• McAfee

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Overview

McAfee has a rating of 1.57 stars from 27 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McAfee most frequently mention customer service problems. McAfee ranks 45th among Online Security sites.

  • Service
    10
  • Value
    10
  • Shipping
    5
  • Returns
    6
  • Quality
    10
Positive reviews (last 12 months): 8.3%
Positive
1
Neutral
0
Negative
11
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service for this company is horrendous.
How would you rate McAfee?
Top Positive Review

“Mcafee login”

Alvish R.
10/9/23

You can say that your computer or Smartphone is safe until the scammer and spyware do not enter your device without your concern. Actually, various viruses can enter your devices, but you can't tell when or how. That's why you need software like antivirus, and McAfee is the leading brand in all security solutions that you can opt for. The McAfee antivirus gives complete protection to its users from ransomware, spyware, viruses, malware, theft, and more. So go to mcafee Login and activate your software by entering the product key and email ID. https://isclogin.com

Top Critical Review

“Annoying”

Phillip B.
8/1/23

The countless popups and advertisements make the overall experience almost as painful as unprotected access. Not sure if it is really helping at all... it however is very loud in telling you how good a job it is doing. Kind of like the proverbial man proclaiming loudly that he took the garbage out (his one good deed for the day) while his wife has been cleaning all day and currently on hands and knees laboring. I do not recommend Get anything else...

Reviews (27)

Rating

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Reviews that mention popular keywords

customer service (3)
Thumbnail of user ricks1098
2 reviews
5 helpful votes
August 1st, 2021

I'm good with McAfee as an anti-virus system, but be very careful. When you purchase this system, buy it at the store. Do NOT order it online with a credit card number! They will automatically run your card and charge you three times what you initially paid for it. I find it ironic that a company that prides itself in protecting computer users will go and scam them out of money. Emails to them were never returned. Now I will have to cancel my card completely. Oh... don't just report your card lost to get one with a new number. McAfee can access that card without being given the info. Pathetic.

Thumbnail of user richb456
5 reviews
8 helpful votes
November 13th, 2023

** Update. For the past 4 months, I have been getting non stop popups on my PC telling me my subscription is ending in 317 days! My computer has junk files that need to be deleted etc... Yes McAfee customer support has become much more communicative BUT they still can't resolve the problem though I was promised their engineers would fix it next week (3 months ago) so as of today I am uninstalling AL McAfee products from five computers and only relying on defender. No more popups, problem solved.

McAfee's customer service has come a long way from what it used to be. Trust me I come from a customer service background (Director level) and I know great customer service when I see it. A couple of weeks back I had issues with installing on one of my PCs tech support online quickly connected to my PC and solved the issue. I got not one but two callbacks as a follow-up (I know excessive and I told them that). Today I contacted you again due to those annoying popups! I tried chatting but when I typed into the chat bar it wouldn't appear so I disconnected, forgot I had added my number in the form they called me back, connected again to my PC, and shut the popup down. Fixed it? Nah,:0) BUT they were extremely apologetic and stated that an update/fix was coming up in the next week or so so I could shut down notifications myself. I don't know about you but how many times have YOU been disconnected and an agent called you back on the number you know they had? Yep, never! McAfee even though it didn't solve gets five stars from me!

Tip for consumers:
customer service used to be crap, now they are falling head over heels to appease.

Products used:
LiveSafe

Service
Value
Quality
Thumbnail of user valeriag6
39 reviews
47 helpful votes
April 30th, 2018

Es un programa no tan facil de usar, siempre esta pidiendote que te suscribas, siempre apareciendo carteles de comprar esto o aquello, y realmente no soluciona problemas sino... ohhh casualidad tenes otros que solo se soluciona con suscripciones caras. No lo recomiendo

1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

McAfee has comprehensive cyber security solutions. Secure your computers, endpoints, network and cloud from viruses, malware and other security threats.

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