• Maurices

Maurices

Overview

Maurices has a rating of 2.58 stars from 211 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Maurices most frequently mention customer service, credit card, and business days problems. Maurices ranks 173rd among Women's Clothing sites.

  • Service
    39
  • Value
    37
  • Shipping
    30
  • Returns
    24
  • Quality
    33

This company does not typically respond to reviews

Positive reviews (last 12 months): 15.4%
Positive
4
Neutral
0
Negative
22
30
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I wasted 2 hours of my Sunday on this absolute JOKE of a customer service line.
  • I pay my credit card on time every month but what she did to deny me was wrong.
How would you rate Maurices?
Top Positive Review

“Fun place to shop”

Bobby M.
3/20/24

I took my wife to maurices just to check it out. The employees greeted us with a Welcome to maurices. Being a man I though it was going to be one of those days. The employees made it a joyful experience. Thanks guys

Top Critical Review

“This is why I like Torrid over Maurices 🙄”

Callie S.
2/13/24

Just wish their jeans would Hold up an not Rip or Tear within a few Months. I bought my Jeans in October of 2023, an the Belt Loops already tore off, now the Thighs are Tearing already and I've only had them for 4 months. They need to do better on their Quality of Jeans. Instead of making them so Cheap. I have a pair of Torrid jeans that are a Starting to tear after 4yrs of having them.

Reviews (211)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (81) credit card (24) gift card (14)
Thumbnail of user sonyaw122
1 review
2 helpful votes
January 31st, 2022
Verified purchase

Purchased the boots 11/10/21, wore them to work in a professional indoor setting 1-3 times per week (approx). They wore out, heel busted on 1/29/22. They didn't even last 3 months!
I ordered easily enough, received product quickly, price seemed affordable enough until I realized the product was junk. Love their stores, very displeased! No place to even leave a review of product on the website, so I emailed instead.:-(

Tip for consumers:
Product reviews would be most helpful

Products used:
Cognac Riley Adventure Boots

Service
Value
Shipping
Quality
Thumbnail of user kayt145
2 reviews
2 helpful votes
February 18th, 2022
• Updated review

Today, 2/18/22 I received a e-mail from Maurices Upper Management they apologized and refunded me all the shipping fees from several items my daughter ordered (3) plus a $35.00 gift card. I appreciate the gesture but it's water under the bridge at this point. I chatted with representatives pertaining to this problem which took a great deal of my time over (20 min.) nothing was done until I e-mailed Upper Management. Remember, if you don't receive respect or understanding from the employee(s) contact Upper Management, they are concerned with the bottom line which is a happy customer which means money being spent. Due to the response from Management I increased the review to three (3) stars but, my daughter cannot order from them going forward.

QUALITY OF CLOTHING BELOW MY STANDARDS
February 16th, 2022
• Previous review

They're quick to process orders, so if you want to add additional items to first order you're out of luck and will end up paying additional s/h fees unless order is over $50.00. If not satisfied with an item will have to pay to return. If you order another item will have to pay again to receive. No free returns or exchanges. Daughter had a order for over $200. But since they refused to refund return fee, I refused to allow her to order. No longer is she allowed to order from them. I had quality issues with a sweater she ordered, it was poor quality to me would never hold up, maybe one season at most. But, you get what you pay for. Line of clothing is more for the younger women not for women who desire quality clothing.

Sincerely,

Mrs. Taylor

Tip for consumers:
Buyer beware.

Products used:
vest, sweater

Thumbnail of user mb702
8 reviews
3 helpful votes
April 17th, 2022

I placed an Order on Thursday, April 7,2022. Maurices had jeans with a long inseam (difficult to find), plus they have stores in Eastern Canada, so I thought they might be OK to order from.

First, I had to call Customer Service because they were charging $41 in taxes on an order in the amount of $128. In Alberta, we only pay 5% GST and no other sales tax, so $41 tax is a huge amount. The "tax" includes taxes plus duties.
The agent I spoke to agreed to provide an additional 20% off, to reduce the amount of taxes paid. I thought this was a very good gesture. Unfortunately, that was the best part of dealing with Maurices.
Their account/billing system is confusing -- they show a discounted price, but then also show a further deduction at the bottom, so it makes it look like there is a further discount off the discounted price shown. Nope. Their customer service agent that I emailed was unable to explain this until about 4 emails later.
From the last update in my Maurices account, I still believe they over-charged me, but only by about $10 so I'm not going to waste my energy dealing with any more customer service agents.

