• Coleman Furniture

Coleman Furniture

Overview

Coleman Furniture has a rating of 4.53 stars from 15,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 2nd among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 82%
Positive
395
Neutral
33
Negative
54

Instant Feedback

577 reviews

627
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What reviewers want you to know

Positive highlights

  • Coleman Furniture is a great online retailer for anyone in the market for high-quality furniture.
  • Their customer service is really good on keeping you informed.

Critical highlights

  • Horrible communication and customer service from the delivery company
  • They deducted a 15% restocking fee plus an additional $250 in shipping charges.
How would you rate Coleman Furniture?
Top Positive Review

“Gorgeous set for the outdoors”

Heidi O.
1/25/24

Ordered several pieces for our outdoor patio. Two couches, a love seat, chair, ottoman, coffee table, and two side tables. Everything came in wrapped and in perfect condition. A little time putting together the coffee table, and we were good to go. Cushions are firm but comfortable and the throw pillows were a nice addition. We are tall people and the couch depths and lengths are great for us. Shipment came sooner than expected so we can enjoy now!

Top Critical Review

“Avoid Coleman Furniture”

Justin B.
1/22/24

Buyer beware! If you like this desk, order from a different company! Avoid Coleman Furniture! Ordered this desk on 12/1/2023; paid in full. Advertised delivery 3-4 weeks. Six weeks later on 1/11/2024 the first delivery is attempted. Delivery company was four hours late; then attempted to deliver a completely broken desk. I rejected delivery, per the delivery company's recommendation. No resolution from Coleman Furniture has been offered for new delivery, however customer service sent a legal-ease threatening email that they would only refund about half of the payment. Copied/pasted from email: SubTotal: $1,134.00 Adjustment Refund: (15%) $170.10 Shipping Charges: $349.00 Total Refund (Cancellation): $688.61

Reviews (15,992)

Rating

Timeframe

Other

Reviews that mention popular keywords

coleman furniture (457) customer service (543) delivery company (102) shopping experience (81) delivery guys (61) restocking fee (66) credit card (36)
Thumbnail of user heidio118
1 review
0 helpful votes
January 25th, 2024
Verified purchase

Ordered several pieces for our outdoor patio. Two couches, a love seat, chair, ottoman, coffee table, and two side tables. Everything came in wrapped and in perfect condition. A little time putting together the coffee table, and we were good to go. Cushions are firm but comfortable and the throw pillows were a nice addition. We are tall people and the couch depths and lengths are great for us. Shipment came sooner than expected so we can enjoy now!

Reason I chose this business:

Style and price

Thumbnail of user janiner33
1 review
14 helpful votes
May 6th, 2020

The shopping experience overall was excellent from ordering to delivery. The price was very competitive and included white glove service and warranty which meant a lot to me. I'm always nervous about ordering furniture online, but this cherry blossom chest is a very fine piece. The front is really lovely and the wood on both sides has a very nice grain. Overall, extremely happy with my purchase!

Thumbnail of user lucym486
1 review
0 helpful votes
January 29th, 2024
Verified purchase

I am so pleased with this couch. I've already fallen asleep on it numerous times. My dog loves it too; he's a shedder but it's barely even visible with the plush texture and it's easy to clean. Delivery time was a bit long (just about 5 weeks from the day I ordered it), but well worth the wait. The installation was free and the company kept me up to date and did a great job placing it just where I wanted. Highly recommend!

Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hello Lucy,
We're delighted to hear that you're satisfied with your new couch! We're also pleased to know that you had a pleasant experience with our White Glove delivery service! This service is available with many of our furniture pieces, ensuring careful delivery and efficient setup in the customer’s room of choice. We’re glad to have met your expectations in this regard, and we hope that you will enjoy your new furniture for many years to come!

Thumbnail of user debrenar
1 review
0 helpful votes
April 7th, 2024
Verified purchase

We couldn't have picked a better sofa set for our family, it's very beautiful with deep & wide spacious seating. It's also very soft & luxurious to the feel,the cushions to sit on aren't to soft or to hard actually they're perfect, it's like relaxing on a big pillowy bed. The throw pillows are feathered,so you'll have to fluff them to your likeness other than that, this a very beautiful & well made sectional.

Reason I chose this business:

We were looking at other local furniture stores for this same set & they were asking twice the price or more. We checked out Coleman’s & found it for much cheaper…they also offer flexible payment plans along free white glove inspection at set up & delivery services. It took a little over a month to arrive but that was fine because of their delivery & all. Coleman’s & their delivery guys were all very friendly & informative to work with through it all. We plan on making more purchases in the future with them & would highly recommend Coleman’s to our friends & family.

Thumbnail of user cristyl10
Cristy l.
1 review
21 helpful votes
May 28th, 2020
Verified purchase

I called and called for a week everyday trying to get some info on a few pieces of furniture.staying on hold for 30 min or more each time and finally got someone 2 times but she was no help really just rushing me off the phone and then hung up before I could even ask questions I had . I did purchase online and hope I made the right choice since your customer service was no help at all.

