• Match

Match

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Overview

Match has a rating of 2.09 stars from 2,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 707th among Dating sites.

  • Service
    197
  • Value
    207
  • Quality
    199
Positive reviews (last 12 months): 3.9%
Positive
3
Neutral
1
Negative
72
41
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • So I wrote to customer service to make my appeal, and explained that I believed it was a mistake.
  • When a consumer "cancels" an account, it is illegal and unethical to charge their credit card.
How would you rate Match?
Top Positive Review

“I've been using Match for about two years and I must say I'm very pleased with their service.”

Cemile M.
2/25/23

I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!

Top Critical Review

“DON'T WASTE YOUR TIME”

Marie S.
1/31/24

I was overcharged 75.49, so far and tried to contact via phone number listed on bank site but only outgoing message *******161. Followed prompts to leave email but when hit submit it dumped me completely from site. Think this site only wants money with absolutely no support for customers. Haven't even had time to determine if profiles are legitimate as I too was told the match I tried to contact was removed. Something really wrong here and the total lack of support is BIG RED FLAG. I have never left a bad review on any site giving the company a chance to help but they don't offer any real help just the circle runaround. You have been warned.

Reviews (2,246)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (212) credit card (118) phone number (39) email address (20) auto renewal (87)
Thumbnail of user maries1273
1 review
1 helpful vote
January 31st, 2024

I was overcharged 75.49, so far and tried to contact via phone number listed on bank site but only outgoing message *******161. Followed prompts to leave email but when hit submit it dumped me completely from site. Think this site only wants money with absolutely no support for customers. Haven't even had time to determine if profiles are legitimate as I too was told the match I tried to contact was removed. Something really wrong here and the total lack of support is BIG RED FLAG. I have never left a bad review on any site giving the company a chance to help but they don't offer any real help just the circle runaround. You have been warned.

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Value
Quality
Thumbnail of user suzanb51
2 reviews
2 helpful votes
February 20th, 2024

I need to figure out where to begin. Three months ago, my purse got stolen, including my phone and everything else, including my wallet. I ended up having to get a new phone and number to be on the safe side. I didn't update my new phone number on Match. They wanted me to verify and log in using my phone # I put my new number in, and that was six weeks ago. They won't let me log in. I tried several times to contact them through their email for help, but I have yet to succeed. I tried live chat, but nobody was there. They don't have a contact number. I paid for a three-month subscription. Today, they deducted another three-month subscription from my bank despite my emails that I can't log in and want to cancel my subscription. The bank put a stop payment on the money. I'm done with online dating. I've had too many dating sites scam me. Never again. The photo is attached to prove I can't log in all the while they are charging me. Then, they took my money for another three months.

UPDATE: Match terminated me for life for absolutely nothing. This was the same day they deducted another three months from my bank account, took my money, and blocked me. I'm very upset about this. All I wanted to do was meet someone special.

Thumbnail of user keepcalmandwagon
1 review
1 helpful vote
January 15th, 2024
• Updated review

I set my profile to Hidden, so no one could see me unless I clicked "like" on their profile. I did this for real and important security reasons. Match changed my settings to "everyone can view profile." They did that, I assume, so they have more people to show on their "Discover" feature.

I found out about this only when I started getting Likes from men whose profiles I had not approved.

This happened to a friend, too. We are both older women, with good reasons to want privacy. I think Match gets more male members than female, and they "unhide" profiles on purpose.

This is shameful, dishonest, and potentially dangerous.

Avoid this website!

Tip for consumers:
Poorly managed. Dishonest company.

Service
Value
Quality
Really disappointed, on so many levels
August 3rd, 2023
• Previous review

I have been on Match for a short time, and have already encountered many issues with the app. Some of them are annoying, some really concerning.

First, the app seems to be designed to up-sell services. When you sign up for basic service, you have seemingly infinite access to "discovery" (which is flipping through available, presumably edited, profiles). But that doesn't last. After some weeks on the site, you are allowed a limited number of views before it closes down. The message comes up that you have to wait for your next set of matches. But you can upgrade to boost you profile, and views, for a fee! I am constantly offered upgrades. I can pay for "super likes" (this service was offered while I was viewing a profile that was too good to be true, and which I suspect was just a fake, presented as bait), primary placement during high-view hours, etc. It's ridiculous and annoying.

Second, the algorithm ignores my preference parameters. I specified men who have at least a college degree, are within a specific age bracket, and live within X miles of me. I am constantly presented with "matches" who live many hours away, have no degree, and who otherwise fall way outside my parameters.

