• Mashable

Mashable

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Overview

Mashable has a rating of 2.02 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mashable most frequently mention customer service problems. Mashable ranks 462nd among Blog sites.

  • Service
    19
  • Value
    21
  • Shipping
    20
  • Returns
    18
  • Quality
    21
Positive reviews (last 12 months): 12.5%
Positive
1
Neutral
0
Negative
7
6
See all photos
How would you rate Mashable?
Top Positive Review

“Scared after reading reviews”

Jenn B.
2/16/21

Bought a beauty product a couple weeks ago on Mashable. I have never ordered from this website before... and after the fact I had read some terrible reviews, I thought for sure I was Screwed... but I purchased the Nuderm wand with 5 glass attachments. Shipping confirmation arrived next day, Fast shipping, & no issues at all! Product came well packaged. I am loving results so far for this thing! Glad I ordered, & I would give it another go... but you never know these days!

Top Critical Review

“Never ever purchase electronics from them.”

Angry C.
12/4/23

Bought what was supposed to be a refurbished apple product. It was still signed in to the previous owners Apple ID which cannot be bypassed. Defective. Garbage and is also old and cannot do updates. Back and forth emails and complaints or credit agency. Mailed it back. It's useless. Out of way over a hundred dollars plus shipping and handling to return it. AVOID AT ALL COSTS. WILL FURTHER REPORT IT SOON TO ANOTHER AGENCY IF NOT GRANTED A FULL REFUND..

Reviews (94)

Rating

Timeframe

Other

Thumbnail of user angryc155
1 review
0 helpful votes
December 4th, 2023

Bought what was supposed to be a refurbished apple product. It was still signed in to the previous owners Apple ID which cannot be bypassed. Defective. Garbage and is also old and cannot do updates.
Back and forth emails and complaints or credit agency. Mailed it back. It's useless. Out of way over a hundred dollars plus shipping and handling to return it. AVOID AT ALL COSTS. WILL FURTHER REPORT IT SOON TO ANOTHER AGENCY IF NOT GRANTED A FULL REFUND..

Tip for consumers:
AVOID!!!!

Service
Value
Shipping
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Quality
Thumbnail of user chelc6
1 review
0 helpful votes
December 8th, 2023

Don't buy the BirdBike ebike from Mashable (or elsewhere). My ebike stopped working after less than one month of use, but a few days after the one month refund limitation. Their customer service refuses to refund the ebike and instead wants to send me parts for me to take to a shop to get fixed. I have no way to commute to work other than Uber or bus now. The BirdBike ebike is defective. I wish I had spent more on a reliable ebike from a reputable company.

Tip for consumers:
The ebike arrived pretty banged up with scratches.

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Thumbnail of user alexs2295
1 review
1 helpful vote
August 18th, 2023

Avoid buying from them at all costs. Not only did they sell me a non functioning 3 in 1 switch dock, they refused to acknowledge that they sold me a faulty product. When contacting customer support, all they did was give me the run around, claiming the product worked fine and was simply "plugged in wrong" (it is literallyimpossible to plug an hdmi cable in upside down, while usb-c doesn't need a specific orientation, even then, I tried both ways to prove it wasn't plugged in "wrong"), refusing to send me another or refund my money. Even worse, the employee intentionally misnamed me, and when called out on it and their lies, he started to actively antagonize and mock, sending an entire paragraph that was basically a faux letter to the merchant basically mocking me and calling me a liar. Overall, I cannot stress enough how much you need to avoid this site and their callously unprofessional customer service employees.

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Thumbnail of user tonyq229
2 reviews
5 helpful votes
August 19th, 2021
Verified purchase

Worst ever site to buy anything. I bought a meridian trimmer, which was supposed to arrive within 2 weeks. From the tracking, I realized my package was shipped to a whole different place. When I reached out to the customer service via email, I got a reply from them after 3 days saying, ' they are working on it '. That's it. No product, no reply. It's been a month and I don't get replies and you cant call them as well.
And my 70$ is gone forever.

Tip for consumers:
It's a Scam, don't buy.

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Value
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Thumbnail of user sl699
1 review
5 helpful votes
August 16th, 2022
Verified purchase

They offer some legit courses/subscriptions, but when you check out, they will add on some bundle that you might not even notice (since the total at the time is correct). Then, a couple weeks later, a mystery charge will appear, and you have all sorts of services you didn't want or need.

Tip for consumers:
Watch out for additional products you auto-added to your cart once you’ve checked out.