Thumbnail of user jeehyunb
1 review
13 helpful votes
May 27th, 2020

I purchased two of Monaco Pearl White Leather Arm chairs. These chairs are classy and comfortable. My husband made a joke saying " I have to change my pants to sit down here" and said "pricey but worthy enough to call His and Hers chairs". The height of arm rest and back are the same and I did not know that this design added more comfort to the function (sitting). Service was great also.

Tip for consumers:
If you are going to upgrade or pain your house, paint first. For me, I purchased the furniture first, and now I have move them around.

Service
Value
Shipping
Returns
Quality
Thumbnail of user valeriem997
1 review
0 helpful votes
February 24th, 2024
Verified purchase

Recommend purchase of Steel Gray Leather furniture for both family/living rooms, quality, comfort, affordability, and size. Delivered as promised with white glove professionals, assembled, and placed where I wanted within my home. Kudos!

Reason I chose this business:

Coleman Furniture reviews

Thumbnail of user jamesd2826
1 review
28 helpful votes
July 30th, 2021

Watch out from buying from this place. Their furniture is cheap… They sold me a defective leather chair, that was damaged in transit or something and then spray painted it to cover it up. Tried to return it and they won't let me. Their "Customer Service" is a joke Make sure you do massive research before you buy. I posted similar comments on IG and they blocked me. They used to be named Renegade Furniture and changed their name because of their bad reviews and deceptive business practices. They have almost 600 complaints in the last 3 years and a C+ rating. Buyer beware! Spend your money elsewhere!

Products used:
Furniture

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryannb93
Maryann B.
1 review
0 helpful votes
May 27th, 2020
Verified purchase

Website easy to view. I found exactly what I wanted. I was referred to an 800 number regarding delivery. I called and spoke with Ed who was very helpful, friendly, knowledgeable and provided excellent customer service. Ed represents your company well.

Thumbnail of user chrisl2529
1 review
0 helpful votes
April 4th, 2024
Verified purchase

Prices were great, services better than in-store for the same pieces. Delivery was quick and easy. I feel well taken care of.

Thumbnail of user christines838
1 review
22 helpful votes
August 12th, 2020

This is by far the best deal for good quality furniture! It's exactly the same furniture in the store but at a cheaper price! Typical go online make the purchase of the exact item you want! They keep you up to date as to when the arrival will be. Once delivered it's carried in a an put together! Even better than what i saw in the store! It's comfortable and looks amazing in the house!

Thumbnail of user sydneyd110
1 review
0 helpful votes
January 27th, 2024
Verified purchase

Coleman furniture had the best price for the couch I purchased. The piece I got is gorgeous AND kid friendly. Incredibly durable even with my toddlers crawling all over it. Delivery & communication were seamless. I would definitely order from here again.

Reason I chose this business:

They had the best price for the item I wanted.

Thumbnail of user edithp46
Edith P.
1 review
0 helpful votes
March 18th, 2020
Verified purchase

Chat person was helpful. I was a little put off by the lengthy terms agreement, but decided to take a chance. That is the only reason for 4 stars instead of 5.

Thumbnail of user amandab1836
1 review
13 helpful votes
August 9th, 2021
Verified purchase

Coleman took my money and over a month later have still not delivered, despite projected delivery dates. A construction project is waiting on this and they refuse to allow me to cancel without a 15% fee for their failure. BUY WITH EXTREME CAUTION. They insist that their terms and conditions show that they can have indefinite delays and we as customers have no recourse.

Tip for consumers:
THERE ARE NO PROMISES FOR DELIVERY TIMEFRAME AND TERRIBLE CUSTOMER SUPPORT

Service
Value
Shipping
Returns
Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hi Amanda,

Thanks for sharing your feedback with us. I completely understand your frustration and would like to apologize for the delays of the delivery. With manufacturers and delivery companies having a shortage in workers and containers at this time, there have been delays in production as well as delays in transit times. The good news is that your furniture arrived at the local delivery company and is ready to be delivered. Please let us know if you'd like to reinstate your order and proceed with delivery.

Again, we apologize for the delays in transit and we hope to be able to deliver your new furniture.

The Coleman Furniture team

Thumbnail of user maninders12
1 review
15 helpful votes
March 31st, 2020

Recently bought a sidebar from this company. After a few weeks that they sent me note indicating that the furniture has shipped and I should be receiving it with ten days or so. After fifteen days I got another letter informing me that the shipment is delayed. I questioned how it could be delayed if it already shipped two weeks ago. They explained that that was sent in error. In any case I finally got the piece a month later. Two hours after the delivery, I noticed significant manufacturing flaw or damage on it. I contacted them with pictures and their so called customer service is reading me the fine print in their conditions of sale. Basically amounting to that I signed for it so tough luck.
Companies like this should not be in business. Please avoid buying anything from these guys.

Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hi Maninder,

Thanks for reaching out regarding your post delivery concern. As discussed with your account manager, we've gone ahead and applied the requested compensation to your order to keep the item as is.

If there's anything further we can assist you with, please let our friendly customer service team know.