Third, even though Match brags about their safety measures, they seem to have no way to follow up when one reports a member for any reason. I have encountered some very dodgy men on Match. Only one was concerning enough that I reported him. I have exchanged several emails about this man with Match support. The case has even been escalated. But all they do is ask me, repeatedly, for the man's contact information — real name, address, phone number, etc. This is for a man whom I met, and with whom corresponded, on their dating app. I never never met him in person, or had contact outside of the app. I never even did a video chat with him (a service on the Match app). Just messaging. Why would I have that personal information? Match should have it.

FYI, what this man was doing was trying to find out where I live. He was doing that in a careful, "grooming" sort of manipulative give and take, claiming that he once lived in my area and describing things around here. Then he would ask whether I lived close to that specific thing, and he'd ask for physical details of my neighborhood. It got creepy and alarming really quickly, so I contacted Match.

I've met men on Match who have been using the app for a decade. It can be a very sad place. I'm sure there are good people on there, and you may luck out and find a potential partner. But my experience has not been good. I am thinking of canceling my subscription.

In summary, my experience with Match is that they exist primarily to up-sell subscription services and extras, their matching algorithm is poorly designed and inadequate, and they have no real or effective way to protect users from bad actors on the site.

Women who are looking for men, beware. I wish you luck in your search. Take care of yourselves.

Thumbnail of user jonasd47
1 review
3 helpful votes
July 17th, 2023

Do you know how much time I wasted on Match? Two years!
Match gave me only one date with a selfish drama queen. It might have been a good service years ago, but it's not the case any longer. You can contact women endlessly going round and round in circles with no results. Match is not a client-oriented platform anymore. All they care about is getting as much of your money as possible. For this purpose they use fake accounts and bots.

Thumbnail of user abbya110
1 review
0 helpful votes
February 29th, 2024

Match is the worst dating site I hav experienced, it is designed to make you keep paying with out even providing good matches. I will not recommend it to any one.

Tip for consumers:
Horrible

Service
Quality
Thumbnail of user nealh41
2 reviews
1 helpful vote
March 23rd, 2024

Our site may be experiencing technical difficulties, or we may be working to enhance this feature.----------------- I have had this now for over a week!

Neal Hugh Hurwitz, NY NY

Tip for consumers:
Match.com not available for a week + now

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Value
Quality
Thumbnail of user williamh5344
1 review
0 helpful votes
February 19th, 2024

Absolutely horrific experience I would not recommend any dating site with the way the world works and the phoniness that exist

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Thumbnail of user nealw119
1 review
0 helpful votes
March 19th, 2024

I joined match and created a profile I then logged out. When I tried to log back in I got a screen to verify my phone number. When I put in my phone number I got an error message that they could not verify my number. I tried many times and always got the error message. I contacted their customer care support department many times and got very little response. When I finally got an email that the problem had been resolved I tried again and got the same error message. I have been locked out of my account since I created it and not help. They don't have any phone number to call and don't answer emails promptly nor fix the problem but THEY WILL STEAL YOUR MONEY AND NOT REFUND YOU WHEN THEY DON'T PROVIDE THE SERVICE YOU PAID FOR. This site is as big a scam as any on the internet.

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Thumbnail of user mikkig10
2 reviews
0 helpful votes
November 27th, 2023

I was told by several people they had met nice people via dating apps. I've been divorced for a few years and decided to try Match.com. I've been on this site for about six months now. I'm relatively pretty, well-educated, interesting and have sent likes to hundreds of men, but never hear back from most of them. It's not been a very good experience. Many of the people who've been allowed to contact me have been scammers, not really who they say they are. Other times people I've liked and given my phone number have been removed because they need to pay more money to the company for an anonymous number and can't contact me. I'm supposedly a Premier Member, but even though I've paid a lot of money and extra money for special likes, it's not resulted in any decent matches. They encourage buying "boosts, gifts, being able to see who read your messages, who can see you, etc. As a Premier Member, shouldn't all this have been included in my initial membership? Not a good way to meet people, and sometimes I've felt sad and not very lovable, but I have to remind myself that most of the men don't even seem me or my messages unless they're willing to pay extra for everything! Don't use Match!

Tip for consumers:
Won't refund your money, just hide your info.

Products used:
Dating site

Service
Value
Quality
Thumbnail of user seang674
1 review
1 helpful vote
November 22nd, 2023

I was on that site paid my money. And they told me I had to get off because I was real. To woman. They want yes and no men on site so they can keep getting money. I will never use match again. And I ask for my money back after they threw me off. And they said no. Real men don't use match.

