• McDonald's

McDonald's

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Overview

McDonald's has a rating of 1.93 stars from 525 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McDonald's most frequently mention customer service, fast food, and ice cream problems. McDonald's ranks 298th among Restaurants sites.

  • Service
    223
  • Value
    212
  • Shipping
    107
  • Returns
    114
  • Quality
    196
Positive reviews (last 12 months): 9.7%
Positive
17
Neutral
8
Negative
150
60
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Their delivery service was stupid, and their customer service was stupid as well.
  • The hotcakes were OK, but the drive thru neglected butter, so I had to use my own at home.
How would you rate McDonald's?
Top Positive Review

“Employees thoughtful and appreciative to customers”

Katherine C.
8/7/23

I was very surprised that I was treated with so much respect and appreciated as a customer even though my vehicle broke down. I needed a jump and had a little electrical short. Over the next several hours I had a couple of meals at McDonald's... I've always loved their food. And it's always nice to be treated this kindly in troubled Waters. Thank you so much Edith at the front counter. She never tired of me, and is always very respectful. Good job With! Good job McDonald's!

Top Critical Review

“The Worst”

Michael B.
1/31/24

Horrible employees, slow service, mediocre food and now exorbitant prices. It's time society puts McDonald's back in their place, serving the people and not themselves! Poor customer service, the employees are third rate (go figure, they're all woke) and the food has not changed for the better. And you folks get record profits, each year. Time for you to be boycotted!

Reviews (525)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (38) drive thru (36) quarter pounder (13) dining room (8)
Thumbnail of user billh1637
1 review
0 helpful votes
January 7th, 2024

The tables, floor, obstacle course and chairs were dirty. At one time, McDonalds prided themselves on cleanliness. No longer is that the case. The Happy Meals were missing items (apple slices). As a grandparent I would be hard pressed to visit McDonalds again

Thumbnail of user masanas1
1 review
0 helpful votes
March 26th, 2024

As if that was not enough waiting for soo long.we were told they can't give us straws since we're eating our food in the restaurant. I was experiencing that for the first time. I had to beg for my daughter's straw since she was having milkshake.service@ Landrosmare polokwane is bad,I'm never going back.

Service
Value
Quality
Thumbnail of user jessicacraft7
1 review
0 helpful votes
March 13th, 2024

They only gave me fifteen chicken nuggets with my twenty piece and forgot the barbecue sauce as well.

Thumbnail of user prisma9ballpool
1 review
0 helpful votes
February 22nd, 2024

I went to three different McDonald's for a shamrock shake and every single one said their machine was broken, and since there's only like a month to get it I really want to but every time I go they say the exact same thing. Step up your game McDonald's!

Thumbnail of user henryc379
3 reviews
3 helpful votes
January 20th, 2020

I ordered a burger and it was smelly and the drink was also not according to order so thanks for ruining my day...

Thumbnail of user dallasb58
1 review
0 helpful votes
November 17th, 2020

Was at McDonald's today then people don't know how to park only at McDonald's McDonald's is starting to become like Walmart.

Thumbnail of user p19711951
1 review
0 helpful votes
March 21st, 2024

What's wrong with fish filet…not crispy, appeared and tasted like it had been sitting under heat lamps, cheese was about 1/3 size it used to be. If this is to be on menu, GET IT RIGHT. No where near as good as they once were! Won't get again

Thumbnail of user ginnyd2
48 reviews
72 helpful votes
October 25th, 2023

Most people remember begging their parents to take them to Mickey D's. The simple hamburgers, delicious french fries and perhaps a shake would just make anyone's day. Beneath those golden arches lurked a pot of gold. Those glory days are gone. Higher prices are understandable but there is no excuse for inconsistent, tasteless quality.

Nowadays, you're lucky if your meal comes in at $10. This is fast food. I understand wages went up and that's fair. Employees deserve to get paid well instead of earning slave wages. Meat prices have gone up as has transportation costs to get the inventory delivered. But what started out as a revitalized burger and new experience has turned into more of a nightmare.

