke down. I needed a jump and had a little electrical short. Over the next several hours I had a couple of meals at McDonald's... I've always loved their food. And it's always nice to be treated this kindly in troubled Waters. Thank you so much Edith at the front counter. She never tired of me, and is always very respectful. Good job With! Good job McDonald's!

Top Critical Review

“The Worst”

Michael B.
1/31/24

Horrible employees, slow service, mediocre food and now exorbitant prices. It's time society puts McDonald's back in their place, serving the people and not themselves! Poor customer service, the employees are third rate (go figure, they're all woke) and the food has not changed for the better. And you folks get record profits, each year. Time for you to be boycotted!

Reviews (525)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (38) drive thru (36) quarter pounder (13) dining room (8)
Thumbnail of user det15
2 reviews
0 helpful votes
February 8th, 2024

I realize businesses are going up in price because of the economy but these places like McDonald's need to remember that there are so many places to get a hamburger and the price won't break the bank.
They are now asking for 3 dollars for a hash brown, tea is 2 dollars, big breakfast has skyrocketed. These prices are ridiculous and eventually McDonald's will LOSE business because of it.

Products used:
Big breakfast

Service
Value
Quality
Thumbnail of user annalissee
5 reviews
15 helpful votes
October 8th, 2020

I don't know if it's just me but the food was mushy. I'm vegetarian so I can't speak for the burgers there, but the fries were... Weird. They kinda reminded me of mashed potatoes. Also the amount of grease they put on their food is nuts.

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Thumbnail of user bretthallettawtgb
6 reviews
0 helpful votes
March 22nd, 2024

I rarely visit McDonald's, but when I do, I'm usually satisfied. The food is prepared quickly and the prices are quite reasonable. However, the quality can sometimes vary.

Thumbnail of user jonp.n
7 reviews
3 helpful votes
January 6th, 2023

Today i went to mcdonald with my niece Sharlot Whitney White for her 6th birthday. We were having a grat time and were heading to mcdonalds. We were gonna order her favorite BTS meal. She nearly Pooped her Pants when she saw the purple BTS logo on the mcdonalds bag. Please dont collab eith BTS again because my niece cant handle it and i cant take another day of babysitting her when all she can talk about is her Kim Nam Joon Photocard. I cant believe how outrageous my niece is when it comes to Kpop boys. GROW UP!

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Value
Quality
Thumbnail of user haileyq4
11 reviews
8 helpful votes
July 7th, 2023

I tried Mcdonalds breakfast and ordered their chicken muffin. I loved the apple juice and hashbrowns but OMG! I am not sure what you guys did to your muffins, but they were dryer than the Sahara desert!

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Thumbnail of user ethanl63
16 reviews
5 helpful votes
May 4th, 2020

I think that they should try not to get the happy meal carrier greasy everytime it is absolutley disgusting. The fries are always bent. The meat is definetly fake Mcdonalds you are not fouling anybody.

Thumbnail of user nickg806
2 reviews
0 helpful votes
April 18th, 2022

It is ok nothing special, cheeseburgers are tasty but small but everything else kinda tastes the same to me.

Products used:
cheeseburger fried bigmac nuggets

Service
Value
Quality
Thumbnail of user user5505
1 review
0 helpful votes
July 29th, 2021

Чет они в последнее время в некоторых заведениях начали менять соус в бигтести, не надо так, он так себе!

Thumbnail of user miztlid
2 reviews
0 helpful votes
August 14th, 2022

I have issues with this app when picking up order they are usually not able to find my order until I bug them that I was sent a code. Eventually they find it after I insist that My order should be ready for pickup. I am not able to get the 2 for 5$ on this app which is disappointing since I am trying to save money and time. It is a inconvenience to order a head of time on this app when I usually have to go in the restaurant because of this issue where they don't know how to handle on line pick up. I noticed it at a certain location where I have the must trouble. I do like how I can get rewards and deals on my purchases.

Thumbnail of user stanleyh59
1 review
0 helpful votes
July 13th, 2019

Chips are almost always cold and soggy. Fish burger is always tasty but staff NEVER put the fish, cheese and sauce in the middle of the bun. Like why is only the corner of my fish in the bun? Even when it's empty and I'm the only person in the shop, you can't assemble a burger properly.

