• Masorini

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Overview

Masorini has a rating of 3.38 stars from 91 reviews, indicating that most customers are generally satisfied with their purchases. Masorini ranks 41st among Men's Clothing sites.

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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service respond fast, but all they offer is a 75% credit for another purchase.
How would you rate Masorini?
Top Positive Review

“Perfect”

Umar D.
5/14/19

Your business techniques are perfect and real time. So also the products on your blog. I really appreciate dealing with, please.

Top Critical Review

“Please stay away from Masorini online clothing store.”

Nicolas S.
2/15/19

These guys heavily promote via social media, with outstanding discounts, beautiful pictures of products and promise 7 days delivery. I have been waiting for my products for the past 2 months and they don't want to give any refund. They keep sending me a tracking number which doesn't exist in the courier system they selected (the cheapest of all in my country.) This is just unacceptable. Customer service respond fast, but all they offer is a 75% credit for another purchase. Do i really want to renew the experience? I don't think so.

Reviews (91)

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customer service (7)
Thumbnail of user umard1
1 review
13 helpful votes
May 14th, 2019

Your business techniques are perfect and real time. So also the products on your blog.
I really appreciate dealing with, please.

Thumbnail of user nicolass36
1 review
15 helpful votes
February 15th, 2019

These guys heavily promote via social media, with outstanding discounts, beautiful pictures of products and promise 7 days delivery. I have been waiting for my products for the past 2 months and they don't want to give any refund.
They keep sending me a tracking number which doesn't exist in the courier system they selected (the cheapest of all in my country.)
This is just unacceptable.
Customer service respond fast, but all they offer is a 75% credit for another purchase. Do i really want to renew the experience?
I don't think so.

Thumbnail of user dominici4
1 review
14 helpful votes
May 14th, 2019

Your online store is unique in every sense of the word and so user friendly, I am so looking forward for my new outfit. I chose that Dorian Jacket because I know I am going to be one of the only Motswana to put it on and look outstanding. I have loved it since I saw it. I will send you guys a photo of me putting it on when it arrives.

Thumbnail of user williamb1300
1 review
17 helpful votes
October 31st, 2019

I ordered quite few items at once.
First they send it at different times, meaning I'll be paying for every parcel's custom fees.
Just received the first parcel, paid £14 in custom fees and realised the items are way under the quality I have paid for.
Expecting at least 2 other parcels, so at least £28 more to pay, and now expecting the same low quality is annoying. Of course I don't have time or energy or even money to pay for them to be sent back.
The photo is showing the jacket quality, which is not the quality you'd expect from a £50 jacket, looks like a tracksuit jacket. Horribly made.
Total scam, not happy at all.

Thumbnail of user mohamede64
1 review
13 helpful votes
May 13th, 2019

So far everything is OK and fair enough and I am waiting to receive my order successfully and promptly without delay in a suitable time and via a respectable first class courier services firm to give it to a friend as present on his birthday by the end of the month of May with a strict continuous follow up from Masorini's side to complete the image and perfection... Thank you Masorini

Thumbnail of user giannv
1 review
11 helpful votes
April 25th, 2019

Probably the worst merchandise I ever bought online. First a pair of cheap, rubber smelling shoes that I could not even wear for a few minutes without my feet hurting. Returning it was so expensive that I gave them to Goodwill. Since they were offering a discount coupon in lieu of returning the shoes, I decided to get a free pair of sunglasses. Again a $2 pair they sell for $40+. Total scam!

Thumbnail of user michaele390
1 review
12 helpful votes
May 13th, 2019

I will wait for the first item to come and after planning to get more.
Do not like long delivery, may be could be improved in a future.

Thumbnail of user davellt
1 review
0 helpful votes
May 14th, 2019

The page gave clear information about the products and services that were available.
I could find some information regarding my payment and they sent me a message to verify if I still wanted to go through with the purchase. I will advise when I receive the package of the fit.

Thumbnail of user hanst26
1 review
13 helpful votes
April 12th, 2019

Ordered "Mitchel Casual Shoes" from Masorini.com. Had to wait for 3 months for delivery. The shoes were total trash when they finally came, went straight to the bin. I complained and was offered a discount voucher for 75% of the price or to send it back. Will never shop from them again.