Despite the automation, the wait time is often longer. Some burgers or chicken are often plump and tasty. Other times it seems they're tasteless, dried out and competitive with cardboard. With the type of clout that McDonalds wields, quality control should be enforced more uniformly and much better. Yet, McDonalds stock price has climbed steadily. I guess the guys in the C Suite are getting really greedy.

Best way to improve things would be to stop going to this Mickey Mouse operation for a while. When the corporate chieftains start getting hungry, perhaps they'll understand just how their customers feel after eating their crap.

Thumbnail of user standfast6060
1 review
0 helpful votes
December 2nd, 2023

Drinks been not right,,just mad cause I leave to far for changing them management not keeping on top of that

Service
Value
Thumbnail of user michaellinberg198
1 review
0 helpful votes
August 18th, 2023

The Frappes that we ordered were disgusting, they did not taste like oreos at all they tasted like smoothies, as if they didn't clean the machines before making our drinks. They tasted like strawberry, and frankly cross contamination is a big problem and they are just lucky neither my wife nor I are allergic to anything. Lazy sanitation work or simply not following correct procedures in making the food. Disappointing to say the least since we didn't get what we paid for.

Thumbnail of user joyces1276
1 review
0 helpful votes
May 22nd, 2023

We have tried to order the Oreofrappe and off the menu several times and they won't serve it because it's not in the computer. It's false advertising if it's on the menu board and kiosks if they won't serve it...they should take it off there boards!

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Thumbnail of user bd245
1 review
0 helpful votes
October 13th, 2023

I mean first they took the healthier stuff off the menu, claimed no lettuce due to covid. Everyone else still has salad. Then they raised prices like 500% the dollar mcdouble and Mc chicken are over 5. The food is not even good for you, you get less and they charge more.

Thumbnail of user roelienv1
1 review
0 helpful votes
December 1st, 2021

We couldn't even just change seats the the one waitress (Katlego) was rude to us. The food is very great and the waitresses are nice excluding Katlego
The manager is very nice

Thumbnail of user robertp4576
1 review
0 helpful votes
April 28th, 2023

This morning I went to the McDonalds drive thru on University Blvd near the University of MD main campus. My breakfast order was a bacon, egg, and cheese bagel, orange juice, and hotcakes only. The total cost was $12.91 with tax. So, the bagel was a "McBagel", not a good chewy substantial one, but something round with the texture of white bread and no flavor. The egg was nice and fluffy, but the cheese was still cold and not melted a bit, so it made the whole sandwich cold, and the little tiny piece of bacon was about one bite's worth, and thin as it could be. No pepper was served with this. The hotcakes were OK, but the drive thru neglected butter, so I had to use my own at home. Considering the price of $ 4.89 for three average size and average taste hotcakes, you would think McDonald's would give you some butter to go with it. So on to the orange juice. For my $2.79, I got an 8 oz plastic cup of orange juice made from concentrate. The orange juice had a bitter, acidic aftertaste, so nothing close to the quality of a national brand like Minute Made or Tropicana which it should have been for that price. The amount I spent today on a quick breakfast carry out at McDonald's would have gotten me a half dozen eggs, some store brand cheese, Canadian bacon, a name brand orange juice, and a couple great quality bagels at my grocery store. I guess you can expect to pay extra for carry out food, yet must you pay top dollar for truly mediocre quality and missing condiments? Live and learn.

Products used:
Breakfast at drive thru: Hotcakes, Bacon Egg Cheese Bagel, Orange Juice

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Value
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Thumbnail of user katelyns125
1 review
0 helpful votes
September 27th, 2023

They get your order wrong a lot of the time, and the only good thing is their fries WHEN there're NOT soggy. No one likes soggy fry's.

Service
Value
Quality
Thumbnail of user dianag994
3 reviews
0 helpful votes
June 29th, 2023

The combo pack I ordered was ok. It was very regular, the taste was not as told and the quantity was very less.

