• Match

Match

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Overview

Match has a rating of 2.08 stars from 2,249 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 710th among Dating sites.

  • Service
    198
  • Value
    207
  • Quality
    199
Positive reviews (last 12 months): 1.4%
Positive
1
Neutral
1
Negative
67
43
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • So I wrote to customer service to make my appeal, and explained that I believed it was a mistake.
  • When a consumer "cancels" an account, it is illegal and unethical to charge their credit card.
How would you rate Match?
Top Positive Review

“I've been using Match for about two years and I must say I'm very pleased with their service.”

Cemile M.
2/25/23

I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!

Top Critical Review

“Avoid it and do your wallet a favor”

Dana L.
4/2/24

Lesson learned. I went back to Jst4HookUp Which is a legit site, I used to have dates through them before the lockdown. I have never felt more wronged than when dealing with Match. It is not a legit site. Obviously all women are being paid a commission, that's why all other forms of contact are blocked. No woman would talk on a free platform. They always make something up when it comes to a real meeting. Just avoid Match at all costs, you will do your wallet and your heart a big favor!

Reviews (2,249)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (213) credit card (118) phone number (39) email address (20) auto renewal (87)
Thumbnail of user carols3632
2 reviews
0 helpful votes
August 26th, 2023

Challenging to find men that meet my preferences which are hetro and older. Match allows the user to set for proximity--I set for under 90 mile radius and Match consistently has presented/pulled from 180 miles away. It means rejecting a lot of people, which never feels good on either side. The click-boxes help people fill out profiles, but there are still a lot of men that don't bother or are 'just seeing what's out there' or with dummy profiles. I've run into scammer ones as well. That said, I did go on a few dates, and dated one person for quite a few months. I think a lot of people my age often use it for dating, so sometimes I've seen the same men over the course of time. One guy I met was 100% convinced some of the profiles that he connected most with always showed up right before he was ending his subscription.

They do seem to have good support in-app but it's all add on pricing--they'll help improve your profile, give you advice, etc, even set up local meets. However, their overall price is ridiculous and they do play games--they will lower the price if you are a demographic they want. They will NOT send you notice that your subscription will be renewed. And, in 2023, it isn't possible to get a hold of a person easily. Messenger dialogue is algorithm based, email definitely is, and the phone number on the credit card statement is pre-recorded messages. In short, they are looking to sign you up, hope that you forget to cancel, and then renew you at high prices. I'd avoid it, because it's starting to feel more like an app run by AI designed to extract money and not actually help people connect.

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Thumbnail of user bobbyp103
2 reviews
3 helpful votes
December 21st, 2020

This site in the past has used the words "Her" & "She" for a woman (1). Now they have caved into the politically correct bs. Now 1 person is plural,... they or their.
Example: "She viewed your profile" has changed to "they viewed your profile", and so one. Maybe petty on my part but looking at this a bit deeper, I see a site full of snowflake liberals controlling what is to be and what isn't to be depending on your politics. Although I do like the ability to search for matches by their (her) political interest. And you can state (check a box) in your profile your politics.
And I had a extra feature allowing me to see that my sent messages had been read. I never received any notifications that my messages had been read. Why would someone receive a message and not open it and read it? Zoosk sucks as well.

Thumbnail of user marshap12
1 review
3 helpful votes
June 7th, 2023

In my opinion, this site is a scam! It's the same profiles each month! The month that I don't pay the subscription, they are emailing different, new profiles. When I pay, I don't see the new ones! That's just to lure you back! CANCEL your subscription before the next month, if you don't want it. This site will debit your account at midnight and refuse to reverse the fee!

Thumbnail of user carak39
3 reviews
4 helpful votes
March 22nd, 2022

I'm a fairly attractive 56-year-old woman who looks a good bit younger. I've messaged back and forth with about 10 guys, every last one of whom has turned out to be a scammer. In most cases, they initiated the messaging, but in some cases I did. I'm giving Match.com two stars because it might work for younger people, but people my age tend to have more money and are therefore good targets. Be very wary of anyone who calls you "my dear", doesn't ask you many questions besides "what do you love to do", asks you the same question twice, or plays on your compassion and tells you about some big bill they have to pay such as for their mother's hospital treatment. One scammer actually sent me the exact same paragraph twice, three days apart. They clearly had a bunch of messages ready to cut and paste. The whole experience has been expensive and extremely disheartening.

