MatsMatsMats

I ordered these mats back in mid July. When I received the quote customer service got right back to me through email and answered the phone when I called. Got the quote, everything looked great. Went to order it and they said the were waiting on the freight to come in but would be no later than 3 weeks. I said ok and we went ahead and ordered since they were $500 cheaper than anyone else on our $3,000 order. 3 weeks goes by and nothing, I called/emailed, nothing. Finally I got him (chris) the only one that works there I believe to answer. I told him I needed to have these in by September 1st. He assured me it would be no problem they will come in. "ok great" Well they did not come in until September 22nd. I had to call and get them to set up the pick up for the freight company, their job. You HAVE to stay on top of them to get your freight! Call email daily! If it wasn't for that it would have been over 3 months. It actually took 9 weeks. The only reason I gave 2 stars was because the mats came in in good shape and are what I ordered. Do not order from them! Pay the extra! Save the headache! I only wish I would have looked at all their reviews first.

I ordered a 2-inch folding mat from this company and I needed it 2 feet shorter than standard, so it became a "custom" order. When it arrived (late), I found it wasn't like all the other 2-inch mats I have ever owned or used. It was much harder and more dense. Usually a 2-incher is dense on the bottom and a bit softer on the top, good for stretching. This mat is like a double layer of 1" hard foam. It does not work for my purposes at all. I called before ordering asking if this was the industry standard 2" mat and was told "yes". They were wrong, it is not. When I called about it and said it was unlike other 2" mats I've ever used in any gym, she said this is what they have and I should have requested a sample. I couldn't find anywhere on their website, nor did anyone in their office suggest, anything about ordering a sample. So now I'm stuck with a "custom" mat I cannot use. They don't seem to care at all. Be sure you know what you're ordering, their mats are not like all others. Know what you're ordering or you'll be stuck with something that isn't what you thought it would be.

We will see how this mat wears but I thought it would be thicker. It is also 2" shorter in both length and width than what it is advertised.

Be sure and read their return policy carefully! The "free" shipping is NOT really free if you need to return something, as you will have to pay the cost to ship the product back AS WELL AS reimburse matsmatsmats for their cost of the "free" shipping to you. It is NOT cost effective to return ANYTHING, as a result. For example: bought a product for $64.99 that included "free" shipping. Product did not work for my situation and the credit to me upon return was $28.99. The cost to ship the product back was $36, so my "out of pocket" expense was $100.99 ($64.99 plus return shipping cost of $36). For a total of $100.99, I would receive a credit back to my card totaling $28.99. Nope. Not cost effective at all. Cannot recommend using this sight unless you are absolutely 100% certain the product you are ordering will work and there is zero chance it will need to be returned. Because then "Free" is NOT so free...

Very pleasant customer service repress and fast delivery of the product, but if it does not work out, sell it on ebay or give it to a friend. You will come out ahead...

We bought this for our tradeshow. It showed up almost as quick as it took me to order it, I was very pleased. We did a test run on the setup of our booth and it looked great, it looks sleek and nice.

They get to the tradeshow, and people's heels were puncturing the floor. Our VP was at the tradeshow and he was desperately trying to grab something so we weren't just punching holes in our money.

I looked on the website and saw that it said 100% puncture resistant against heels. I called the company, left a message and sent an email. I got a response immediately from my email. He said that the floor is NOT puncture resistant and that if we needed it to be, we needed to purchase something else.

If the floor is not puncture resistant, the wording should say, "THIS FLOOR IS NOT PUNCTURE RESISTANT, to ensure puncture restistance order such and such". What flooring for a trade show is not puncture resistant? So upset about this. I was just sent pictures of the flooring and we will not be able to use this next year.

Such a waste of $600+

Will not be purchasing from them any more.