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Value
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Thumbnail of user christines1837
1 review
3 helpful votes
January 7th, 2022

I bought a set of Power Up Dumbbells from Mashable for my daughter as a Christmas gift. They arrived in a new, unopened box, but the dumbbells inside were missing a weight plate. It is clear that it was never packed in the box to begin with, as the styrofoam packaging shows only 4 plate indentations on the one side instead of 5 like all the others. I have tried to go back through both Mashable and Life Pro Fitness and both are totally worthless, two weeks later I am just getting the runaround and "we are looking into this" but no replacement yet. Life Pro says they can't provide a replacement weight and that I have to deal with Mashable on any returns or replacements. Mashable so far has done nothing to resolve this. It is very frustrating that two weeks after Christmas my daughter still does not have a useable set of weights and neither the merchant or the company that produces the product will do anything to help. I would be very wary of buying anything from this site.

Tip for consumers:
STAY AWAY FROM THIS SITE! Company does nothing to help when you receive defective goods or need to return or replace anything. I received a brand new set of adjustable weights in box with a missing plate that renders it unuseable. Have been going round and round in circles trying to get a replacement part, or a replacement set of weights or just return it for a credit. No luck so far. Company just keeps saying they are working on it for weeks at a time. DO NOT DEAL WITH THIS COMPANY!

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Thumbnail of user aj341
1 review
18 helpful votes
May 14th, 2020

I ordered a device through Mashable over a month ago. At first I got shipping information, but it soon became apparent that it was a fraud. After getting multiple responses to "hold on" when I requested a cancellation and refund, the product was shipped 5 weeks later and I've been directed to read their terms & conditions. This "store" should not be allowed to exist and anyone purchasing any item from it should consider it as losing their money to a scam!

Thumbnail of user jamesf3191
1 review
3 helpful votes
July 4th, 2022

I immediately knew there was a problem when I googled "top standup streaming" and got a list from Mashable that listed 27 woke and unfunny people such as Michelle Wolf and Jim Gaffigan while omitting Dave Chappelle. Give me a damn break. That's the funniest thing I've seen on the internet today. Obviously, their lists are propaganda, that is, they are trying to sell some ideal and aren't actually interested in any type of objective accuracy. I will never regard anything I see from them again.

Tip for consumers:
Just ignore everything from Mashable. It's not a real top list site considering that they omit things and promote things for some other reason than accuracy and objectivity.

Value
Quality
Thumbnail of user colinh270
1 review
10 helpful votes
September 9th, 2022

Tried to purchase a Microsoft Office license, it was "declined" but I was still charged. Apparently due to a influx of requests to their support (gee what a shock) it seems like there are delays on hearing back. So they basically just took my money. I have no order number, no confirmation, and certainly no product, just money taken out of my account. So until I get what I paid for, or a refund, I'm going to try and let as many people as possible know that it's possible you'll just get your money taken from this site.

Value
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Thumbnail of user coreyb409
1 review
2 helpful votes
August 19th, 2023

I bought a code for Microsoft Office professional, the code turned out to be useless, I sent multiple emails and all i got was an automated response, also there is no phone support which makes this site seem so much more sketchy.

Tip for consumers:
Please don’t buy anything from them digital or physical.

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Value
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Thumbnail of user timothyw843
1 review
4 helpful votes
September 24th, 2022
Verified purchase

I bought an Ipad that I decided to return. Per their website, I knew they would deduct shipping. They did. The shipping to me was $3.30. The return shipping via USPS was $76.51. When i inquired this is the line they gave me. "Return shipping costs are calculated based on the weight and dimensions of the product(s) being returned. This cost is automated by the system and is unable to be altered or edited. Sincerest apologies for any inconvenience or misunderstanding." Draw your own conclusion. Online ripoff?

Tip for consumers:
That the return shipping was going to be ridiculously expensive.

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Value
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Thumbnail of user lukew162
1 review
13 helpful votes
March 1st, 2021

I was recently duped into buying a "refurbished" iMac + Wireless apple mouse from Mashable.com. 15 minutes after turning the Mac on, I regretted my decision. The iMac was so old re: its software, that it was unable to download the latest software update from apple. I had to mail the iMac back to Mashable for a replacement. The replacement was able to update its software, but I'm shocked at how slow the computer runs. It's basically a giant paperweight at this point since Mashable won't give me my money back. O, and the wireless mouse won't even turn on. Total waste of money. DO NOT give money to these crooks.

Tip for consumers:
DO NOT BUY from Mashable.com

Service
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Thumbnail of user deborahl56
2 reviews
12 helpful votes
July 16th, 2021

PLEASE DO NOT make the same mistake I did. I ordered from them. 2 days after I
Received the items, I decided that they didn't work well where I had intended to use
Them. I sent them an email to start a refund. Less than a minute, I received a reply telling me that my order is past the 14 days. So they counted the day I ordered but the item was not shipped to me until a week later. So now I am stuck with 2 floor lamps that I have no use. I will NOT order anything from them again.

Tip for consumers:
Don't use this site. There is no phone support. The website to get help is not easy to navigate.

