MatsMatsMats

I ordered a product. They charged me for it next day. They said it would arrive in 7 to 10 days. No product ever arrived. Called and left messages and sent emails everyday for 3 weeks. I never received a call or email back. Filed dispute claim with bank to get money back. This company is stealing from and scamming customers, then ghosting them.

I placed an order on November 27,2021 for a non-folding practice/landing mat. The anticipated delivery time was 12-14 weeks. 12-14 weeks from the order date would fall between February 19 and March 5.

On February 12,2022, I emailed them and asked for an estimated shipping date in order to watch the delivery due to the size of the mat. Received an email back stating it should be shipped by the end of March.
On April 1st, after receiving no updates about the ordered product, I again inquired about the shipping date. I received no response to this message. I sent another message on April 5th and received no response. On May 8th, 2022, I sent an email to cancel the order and refund my money. Product was never sent. They promptly responded to my email at this time and issued a refund.

I feel the company had very poor communication during the entire process. I would have cancelled the order sooner and ordered from a different company had I known of the delay in shipping. I feel over 6 months to receive any purchased product is outrageous!

First off, I want to note this is the first time I've ever given a bad review. It's in my nature to give people and businesses the benefit of the doubt, but the level of incompetence in this company is truly special.

We ordered a dance floor from this company on August 17th with a guarantee that it would be sent out the same week. "Great," we thought, but the shipping information never came. We called them back in which they claimed the dance floor was damaged so they wouldn't be able to ship on time. However, they promised that it would be shipped the next week. Not surprisingly, it never shipped. A good company would call you and let you know about the delay, but this isn't a good company. We ended up calling them again, only to be informed that they didn't know when it would ship. It's now been about a month later, and they still have no idea when it will ship. They've been screening our calls and ignoring our emails. Only when we canceled our order did they send a terse response that our order had been canceled.

They promised us particular shipping times on four different occasions, and failed to fulfill their promise each time. They lack any integrity and while they have cheap prices, they are not worth the hassle. I highly recommend you go anywhere else for your dancing needs.

I bought a product in November/2022 and until today they haven't delivered it to me and they don't answer my emails or answer calls. DON'T WASTE YOUR TIME OR YOUR MONEY.

Im so upset with this company! I ordered 40 feet of adjustable barres and its been a disaster. I ordered in time to have for my first class. Now its been 2 weeks without barres. 1st they sent me fixed brackets not adjustable. A week goes by, instead of express shipping which should of been done to take care of the situation. And now im short brackets. Did not receive enough. Oh and is a spilt in obe of the barres. They want pictures of everything and telling me I have to pay shipping now to return because I now will go to a local shop so I can have barres up for week 3.

This is the second time I ordered from this company. The first order of crash mats was promised in 7-8 weeks. I received the order in about 10 weeks and the mats were dirty and ripped. Against my better judgement I ordered more mats from them. Maybe because they are less expensive than other places. I ordered 5 mats back in September. I still have not received them. It has been over 3 months since I placed my order. At first they would respond to my emails giving excuses but finally stopped altogether. Don't go through this company just because they have budget friendly merchandise; the time wasted not having your product and headache speaking to the "customer service" is not worth it.

Should have believed the other poor customer service reviews. Took five weeks to ship - states 2-4 weeks. I had to keep calling them. They could not be bothered to call or care less about my complaint of how long it took to get the product. Mats were then shipped incorrectly - standing up, which can cause problems when trying to glue them down. Order from another mat company!

I purchased the Ballet Barres for my 12 year old daughter as a graduation gift. I picked this company because they were local and the Ballet Barres were made in USA. I was excited about the quality. Wrong... I got burned. The parts were delivered in a week from 25 mile away warehouse. When we opened the boxes we realized that one plastic foot had broken off and the other part was loose inside the metal bar. I called the company with the issue and I was told to write to customer service an email and provide photos of the damage so they can forward the claim to UPS. I thought this was ridiculous since the part alone can't be more than $20 and it should be taken care of ASAP with replacement sent to me with Priority mail after spending $330. I waited and got no response for two days. I called again with return request this time and I was told that they received my email and the part will be send tomorrow. That was almost 4 weeks ago. We left town and came back on July 3rd and there is no part in sight. We called again and there is no manager that could be reached, we asked for them to pick up the whole purchase from my house and issue full credit. They admitted to their screw up but did not offer anything in return or to make it right. I can't wait to get this POS out of my house. They have disappointed little girl and make USA product and customer service look pathetic. I will never do business with this company again.

STEER CLEAR! This is a terrible business to deal with!

I was told that I would receive the new dance floor I payed over $2,000 for on Wednesday, July 29th.

What really happened?
I did not receive my dance floor on the 29th or the day after. The company never contacted me, so finally I contacted them to figure out where my floor was. They told me "it got delayed" and was not even in my state yet and would be AT LEAST another SEVEN days before it would be delivered.

What did matsmatsmats.com do to try to fix this problem?
Absolutely NOTHING. They don't care that I needed this floor for my Grand Opening in a few days. They didn't try to make the situation better for me. Instead they blame everyone but themselves for the problem.

I am writing this review so no one else will have to deal with the crap that I had to deal with. They are a poorly run business with zero customer service. Take my advice, and stay far away!

BEWARE!
Will ship quickly even in the face of a cancelation. You will eat the cancelation charges.

Taking for ever to get product. What takes so long to put in a box and ship it? Requisted a tracking number but never sent it? What a joke! Said product was in stock and shiped right didnt happen.