Thumbnail of user waynew742
1 review
0 helpful votes
June 2nd, 2023

Tried the "buy one get one for a $", chose the Big Mac. WOW, it was but a very small mere shadow of what I remembered a Big Mac to be. The two thin sheets of meat were pale grey and tasteless as was the piece of cheese. I even tried a pickle by itself, and it too was tasteless. There was plenty of chopped lettuce to bulk it up and fall all over as I ate it. The only taste was the lettuce and massive amount of Russian dressing. All in all, I will never ever buy a Big Mac again! Had an ice-cream cone and was shocked at the price, used to be around $1.50 and now around $2.50! Is that an inflationary price increase or price gouging for something that probably costs them pennies to make. Such a disappointment all around!

Tip for consumers:
What is this $#*! about!!!!

Products used:
Food you idiots

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Value
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Thumbnail of user rsandford18
1 review
0 helpful votes
July 18th, 2023

Got a caramel frappe about 1:30 0n 7/18/23 on Alameda at Federal in Denver, CO.
It tasted like old tires and was mostly ice. Won't go back to McD's. Rojelio S.

Thumbnail of user keyanah3
1 review
1 helpful vote
January 11th, 2023

This girl in back window last night on Jan 10 around 7 in Geneva AL was so rude and I complained to the manager but he didn't do anything about it. They should be fired!

Service
Quality
Thumbnail of user amyk1653
1 review
0 helpful votes
July 23rd, 2023

Dear McDonald's. When someone asks for extra extra pickles you should assume they really like pickles, and every time I ask for 2x extra pickles I always only get one. It makes the burger super dry, so please please can you guys start actually adding more than one pickle. Thank you

Thumbnail of user davismysti
1 review
1 helpful vote
July 4th, 2023
Verified purchase

I absolutely love most of the staff at the local McDonald's. We eat there all the time, we'll use to… to say we wait d word ver 30 mins for our food. After getting bio wand opening, I was served a breakfast burrito that had a cut off piece of rib let glove in it. We won't be eating McDonald's anymore. Time for more meals at home.

Thumbnail of user heyaaguy.h
17 reviews
7 helpful votes
October 20th, 2023

You need to fix your damn ice cream machine, your food ain't even that good. You also need to keep better track of your orders.

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Thumbnail of user juans732
1 review
1 helpful vote
January 10th, 2023

So, I was just chilling on my couch scrolling on my phone. Until, I saw a McDonalds advertisement about this BigMac. It made my stomach rumble with hunger and drool went down my chin. This made me decide to get lunch at McDonalds. I drove up there and ordered two number 9's, a number 9 large, a number 6 with extra dip, a number 7, two number 45's, one with cheese, and a large soda. No response. So I repeated it. No response. WHat a joke.

Tip for consumers:
ignore the emo girl

Products used:
White Los Santos Saints jersey and black trousers

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Value
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Thumbnail of user hannahw577
1 review
0 helpful votes
March 23rd, 2023

I was at McDonald's sorell tas 24/3/2023 I ordered my meal that was 10 chicken nuggets sweet and sour sauce a medium fries and a large lemonade I payed for it on the self serve i got my umber that was 65 I waited for about 10 - 15 mins i went up to the counter and asked she had a look on the till and said there is nothing on here for number 65. I walked back past the mc café and the guy brought it over and said this number has all already been called out. I said table service was not very impressed thankyou Hannah white

Thumbnail of user joannk178
1 review
0 helpful votes
April 17th, 2023

I told the person who waited on me I was eating in. But when they called my number, they handed me my food in a bag and when I specifically asked for a tray, I was told they weren't doing trays anymore, although I saw several trays stacked on trash cans, and a couple of costmers at tables with trays. I just now saw an employee carry food to a table ON A TRAY. I wouldn't mind managing with a bag, if I knew the table I was using was clean, but you usually have to hunt for a clean table, or use some of the napkins received with the order to clean off the least dirty part of the table. Then I have to sit there eating my meal and look at someone else's garbage. Most of the employees at the location on 84th Ave and Huron are nice, but there are a few that make you feel like you are an interruption to their day. If they can't get to someone waiting at the cash register right away, they need to at least acknowledge that see them, and that they will be with them soon. I try to support this location because it is near my home, and because the punch cards handed out for free sandwiches, when the restaurant opened, really helped me out when I was unemployed during the recession.

Service

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