Thumbnail of user charlesc690
1 review
6 helpful votes
October 11th, 2019

I'll never use match.com again and I will tell all of my single friends the same. Most of my "likes" were scammers

Thumbnail of user annt617
1 review
1 helpful vote
January 2nd, 2023
Verified purchase

I have been on the site for three months or more. Texas is a large city never have anyone within a hundred miles of Texas from me to contact. No pictures to choose from are just look at.

Tip for consumers:
Don't expect to see lots of people from your city

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Thumbnail of user dthomasd
1 review
5 helpful votes
March 6th, 2020

Hi

Match is an antiquated dating site that is deceitful with it's 'auto renewal' default and also in 'Matching' potential partners. There are much better sites out there that are more responsive to client needs, and I suggest avoiding Match.com

Thumbnail of user miker950
4 reviews
6 helpful votes
September 9th, 2020

I can agree with others, We did not have the best experience here. The site felt old and dated and I felt like they probably had a lot of bots.

Thumbnail of user geraldg442
1 review
0 helpful votes
December 4th, 2022
Verified purchase

I accidentally subscribed to this site and was unhappy to hear they do not grant refunds. Even if you try to cancel, your account (and your money sits there. All they will do is not auto renew the site. I received one response to a message and after a short conversation, they stopped responding with no explanation. The people who the site allegedly matched me with invariably had at least one or two items that violated my preferences. To say that the majority of the members were unattractive would be an understatement. Apparently the people setting up the matches have difficulty reading the English language because most of them took only a cursory glance to see they were not a match. Save your money because if you sign up they will not refund a penny, even if you notify them withing days of your dis-satisfaction. The format of the website is clumsy, confusing and hard to follow.

Tip for consumers:
Don't waste your time.

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Value
Quality
Thumbnail of user jaymesp1
1 review
1 helpful vote
August 8th, 2020

I have tinder gold to compare to, so that's what I'll.be basing my comparisons on.

Match is more expensive than tinder becuase of all the extra ad one you have to get. It shows you people who don't have the ability to respond becuase they themselfs aren't a premium member. It's another 60$ for to let anyone reply to you, instead of just other members. Tinder gives you 5 super likes a day as boosts every week. Match gives you 1 super like a day and 1 boost a month. Matches 6 month price vs tinders 6th month price. Match comes out to 22.50 and tinder comes out to 9.99. Even if you get the half off deal. With match. It's still more for less.

The people you see. I can't speak on the makes on either app. But I can speak on the females. The 1 thing match does have going for it, is all the girls on there are real. No bots, escorts, or only fan type girls. But every time I log on, I see the same people with match. I've already sent them a message. Stop showing me the same girls. Tinder is completely new people every time. I've never once seen the same people before.

Lastly, the matches. Maybe it's me. Idk. But comparing my matches on tinder vs my matches on match, it's night a day. On tinder in the same span as my match account I've had 48 matches, dozens of conversations, phone calls and people wanting to go on dates (can't because of Covid.) On match in the same amount of time. I've had 3 match's and 0 actual conversations. Example: tinder I meet a girl and we spoke a lot of travel. She said he favorite travel destination was Chiang Mai in Thailand. We spoke a bunch on that, what she likes, why she likes it, my trip to France, how they compared etc. Young lady on match said in her profile she loved visiting Italy. So I asked what about italy does she love. Nothing buy 1 word replies. "The food". "It's good" etc. Idk, maybe it's just me. But save your money and go meet actual people on tinder

Thumbnail of user freddier63
1 review
1 helpful vote
July 15th, 2023

Watch for: widowed, has immigrated to the U.S. from Ireland, France, etc., has a child who lives outside U.S., travels for work, involved in mining. Lives in a small town most people are unfamiliar with.