Thumbnail of user tees23
1 review
13 helpful votes
May 20th, 2019

Receive the water today looks nothing like what was in the picture looks actually like a Charles bracelet won't fit around my wrist and my wrist aren't very large red so many negative reviews I won't waste my time trying to get my money back fair warning do not I repeat do not do business with this company

Thumbnail of user zacharyb76
1 review
0 helpful votes
May 13th, 2019

Haven't gotten my glasses yet, but the free shipping was pretty rad. Hoping that the quality is good

Thumbnail of user ujahd
1 review
13 helpful votes
May 10th, 2019

Masorini! What else can I say... it was a wonderful experience going through your site and making a purchase here. I hope to receive my order soonest.

Thumbnail of user louisb140
1 review
13 helpful votes
April 22nd, 2019

This company is a scam. Probably doesn't even exist. They will bill your debit card and send you nothing. Then it's nothing but email tag forever. They took $50 of my money and I never received anything.

Thumbnail of user nickj85
3 reviews
10 helpful votes
February 17th, 2019

I'd give a zero if I could. Looks like a scam. No way to contact them except through email. I ordered in early January and still haven't received the shoes I ordered. They have auto reply to emails that say someone will get back to you but they never do.

Thumbnail of user kent124
1 review
0 helpful votes
May 19th, 2019

Very well presented and easy to purchase without unnecessary procedure, pricing is very fair too. Will definitely shop here again

Thumbnail of user mumtaza3
1 review
2 helpful votes
January 9th, 2019

Definitely mostly fake reviews. I decided to order 1 items after seeing a Face book add of a jacket and that looked great. The jacket arrived after one month (directly from China) and had nothing to do with the picture of the add. While I had ordered an XXXL size it basically fitted like a large and most importantly the quality was very very poor. It took me about month never get the return. They said you buy another jacket we give you discount The quality is just horrible Never again Masorini.

Thumbnail of user swapnilk7
1 review
0 helpful votes
April 29th, 2019

It's already been more than 40 days since I placed my order(Order No.
#MS*******). There is no proper response from customer care team as well.
It is as if they are not at all concerned for their customers. I have
Been continuously chasing them for an update on my order but they
Continuously manage to dodge. Very bad experience.

Thumbnail of user rohitb21
1 review
0 helpful votes
May 14th, 2019

User friendly online website and very wide range of products that are stylish enough for most of the seasons. Loved browsing through various products and finally ended up purchasing a jacket. Thank you Masorini!

Thumbnail of user eugep
1 review
0 helpful votes
May 14th, 2019

Had a good experience shopping at Masorini. Quick and easy web service made it a pleasure to purchase here

Thumbnail of user andrewp359
1 review
0 helpful votes
April 18th, 2019

Advice:
1- Don't buy - it's a scam.
2- If you did to get your product you WILL have to hassle them for ages - Don't bother being polite, if they didn't want to be treated like crap they'd work for a real company.
3- The product quality is REALLY poor.
4- see point 1.

Thumbnail of user nelsonm76
1 review
10 helpful votes
May 11th, 2019

Since is the first one to do business with u I will comment after deliver my property.
So far You Good and Easy to make payment

Thumbnail of user tomt317
1 review
0 helpful votes
May 19th, 2019

Postive experience with shopping at Masorini. I hope the product, when I receive it, will prove its quality! Thank you.,

Thumbnail of user davidg1060
1 review
0 helpful votes
May 14th, 2019

I like the wide range of products on offer, the quality looks world class and the prices pretty reasonable. I will keep shopping here. As this is my first order I am looking forward to a complete cycle experience on receiving the products

Thumbnail of user mattr283
1 review
0 helpful votes
May 10th, 2019

I have been fascinated by the look of pics and looking in details. Wow. Can't wait to receive and dress my new shoes!

Thumbnail of user richardh710
1 review
0 helpful votes
May 15th, 2019

Much choice, really nice looking clothes, pricing very interesting and ordering process smooth and clear which measurements to take.

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