Thumbnail of user williamh3537
5 reviews
19 helpful votes
May 17th, 2023
Verified purchase

I bought a 6 month premium membership because of the better price (April 2023).
Only been on there a month and it's been over a week without any match discoveries that match is suppose to create. I even broadened my search to a 60 mile radius! NO MATCHES! I should have bought just one month instead of wasting over $100 on this subscription. WORST SITE EVER!

Tip for consumers:
JUST BUY A ONE MONTH SUBSCRIPTION!!!

Value
Quality
Thumbnail of user randys1270
1 review
1 helpful vote
November 16th, 2023

Match.com agreed to give me a refund…
Match.com agreed to give me a refund said it was done on their end and it'll be in my bank in a day or two a week later I get a hold of them and they said they can't do it because I purchase through Apple that I needed to go to Apple so I go to Apple and Apple says they didn't have it. Just went back-and-forth for over two months then I looked on my PayPal and went back and found where it was charged from Match to PayPal. I got hold of them again and show that to him and approved it. It took me a week and 10 tries to get them to respond. And then when they responded, they said well you received a refund before those dates and there was a one time deal for refunds. I responded back that this was not about those refunds. You agreed in writing that it was February 2 and April 7 charges that you agreed to refund the only reason you couldn't you said it's because it was through Apple now that I prove that it's not through Apple they say I can't have it because I already got a refund months before for a double charge do not use these. It is the worst dating site in the world full of scammers and you cannot get any help whatsoever. They just take your money and keep taking and taking they put up people for you to match with and you like them but they won't let you see him unless you spend more money to buy. Super likes. These people should be in jail not running a website.

Tip for consumers:
they agreed in writing to refund me the money, but said I got it through Apple so then they couldn’t but when I prove that I bought it through Match through my PayPal, then they tried to come up with another excuse that said, they refunded me money months before that which has nothing to do with this one that was a double charge and they already agreed in writing to refund the money that they’re refusing to refund now

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Thumbnail of user dough571
1 review
4 helpful votes
November 22nd, 2023
• Updated review

When trying to join match.com dating site, the email I use for everything brought back a message that it could not be used to register on their site.

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Not a good place to go if you want to protect your personal data
March 14th, 2023
• Previous review

Signed up, Next day tried to log in, email and password were correct, after 2 attempts was locked out and got message to call customer service. Severe technical problems or worse, just a way to get your information and sell it. Safety is impossible when the site is so messed up. Doug

Tip for consumers:
Read the negative reviews in particular, it could save you a lot of grief.

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Value
Quality
Thumbnail of user ceeg10
2 reviews
4 helpful votes
August 18th, 2023
Verified purchase

MATCH?! NO WAY! THEY DO NOT HAVE ANY CONTACT PHONE NUMBERS ANYWHERE THAT WORK! YOU WILL NEVER TALK TO A PERSON, EVER! MOST PHOTOS ARE NOT ACTIVE DATERS ON THE SITE. REPEAT PROFILES, VERY FEW TRULY AVAILABLE WORTHWHILE MEN! I SENT THEM 28 PAGES OF PROOF OF THEIR ERROR TO NO AVAIL. ONLY REASONS THEIR NUMBERS ARE HIGHER IS BECAUSE THEY OWN A WHOLE GROUP OF DATING SITES! TONS OF LAW SUITS AND CLASS ACTION LAWSUITS!

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Thumbnail of user ps7687512
1 review
0 helpful votes
November 26th, 2023

$50 a month? No way in hell. So many fake profiles that link to other sites. Don't waste your time or money

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Quality
Thumbnail of user jenniferl3399
1 review
1 helpful vote
October 2nd, 2023

The worst customer service I have ever goten. I got a membership for 3 months and I can't get on there because my phone number is wrong and I can't verify it. So It was a waste of money, I get all kinds of notifications but I can't get on there because I can't verify my phone number because it is wrong. Plus I have sent them an email saying that its all wrong and no feed back. So I paid for a subscription I can't use.

Tip for consumers:
It would be a good site if they had customer service. I have used it before and It was fine. But this is rediculous. Thank you!

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Value
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Thumbnail of user rickk273
1 review
13 helpful votes
August 9th, 2020

So, I had been looking for someone for awhile, and spent the time to fully fill out a profile, and paid the subscription fee. I was wondering why no one was responding to any of my messages. Well apparently the subscription does NOT allow for free users to reply to subscribed users without the subscribed user paying more for that service. So in effect you not only have to pay to be able to use it in ANY way, you also hope that anyone your interested in is also a subscriber, and if that cutie is not a subscriber well looks like your paying even more for that person to be even capable of replying.