Grammatical errors, seems to forget what you've told them and avoids answering all your questions. Compliments your writing style.
Won't answer specific questions about where they live

Ask them this: Where do you like to eat/ walk/run/bike/fish/camp in (their hometown)?

What genres do you like to read / watch? Tell me about where you grew up.

DO NOT switch to email or texting or phone calls upon their request.
Report them through Match customer care BEFORE you let on that you suspect them. Otherwise they disappear b4 Match can block them.

Thumbnail of user robertg4376
1 review
1 helpful vote
March 31st, 2023

They work hard to get people to subscribe but honestly once they get a sign up, they pretty much disappear. I expect as my end date approaches i will again see recommendations to whet my whistle for another 6 months. Fool me once...

Thumbnail of user craiga320
4 reviews
0 helpful votes
August 17th, 2022

Like Eharmony, and Facebook Dating, Match.com does not vet their profiles. They do no background checks or verification. Consequently, I went through four years of wasted, frustrating and pissing off experiences dealing with liars and thieves. As a former felony prosecutor, I am an excellent criminal investigator. So I detect catfishers and shut them down. All the same, I don't know why these scumbags feel the need to mess with Americans. But they messed with the wrong dued. I finally did meet the girl who will probably be my last best wife. She is young enough to have a couple kids and very beautiful which is amazing given that I am 57 and bald.

Tip for consumers:
Be cautious. If the person you chat with seems to be a non-English speaker or speaks broken English, they are probably a criminal. If they call you "handsom" "beautiful" or any of these, they are probably catfishers. If they say that thier parents are dead, that they live with an uncle or aunt, they are probably a fraud. And avoid long distance relationships. Never send money to anyone who you have not met. Never pay for airline tickets until you verify who you are dealing with.

Products used:
I finally met my angel on Match.com.

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Value
Quality
Thumbnail of user loria455
4 reviews
7 helpful votes
February 18th, 2022

As usual, I'm in my 50's and men my age do not do selfies well. Tip for dudes, don't take the picture looking down. We're not impressed by looking up your nose. I've had a few dates. Nothing impressive.

Value
Thumbnail of user ptrksmith86
3 reviews
0 helpful votes
September 28th, 2022

Not a good site for someone looking for a match its just waste of time and money, its not always what you expect is what you get

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Quality
Thumbnail of user randyp25
4 reviews
16 helpful votes
February 25th, 2017

I have been on Match.com several times and have been disappointed both times. This dating site, purportedly the largest of it's kind, is not inexpensive and does not allow someone to purchase a monthly membership--only three months or more. Yes, I am quite picky about my dating choices but many of the women on here are equally or more so, particularly in the matter of "financial security." I frequently saw many women's ads that requested men to have incomes of 150k plus! I never actually dated any women on Match because I encountered same old problem--not interested in women who sent me winks and never heard back from women that I was interested in. But my BIGGEST beef with the site and one that makes me suspect that Match is almost a scam was this--while a member I would go for long periods of no activity whatsoever. The moment my membership expired I was bombarded with winks and supposed messages from women. This really ticked me off to the point where I unsubscribed Match and will not have anything to do with them again!

Thumbnail of user tomt475
1 review
19 helpful votes
May 26th, 2020

Match.com when you do a search, can't even tell if person is a paying member. They can like you but can't reply, they you find out you can pay more so they can. Money making scam. Also can't tell how long sense last sign in. You can tell most recent, but once you get to about 10 deep it might have been a month ago, no way to tell

Thumbnail of user lynnf44
4 reviews
28 helpful votes
December 11th, 2017

Match offers a lot of people to contact while they plunder your bank account by automatically renewing your subscriptions. I got married but it wasn't because of Match. On a fluke I went to a Caribbean Psychics fair where a woman named Marlene gave me specific and detailed info that led to my now 9 year marriage that gets better every year. Watch your wallet with match.

