• Maurices

Maurices

Overview

Maurices has a rating of 2.58 stars from 211 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Maurices most frequently mention customer service, credit card, and business days problems. Maurices ranks 161st among Women's Clothing sites.

  • Service
    39
  • Value
    37
  • Shipping
    30
  • Returns
    24
  • Quality
    33

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
4
Neutral
0
Negative
20
30
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I contacted customer service again today, and was told that no action could be taken until the 29th.
  • I pay my credit card on time every month but what she did to deny me was wrong.
How would you rate Maurices?
Top Positive Review

“Fun place to shop”

Bobby M.
3/20/24

I took my wife to maurices just to check it out. The employees greeted us with a Welcome to maurices. Being a man I though it was going to be one of those days. The employees made it a joyful experience. Thanks guys

Top Critical Review

“This is why I like Torrid over Maurices 🙄”

Callie S.
2/13/24

Just wish their jeans would Hold up an not Rip or Tear within a few Months. I bought my Jeans in October of 2023, an the Belt Loops already tore off, now the Thighs are Tearing already and I've only had them for 4 months. They need to do better on their Quality of Jeans. Instead of making them so Cheap. I have a pair of Torrid jeans that are a Starting to tear after 4yrs of having them.

Reviews (211)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (81) credit card (24) gift card (14)
Thumbnail of user michellem339
2 reviews
8 helpful votes
October 30th, 2017

I am so in love with Maurices! The styles and size options are awsome! I especially love how the girls will start your own personal room for you to try on everything and they even ask if you need something in a different size, so you won't have to go back and forth! They make you feel like a star

Thumbnail of user paulac56
1 review
21 helpful votes
November 6th, 2016

I purchased based two dresses online using PayPal and was to receive free shipping as the order was over $50. However, one of the dresses was actually unavailable in the size I selected so it was taken off the order and I was charged for shipping as the total was now below $50. J reordered both dresses again, this time in a bigger size for the one that was cancelled. I called customer service, after waiting almost 20 minutes on hold. After explain what occurred, the rep askede for the order numbers, was able to cancel the first order and verified that the second order was available in the sizes I needed and that the order was completed. The wait time was way too long, but the rep was quick, efficient and above all else courteous.

Thumbnail of user bkd1
10 reviews
8 helpful votes
December 28th, 2015

Very nice sales on line and able to exchange in store too!

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From the business

maurices offers a wide selection of women's clothing in sizes 1-26, including jeans, tops, and dresses. Free shipping on all orders over $50!

Company Representative

Thumbnail of user youngy26
Sarah Y.
Typically does not respond to reviews

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