The Coleman Furniture team

Thumbnail of user meghanm125
1 review
8 helpful votes
December 7th, 2020

Ive dealt with some Real winners in the past but this place is full of... It. Never ever ever buy from this scam garbage company. And I use that term loosely. Such crap service. Complete and total lies. They cant track your items bc they arent going anywhere. Absolutely do not pay the BS fees they try to tack on. This is fraud in the simplest terms.

Thumbnail of user celiam42
Celia M.
2 reviews
1 helpful vote
November 30th, 2019
Verified purchase

Liked the refined selecting process. Decent deals compared to other sites. Please promote other financing options besides Affirm. Had issues with them while trying to purchase through a different vendor and very poor customer service that lead me in circles on their end so highly recommend promoting others instead. Other than that good so far.

Thumbnail of user juliey409
2 reviews
0 helpful votes
December 9th, 2023
Verified purchase

Amazing variety of entertainment center wall units. Found a very classy one. Website easy to navigate. Lots to see...Fantastic that they not only deliver but assemble and install. It takes some time to get but it's more than worth it. Quality is over the top... Bought a beautiful white entertainment center for about half the price of Wayfair. And a lot less than the other furniture websites. So pleased. Shopping for more pieces to add to my new livingroom.

Reason I chose this business:

The great price of the item, free delivery and set up, beautiful large piece of furniture. Will be the focal point of the living room.

Service
Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hello Julie,
We're pleased to know that we were able to provide you with a variety of well-priced items to choose from. We strive to offer a diverse range of furniture options to meet the unique needs and preferences of our customers, and we're delighted to know that our efforts were successful in meeting your needs. We hope that you will enjoy your new wall unit for many years to come!

Thumbnail of user meganw286
1 review
17 helpful votes
March 2nd, 2021

People, don't shop here! They are completely unprofessional. I ordered a $1000 table that was damaged and Coleman's "reserves the right" to have a furniture repair person fix it, except now the furniture repairman has cancelled their appointments... TWICE. So I haven't been able to use my table for months now, and Coleman's response is oh well, not my problem

Tip for consumers:
Avoid using this company, they are a joke

Products used:
Furniture

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrisa628
2 reviews
0 helpful votes
January 27th, 2024
Verified purchase

It was easy to know I was making a good purchase from the beginning. The website and product page had all the details I needed to instill confidence. The reviews were helpful. As soon as I placed my order, I received an email confirming it and giving estimates on the delivery date. The deliver itself was straightforward, and the sectional is beautiful and comfortable.

Reason I chose this business:

The prices and the reviews.

Thumbnail of user lidak9
1 review
0 helpful votes
July 15th, 2020

Very reliable. Although shipping takes a little long, if you are not in a rush then I would definitely recommend this website. They delivered the bedroom set, and assembled it for no charge. Very satisfied customer

Thumbnail of user amandan508
1 review
1 helpful vote
April 14th, 2021
Verified purchase

I was very impressed with the fast shipping and service provided by Coleman Furniture. I purchased four counter stools and immediately received a shipping notification within the same day. I was also reached out by customer support to see if I wanted to purchase a warranty which I thought was nice (although I did not purchase). The product arrived unscathed and I was very happy with how the stools look assembled. Would definitely consider purchasing another product from Coleman Furniture!

Order #: *******

Products used:
Counter stools

Service
Value
Shipping
Quality
Thumbnail of user bettyf845
1 review
0 helpful votes
December 31st, 2023
Verified purchase

I Purchased a media center made of solid wood
and received free shipping and set up. The company that came to do set up were careful with the product, installed it very quickly and provide me with instructions. The men were respectful of my home and wore shoe coverings. Overall the product is of excellent quality and has added so much character to my living space. I would definitely recommend Coleman Funiture products to anyone looking for solid wood furniture.

There was a sort delay in the delivery of my product. The I dividual from Coleman assured me that the delay would be resolved and it was.

Reason I chose this business:

I could get solid wood furniture, they offered free shipping and set up, and the product was exactly what I was looking for.

Service
Thumbnail of user rochellet12
Kathleen I.
2 reviews
0 helpful votes
July 19th, 2020
Verified purchase

Its good, hoping that the furniture can be delivered to inside of my condo unit up 6 flights of stairs. Crossing my fingers and toes! Thanks!

Thumbnail of user jayb1509
1 review
0 helpful votes
January 3rd, 2024
Verified purchase

Very good prices and easy to deal with so far. I called customer service and they were nice and answered all my questions. Only thing that us a bummer is the delivery is like 7 weeks out. The stayed in communication with me during the whole process and executed very well.

Reason I chose this business:

Price of furniture.

Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hello Jay,
Thanks for taking the time to share your experience with us! We're so glad to know that our customer service team effectively addressed your inquiries. Our team is dedicated to assisting customers with any questions they may have, and we are always available to help! In terms of your couch delivery, we aim to have our customers' orders shipped as soon as they become available from the manufacturer, and 7 weeks is likely the earliest timeframe. We appreciate your patience and are so excited for you to receive your new couch!

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From the business

Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!

Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.

It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!

Company Representative

Thumbnail of user bradk6
Brad K.
Typically responds within 2 days

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4.5
15,992 reviews
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