Maurices canceled one item in my order, even though it still showed up as available on Maurice's website. When I asked why that items was not included in my Order, I was advised that what is shown on their website is EVERYTHING they have in their warehouse and all stores. However, if the item is NOT in their warehouse and is ONLY in one of the stores, they will not ship it to you! So their website is actually very misleading as to what is available to order online.

I received a shipping confirmation on Tuesday, April 12,2022 advising my Order had been shipped via FedEx and provided a FedEx tracking number. I received no further updates, so I phoned FedEx on Saturday, April 16,2022. FedEx advised that only a label had been created by the shipper but FedEx had not yet received the package. So, my Order has been sitting around Maurices warehouse for another week, not being shipped.

Order was finally delivered on April 24th. When I contacted Maurices about the delay, they did kindly refund the shipping charge.
I actually do not mind the quality of the clothes. For the sale prices paid, I can't complain. Jeans are long enough and good quality. Two blouses are lightweight and fit well. Still wish I had received the 1 item they cancelled because they didn't have it in stock in their warehouse.

However, I would probably still avoid Maurices solely due to the Customer Service and actual availability of goods shown on their website.

Value
Quality
Thumbnail of user triciav5
1 review
15 helpful votes
November 24th, 2018

So I have a Maurice' s card. I was in the local store today and was told that if I purchased $100 in items, I would get $40 off. Sounds good, although I only went in for leggings. Got some work shirts, etc. Total cost, $110. Used my card and got 10% off automatically. New total, $99. So now, they won't give me the $40 off. Buy something small she said, it's basically free. No, it's not. Walked out of the store. They lost $110 over $1.

Thumbnail of user caseyw15
1 review
3 helpful votes
May 26th, 2015

Your clothes are amazing and it's great you offer plus sizes but you have no models over a size 5. I am not skinny but only a size 10 and I feel uncomfortable shopping in your catalog with all very very thin models when pitching up to plus sizes... I get the thinner the better but you have to reach all your customers. Not realistic. Love your store but always junk the catalogs in the mail for that reason

Thumbnail of user cs141
1 review
2 helpful votes
April 20th, 2016

I love the clothes at Maurice's. Unfortunately, the service at the store in windsor, on is terrible! They don't tell you about specials, check on you in the dressing room, I feel like I'm interrupting conversations to get some help! With the new points system, I've given my email address 3 times and have yet to receive my points, after spending quite a bit of money there. I as well work in retail and know that if WE treated our customers this way, no one would come back. A little more coaching is needed I believe.

Thumbnail of user jenniferh766
1 review
6 helpful votes
January 28th, 2019

I bought two pairs of jeans about 2 weeks ago, and I totally love them. Yesterday I put them on and my boyfriend noticed that my favorite jeans had started splitting on the butt. I'm so sad...

Thumbnail of user theresar27
1 review
11 helpful votes
June 11th, 2017

Went into Maurice's to try and find some shorts. I picked two different pairs of shorts in the exact same size. One was too big and the other was about three inches too short in buttoning. How the hell does this happen? They are all Maurice's brand. One other thing is it would be nice to have a selection of shorts in a size 14 that are 7 inches long vs 5. I'm to the point now where I'm done shopping here.

Thumbnail of user rebekahh5
1 review
3 helpful votes
May 6th, 2015

I was really excited about getting such a big discount this last weekend. I got two pretty shirts. However, I wore one for Saturday and it ripped by the armpit. Im really disappointed. I really liked the shirt! Hopefully my other shirt I got doesn't rip. I wore overall's with it and didby even touch the shirt. I don't understand how it ripped. :(

Thumbnail of user melissab59
3 reviews
12 helpful votes
April 9th, 2015

I use to love this store/site... I've been so disappointed lately when shopping there. Maybe I've just gotten to old:-)
THE DRESS PANTS ARE STILL NICE THOUGH!

Thumbnail of user brittanyc26
1 review
9 helpful votes
March 24th, 2016

Maurices used to have a great selection of clothes for the work place. They are trending more towards teens now and leaving behind the young professionals that are looking for business casual clothes. Bring back the work appropriate dresses!

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From the business

maurices offers a wide selection of women's clothing in sizes 1-26, including jeans, tops, and dresses. Free shipping on all orders over $50!

Company Representative

Thumbnail of user youngy26
Sarah Y.
Typically does not respond to reviews

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