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MatsMatsMats has a rating of 2.5 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MatsMatsMats most frequently mention customer service problems. MatsMatsMats ranks 43rd among Fitness Equipment sites.
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Been working with This company for over a decade now. They've always had the best pricing and outstanding customer service. During a pandemic when we everybody was forced to dance from home, they were able to get flooring to everybody in my class. Took a little longer than usual, but that's to be expected right now. I've always had a good experience
Ordered mirrors for our new dance studios, clear back in November, paying over $2k. They never shipped them, won't answer their phones, emails, ANYTHING. We are a small business, who just took a huge leap to get into a larger space, spending money we barely have, to expand our business... This set us behind, so much. We are out thousands, and have dance studios with no mirrors (and now we can't afford to buy more), because of this CROOKED company! Absolutely AWFUL! SHAME ON THEM!
Been working with This company for over a decade now. They've always had the best pricing and outstanding customer service. During a pandemic when we everybody was forced to dance from home, they were able to get flooring to everybody in my class. Took a little longer than usual, but that's to be expected right now. I've always had a good experience
I just bought a kapok body pillow and cover from matsmatsmats. This same product is for sale on Amazon and numerous other independent retailers. Matsmatsmats had it for $50 or so cheaper than everywhere else... plus free shipping! It arrived within 3 days of my order. Can't ask for much more. Would definitely buy from them again.
I received my mat 4' x 12' two weeks ago --it arrived in two days--incredible! It's a great mat, folds easily to carry and shipping was included. Will definitely buy from here again.
I will say that like other customers, it was hard to get through on the phone. But I left a message and got called back and the problem resolved in one phone call. I received the wrong size bar but they shipped out a new one before they even picked up the wrong one and I'm very happy with the quality of the bar. It's the same as what my daughter uses in her class and definitely priced very well!
I've had occasion to purchase several yoga mats and other related products from MatsMatsMats for several years running, and everything is always perfectly delivered and as advertised! I love this company, and their employees are always very professional and helpful!
I accidentally ordered the wrong size mat. My email contact was so helpful and was able to change and correct my error so I received the size mat I wanted. Plus they were right there with a refund for overpayment.
I ordered a folding balance beam for my daughters to practice gymnastics at home. The beam arrived two days after I orderd it! I didn't pay for expedited shipping, and I live in a very rural area- I fully expected to be waiting up to two weeks to receive the item. While the communicaiton was a little sketchy (their website told me that my order may not have processed, but directed me to check my e-mail and I saw it did), their shipping is VERY fast on in-stock items. The beam is good quality for what I paid and slightly less that what it's selling for at other competitiors. You can't beat the free shipping. If I have any other gymnastic needs, I will be ordering from this store.
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