Thumbnail of user samanthad761
1 review
0 helpful votes
August 20th, 2023

No milkshakes, no iced drinks. Food just didn't taste nice. My sons brownie came in a sealed packed, which always gets a, some wrap, some don't! Disappointed Sunday brunch Not our usual

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Quality
Thumbnail of user carmenb465
1 review
0 helpful votes
June 3rd, 2023

I got a happy meal and it was good but it had no toy and sauce and i Specifically asked for a toy and I didn't get one.

Value
Shipping
Quality
Thumbnail of user maxxinem
1 review
0 helpful votes
May 7th, 2023
Verified purchase

Order three cheese burgers, 20 piece nugget and fries I asked for 1 bbq 2 ranch and 5 of the new Big Mac sauces to cover all the products with enough sauce and was told they can't give me as many as I asked for so I was told I got one of each. If I'm spending money and getting that much food I should be allowed more than 3 sauces, this makes me so angry that I now have to have dry food because I was allowed to get what I asked for!

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Value
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Thumbnail of user danielao7
2 reviews
2 helpful votes
May 15th, 2019

The service online Is very slow AND difficult, AND the food Is not good AND Is small AND spend, but in the shop personal Is good the attention

Thumbnail of user raplhn
1 review
0 helpful votes
July 12th, 2019

When you go to Mcdonalds you know you are eating Junk food, Junk food is not healthy so why people fixate on healthy is beyond me. I go there when I want some junk food, which is not often and as far as junk food goes its one of the better places to visit

Thumbnail of user jabberj3
Jabber J.
3 reviews
18 helpful votes
January 18th, 2021

I love Mc D's and don't usually have any issues, but the last time I went was not so good. I had a late night at work and stopped to grab some dinner on the way home. It was almost closing time, but no one was around except the workers goofing off inside.

I waited 23 mins AFTER ordering until the food came to the window and it was cold already. I didn't get to eat anything until getting home and microwaving it, which isn't as good as when its freshly made. The pickles get rubbery, so i had to pick apart the sandwiches first, before heating them. So much for 'fast food', i could have just cooked for all the time i spent .

Tip for consumers:
Don't go close to closing time.....

Thumbnail of user stewarth30
4 reviews
8 helpful votes
August 8th, 2017

This review is for McDonalds chicken nuggets only. When I cut a nugget open I see what appears to be ground-up chicken, guts, bone, skin... not solid chicken breast. The good news is you can get solid breast chicken nuggets at Walmart. Just solid breast chicken! Enjoy!

Stewart C. Hagerman

Member: American Mensa

Thumbnail of user littlemixt
3 reviews
7 helpful votes
October 4th, 2016

I hate the way they cook their burgers and fries. They could really improve it. But why is it really very bland? Their service isn't even good, most service crews are lazy. They don't come back when you ask them to get something, like salt, etc. Gosh, I hope you guys improve.

Thumbnail of user radhikav1
2 reviews
2 helpful votes
December 21st, 2017

Improve your standards and hygine please.
Food is good but not the hygine.

Staff needs to be more friendly

Thumbnail of user jensonc6
1 review
0 helpful votes
August 16th, 2022

One thing we all now for sure, they have the best french fries ever! My friends and me, we were comparing other places when it comes to french fries with McDonald's and we can tell, no one is close. But the rest of it, it's pretty much bad, that's why I am giving 3 stars.

Tip for consumers:
Food it's pretty much the same in every McDonald around the globe, so with them you now what you are getting.

Products used:
Clasic cheesburgers, nugets and fries

Service
Value
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Thumbnail of user michaelab
1 review
1 helpful vote
March 18th, 2015

You took away the chicken club sandwich at my local McDonald's. It was my favorite. I will also note that you took off many of the burgers. My family is also not pleased. Not cool guys. So not cool.

Thumbnail of user hebee1
2 reviews
1 helpful vote
May 28th, 2015

Fries chips is not as good as usual, seemed over-fries.

Thumbnail of user barbarad29
3 reviews
4 helpful votes
May 26th, 2015

Good Service, sometimes rude crew.

Thumbnail of user lifehisway18
1 review
0 helpful votes
October 7th, 2023

I tried to contact them on their app. They only let you comment on what they want to hear. I got the app in order to get free stuff, and to make it easier. But in the last month their app has been down and instead of costing me $1.72 I ended up paying eight bucks. What is the point? This app is not reliable.

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Thumbnail of user charlesb432
7 reviews
0 helpful votes
March 26th, 2019

The quality of Mcdonalds with time is seriously going down with time and seriously not happy with this. It used to be one of my favorite place to eat. Now whenever I go the taste and service always seems so bad. You could do better seriously!

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