Thumbnail of user richarda406
1 review
12 helpful votes
March 25th, 2019

Don't waste Your time On These Over inflated Women Who think Only Money Buys Them Happiness. I'm a fairly Good Looking Man. I Had two Responses To My outreaches. One Asked For My Phone and would Call Me in a Week. She was Busy. After i Gave It To her. She Must Have died? These Gold Diggers (wanting To Wine and dine them... Beware. I Like FINE Dining) Are Either Cougars Or Women Who Need to Feel important By Having Men Write To Them to Make Themselves FEEL GOOD. Don't waste Your Money Is my thought For You.

Thumbnail of user petew41
3 reviews
4 helpful votes
May 14th, 2018

Match.com... sounds like it might work... not so much. First of all you're lookin'
For a miracle. They left with Jesus. There are lots of women here, it's just that the cougars and the "would be showgirls" are over the top. Sexy pictures with the shot down their top... or up their butt... please... and then the unfortunate ones that all use the company's opening lines... or the single shot picture profiles of people that have no idea on how to appear like they want to be attractive. You have a better shot at a bar with a smiling face or a grocery store check out line. You both know what's up and if attraction is in place. Match seems like an interview... and that stinks... Let's keep it real and in the moment. Friends... Match.com is a waste of time and money. Good luck at the bar!

Thumbnail of user mikew258
1 review
2 helpful votes
August 7th, 2017

Its a useful site but the number of fake profiles is ridiculous and annoying. My profile was hijacked and it took days to recover. They don't seem to care. If you have Firefox as a browser you can't even communicate with Match via email unless you change your browser, in other words they want to load you up with cookies. Once you deactivate your account they leave your profile up and then every time someone hits your page they send you a note saying someone is trying to contact you, you better sign back up. Its annoying.

Thumbnail of user joshm222
1 review
3 helpful votes
June 26th, 2018

They got me too on the auto renewal when I was sure I had turned it off. They wouldn't refund because I also didn't receive any notice that I was on a new subscription and I had sent one person an email so the new subscription had been "used", fortunately I used PayPal to pay and I was able to successfully dispute it. Match locked my account, but oh well, it wasn't worth another ~$180, it wasn't worth the first! I'm actually glad because it spares me from the temptation of going back on there.

Thumbnail of user jacobs110
1 review
0 helpful votes
February 28th, 2017

So ive been using match for a little over four months now and generally I like it. It's probably sitting 2nd on my all time list mainly because the number of members is so big. FYI in case your interested:

1. WeJustFit.com
2. Match
3. Tinder (screw the haters folks, it's free)

Thumbnail of user lorih77
1 review
2 helpful votes
August 31st, 2017

I joined for 3 months last year (in May) and immediately got lucky and met a fantastic person who was a great match. Unfortunately it didn't last so I decided to give another try this summer. It started out OK, but most of the men I met looked older than their photos or stated age. After I burned through a couple months of matches without any luck, I started receiving the exact same guys recycled through as a suggested match. Then I started receiving really bad looking men who looked like losers or convicts. Not even close to my list of traits. At the same time, I was getting two to three fake profile likes and messages per day! I'd get an email that someone "liked" my photo and/or sent me a message. When I'd click on them, even within 30 minutes, their profile no longer existed. I was getting wise to be able to spot fake profiles. They use horrible punctuation and grammar, plus a lower case "i" when talking about themselves. This is supposedly from someone who has a graduate degree. Yeah, right! I actually spotted a couple of different profiles with the EXACT same wording. I'm getting very skeptical now. Even if they sound halfway decent in their personal message to me, I'm reluctant to believe them. It's really ruining the whole experience. The real men don't want to invest the time to get to know you and decide after 2 hours whether you're worthy of another meeting. After my subscription is up this time I will not renew. Way too many fakes are ruining the experience. I can't figure out why they enjoy scamming people. No one has asked me for money yet, but they sure try and get your phone number/email right up front! Don't do it!

Thumbnail of user ronh71
1 review
4 helpful votes
January 26th, 2016

Why do Match continue to pester me with emails saying I have been viewed when I am no longer on the site. This is false advertising and makes me wonder if, when I was a member, how many false profiles were on then. In fact I had an argument with someone about their having finished on Match when Match said they had looked at my profile, indicating they were still on Match. Very poor service and site management

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