Tip for consumers:
Avoid

Value
Quality
Thumbnail of user georgek1313
1 review
12 helpful votes
May 14th, 2023

I've been dating from the Internet for about 20 years. I've had really lovely relationships and met some wonderful women. As of May 2023, I'm using multiple sites. Match is an antique. The actual connection rate is abysmal. This fossil denies spontaneity. Post a new picture? Wait days for "approval." Edit your profile? Same delay. Once you're on it, it's pimping you constantly for upgrades. I would avoid this site entirely. Once you disconnect they start sending you notice about all the wonderful people you're missing that "liked you." I fell for that, and it was totally disappointing. I think you could do better with Bumble, Tinder and even Facebook dating

Tip for consumers:
That it’s cumbersome and awkward, denies spontaneity, and the connection rate stinks. A waste of money for somebody who is serious about connecting with genuine real people.

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Quality
Thumbnail of user zp19
1 review
1 helpful vote
September 17th, 2023

First used it 20 years ago (2003) and a 15 yr marriage, I tried it. Just don't! Signed up & had to pay prem membership to view other's photos and emails. Sent out over 200+ personal likes/ emails. Never received a single like/email back. (Only a few views) Don't have a profile if you're not going to meet up in person. (There has to be restrictive measures to this.) A lot of fake, flakey and shallow people out there.

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Thumbnail of user franka1102
2 reviews
4 helpful votes
July 5th, 2023

I reported a problem with their matching algorithm two months ago. During each interaction with customer support, I was told that they would escalate the issue and it will be fixed soon. In my corporate experience, escalation of a customer-facing production issue means no one goes home until the problem is resolved, usually in less than 24-hours. For match.com it apparently means they'll just keep stalling and placating the user. Either their tech team is incapable of diagnosing and resolving the issue, or they are so overwhelmed with other bugs in the software that this one is at the bottom of a long list of software issues. You have many other online dating vendors from which to choose, I suggest trying one of them.

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Thumbnail of user georgek1379
2 reviews
3 helpful votes
September 20th, 2023

I couldn't find any women who would match my search criteria. There are many con artists focused on your money. The only ones left are complete undesirables. Another annoying thing on Match is overcharging. I took my Match profile down which didn't prevent Match from adding another bogus charge to my credit card. I recommend to avoid Match!

Thumbnail of user mem260
3 reviews
4 helpful votes
February 18th, 2023

They just redesigned the mobile interface - it's a total failure! Clearly, they didn't do extensive testing and get feedback from users. It's time to get rid of Match. Given what they just did with the app, they demonstrated gross incompetence and that they don't give a damn about their paying customers who keep them in business. Close this site down! It's passe as a has been.

Tip for consumers:
Match doesn't give a hoot about its customers. It's truly a long past the time for it to go away. Anything this site did well over the years was destroyed, step-by-step, by Mandy, their CEO. She apparently increased revenue, but destroyed the long term viability of the business.

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Thumbnail of user tinar240
1 review
16 helpful votes
April 15th, 2020

5 months and only one real. And I mean real person that I met. I Have concluded reading the profiles and looking at the pictures and the BS text messages that they create these profiles to make it look like there are real possibilities for a match. One in-person meet and EIGHT other fake text contacts that all want to know you before meeting or they have to go out of town and. Of course... need money to get back. I have reported the same picture but different name or city, the same profile but different picture. They are so glad you did but they show up again. The FBI needs to Investigate this company and that is not a joke. Most profiles are not members but they can like and never communicate. This is true of most of these sites and they are also owned by match. Question is where are they getting the pictures? Was that once somebody who went on their site and they are using them in another fake profile in another city? A real person who pays for this site wants to meet you and see if there is a connection. This is such a scam they need to be shut down and all their data that they have collected on everyone be deleted

Thumbnail of user davidr2851
4 reviews
9 helpful votes
August 19th, 2023

I just paid 97.00 for a 6 month subscription. I can't even see who viewed me unless I spend another over 150.00 and have sent emails asking for a refund, which they say they don't give. I found a good match in my area, and tried sending her an email, it didn't work. This is a rip off. I'd never sign up for this if I knew that this was what it is. I should have read the other reviews before doing this.

Tip for consumers:
They also post a lot of fake reviews on other websites. I believe they have over 100000 people online, lots of rip offed customers and mostly likely the women don't pay, why should they? If they have any looks, they're getting 100's of messages a day.

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Thumbnail of user gernb2
1 review
1 helpful vote
December 17th, 2020

50% of the women on this site either doing a trial and cannot respond to the emails or there membership has expired and they did not remove there profile. Waste of time and expensive

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