• Masseys

Masseys

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Overview

Masseys has a rating of 1.37 stars from 114 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Masseys most frequently mention customer service, free shipping, and return policy problems. Masseys ranks 407th among General Apparel sites.

  • Service
    38
  • Value
    35
  • Shipping
    37
  • Returns
    30
  • Quality
    28
Positive reviews (last 12 months): 11.1%
Positive
1
Neutral
0
Negative
8
6
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The Customer Service Reps are very Snippy & when u ask a question they make you feel $#*!ed.
How would you rate Masseys?
Top Positive Review

“Massey's is a great company.”

Linda W.
3/1/23

I will continue placing my orders with Massey catalog.I get compliments about my shoes / boots / clothes that I order from Massey catalog. My packages comes within three to four day 'THAT OKAY' and I have been always satisfy with my order's.shopping with massey there Customers services they are nice and professional and polite to me ever time.I like to say to Massey's company I'm glad to have meet you to become a customer. THANKS YOU!. LINDA W. 02/2023 CHGO.IL

Top Critical Review

“False advertisement & Customer Service Reps are very Rude”

Ruth C.
3/11/24

Masseys says you spend $250.00 you get $100.00 Off your Order! Don't be deceived there are Restrictions & everywhere it says that you save the money there are UGGS & UGGS are excluded but they don't tell you till you Call! The Customer Service Reps are very Snippy & when u ask a question they make you feel $#*!ed. Im Sorry I don't like saying that word I usually say Botard & there's people that can't help it. I do apologize. I asked for Supervisor & I think they give u to whoever they want. They are Overseas agents which is everywhere now but usually I can't understand them & when u ask to speak to someone else they will not give u to someone else & they argue with u that they can help you? But I can't understand u? What is going on with Masseys? I order for my Mom she can't see so I do it for her. It really aggravates me that my Mom is 70 yrs.old and they would take advantage of her by lying about $100.00 off $250.00 She originally wanted to buy 3 pair of UGG Sandals 1 for her & 1 for me (daughter) & 1 for her Granddaughter (my Daughter) we all have bad Backs & Legs & Feet. I don't know why there $139.00 for UGG Sandals but with just 2 pair ordered it was $279.98. This is messed up Masseys should be in trouble for False Advertisement & Staff should be Nicer but they never are. Theres Know excuse for any of this...

Reviews (114)

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Reviews that mention popular keywords

customer service (44)
Thumbnail of user lindaw3291
1 review
0 helpful votes
March 1st, 2023
Verified purchase

I will continue placing my orders with Massey catalog.I get compliments about my shoes / boots / clothes that I order from Massey catalog. My packages comes within three to four day 'THAT OKAY' and I have been always satisfy with my order's.shopping with massey there Customers services they are nice and professional and polite to me ever time.I like to say to Massey's company I'm glad to have meet you to become a customer. THANKS YOU!.
LINDA W. 02/2023
CHGO.IL

Tip for consumers:
Be kind to say nice things about someone / their business, even if you have had one spoil apples

Products used:
Shoes and boots,coat,clothes, purses

Service
Value
Shipping
Quality
Thumbnail of user millier4
18 reviews
20 helpful votes
April 30th, 2016

FOR MY HOME

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About the business

Low monthly payments with Masseys Credit! Shop clothing, shoes and accessories from your favorite brands! Extended sizes and widths available at...

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