• Masseys

Masseys

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Overview

Masseys has a rating of 1.37 stars from 114 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Masseys most frequently mention customer service, free shipping, and return policy problems. Masseys ranks 410th among General Apparel sites.

  • Service
    38
  • Value
    35
  • Shipping
    37
  • Returns
    30
  • Quality
    28
Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

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Critical highlights

  • The Customer Service Reps are very Snippy & when u ask a question they make you feel $#*!ed.
How would you rate Masseys?
Top Positive Review

“Massey's is a great company.”

Linda W.
3/1/23

I will continue placing my orders with Massey catalog.I get compliments about my shoes / boots / clothes that I order from Massey catalog. My packages comes within three to four day 'THAT OKAY' and I have been always satisfy with my order's.shopping with massey there Customers services they are nice and professional and polite to me ever time.I like to say to Massey's company I'm glad to have meet you to become a customer. THANKS YOU!. LINDA W. 02/2023 CHGO.IL

Top Critical Review

“False advertisement & Customer Service Reps are very Rude”

Ruth C.
3/11/24

Masseys says you spend $250.00 you get $100.00 Off your Order! Don't be deceived there are Restrictions & everywhere it says that you save the money there are UGGS & UGGS are excluded but they don't tell you till you Call! The Customer Service Reps are very Snippy & when u ask a question they make you feel $#*!ed. Im Sorry I don't like saying that word I usually say Botard & there's people that can't help it. I do apologize. I asked for Supervisor & I think they give u to whoever they want. They are Overseas agents which is everywhere now but usually I can't understand them & when u ask to speak to someone else they will not give u to someone else & they argue with u that they can help you? But I can't understand u? What is going on with Masseys? I order for my Mom she can't see so I do it for her. It really aggravates me that my Mom is 70 yrs.old and they would take advantage of her by lying about $100.00 off $250.00 She originally wanted to buy 3 pair of UGG Sandals 1 for her & 1 for me (daughter) & 1 for her Granddaughter (my Daughter) we all have bad Backs & Legs & Feet. I don't know why there $139.00 for UGG Sandals but with just 2 pair ordered it was $279.98. This is messed up Masseys should be in trouble for False Advertisement & Staff should be Nicer but they never are. Theres Know excuse for any of this...

Reviews (114)

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Reviews that mention popular keywords

customer service (44)
Thumbnail of user sandrab2707
1 review
0 helpful votes
February 27th, 2022

I'm so thankful for this company, truly have been pleased with all my products so far! Thank you
I wish them well

Service
Value
Shipping
Returns
Quality
Thumbnail of user carrien139
1 review
0 helpful votes
April 14th, 2023

I have purchased 5 pair shoes and several ladies fashions. I found the items to be of good quality. I had returned one because of size and recieved smaller size in a timely manner. Thank you Masseys

Products used:
Shoes, pants and dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user marleneg103
3 reviews
5 helpful votes
September 15th, 2021

I have been with Masseys for about a year. Love there clothes. Some of the pants I ordered were too big so I gave it to my neighbor. I now order in smaller size medium. Tops I wear small or medium. Happy with everything I received. Prices are ok. Qvc shopping network are so much more and clothes aren't as nice.

Tip for consumers:
Clothes are beautiful. You never see these fashion in dept stores.

Products used:
Shoes. Jackets. Jeans. Leggings. Tops. Sweaters.

Service
Value
Shipping
Returns
Quality
Thumbnail of user denisec272
3 reviews
3 helpful votes
February 15th, 2019

I have ordered several items with this company, I'm pleased with my orders this far, I will be ordering again! The long tail blouse is exactly how it appeared on the website, good quality. It went very well with our African attire, as we celebrated black history month. I recieved a lot of compliments!

Thumbnail of user jeannea39
2 reviews
5 helpful votes
September 10th, 2018

I have seven dresses and jackets and three pairs of Jambu clogs from Masseys. The outfits get many compliments. My high heeled clogs are very comfortable. I just placed another large order and anticipating great quality clothes and shoes!

Thumbnail of user johnr1064
1 review
8 helpful votes
June 28th, 2018

Keep up the good work massey's
All my stuff was ok and I'll be back soon for my kids school shoes. And clothes etc... I'm just try to find out what y'all doing to these people to make them feel like lmao..

Thumbnail of user shantellt
2 reviews
10 helpful votes
August 15th, 2018

I never had a problem so far with this company. I will be ordering again as soon as I pay my balance.

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About the business

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