Value
Returns
Quality
Thumbnail of user jb2076
1 review
3 helpful votes
February 27th, 2022

It has been about a month since I ordered from them, and I realized I hadn't received my product yet. Went digging through my emails to find a confirmation email from them or a tracking number, and noticed I had never received one. They did charge me $35 tho, which I'm now realizing is a lost cause based off of other reviews on here. Glad it wasn't more than that, but wow what a terrible awful dirty company. How they're still able to grift like this is absolutely amazing to me. I've learned my lesson.

Tip for consumers:
Don’t waste your time or money, they literally steal from you

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Thumbnail of user ian.wangzhiyi
1 review
2 helpful votes
July 20th, 2023

It should be banned it is a $#*! hehehehehehehehehehehehehehehehehwhehehehehehehehehehehehehehehehehe

Thumbnail of user letitiar2
12 reviews
31 helpful votes
July 31st, 2022
Verified purchase

I ordered a smartwatch and the additional one year warranty. It arrived as a complete DUD. It will not charge, it will not power on. There is no customer service help enclosed with the watch or on the box. It does tell you to download the app also produced by the manufacturer. THAT'S WHERE THE NEGATIVE REVIEWS ARE. So many people with my exact problem - a DUD. Mashable's response? Follow the enclosed directions for return (THEY DON'T WORK) and I must pay return shipping. Returning shipping for a dud that won't turn on? This is a scam perpetuated by Mashable. I have filed a scam complaint with Capital One.

Tip for consumers:
Run away from this company FAST

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Value
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Thumbnail of user ivanb173
1 review
3 helpful votes
September 28th, 2021
Verified purchase

Save your money and avoid Mashable. They take your money and don't take ownership of customers' problems with purchases. I ordered a software product via a Mashable review and the installation failed. Two weeks of going back and forth with them has gotten me nowhere. Instead of refunding my purchase as I initially requested - and fixing the problem - they pawned it all off to the software developer, who keeps sending flawed installation instructions that include broken links to nonworking websites. They've replaced customer service liaisons in the middle of my ordeal, indicating that the original person I worked with quit or was fired. I've learned my lesson, and will never trust Mashable again.

Thumbnail of user carltonc83
1 review
3 helpful votes
July 21st, 2023

I bought a drone from Mashable website and what I received was totally different than what was describe and pictured.
I tried to return but set all these impossible rules in place to make it very difficult to return.
Never buying off Mashable website again!

Tip for consumers:
Very deceptive on the description as well as pictures of products they sell.
Returning is virtually impossible because of the seller sets very difficult parameters.
Never buying from this website again.

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Thumbnail of user ab906
1 review
1 helpful vote
January 12th, 2022

I purchased a drone and wanted to cancel the order... only got an email with a link to fill in... I did this several times with no confirmation. I received the product 4 weeks later and still unable to contact the company to return the item. Terrible business practices! NEVER AGAIN!

Tip for consumers:
Not to deal with this company.

Shipping
Quality
Thumbnail of user rl234
1 review
12 helpful votes
August 22nd, 2020

We ordered a product over 5 months. Never received the product. They refuse to refund money after 5 requests! Bruce continues to provide fake shipping information and they totally ignore our refund requests. We have reported this company to the Feds. They should not be allowed to solicit customers via email then take their money, never shop products and refuse to issue a refund.
They are awful and keep closing the compliant tickets.

Thumbnail of user shahbazm5
1 review
1 helpful vote
April 7th, 2023

Th e service never worked. Not any type of file, not any browser. I have disputed my purchases and I hope I can get my money back.

Tip for consumers:
Worst money I’ve ever spent- truly too good to be true

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Thumbnail of user terryw1098
1 review
3 helpful votes
March 20th, 2023

Bought MS Office. Impossible to get a download. The "create" a necessary MS account was just impossible,

Thumbnail of user johnh7932
1 review
2 helpful votes
December 9th, 2022

I found upon installing the software, it wouldn't load on my computers do to the licenses had already been used. I purchased two licenses for two computers. I emailed Mashable and we emailed back and forth at least 26 days and they refused to refund my money. I got my credit card company involved and they got my purchase price refunded within a few days.
I feel that Microsoft was not in the wrong. I feel that Mashable was selling the same product to other buyers. I can't prove it. However, Mashable received screen shots proving my point. The customer service rep. Asked for more information that I couldn't provide because I couldn't get past the installation procedure. The additional information that was needed by Mashable was "for their records". See other reviews of this type. For example, the one from Ivan B. Dated September 28,2021.
I have no confidence in purchasing from this company.

Service
Quality
Thumbnail of user mikel1681
1 review
0 helpful votes
November 14th, 2021
Verified purchase

I bought software through Mashable but did not yet redeem the license to use it. After realizing that the software would not function on my system, I tried to return it but found that this is not an option. Although Mashable has a page written about initiating returns yourself they have apparently eliminated this ability.

I contacted Mashable directly the day after the purchase and they confirmed that I had never claimed the software license. However, they were unwilling to allow me to return (although they did provide store credit). Their "return" policy is for store credit only, although the policy found online is written to sound like you can get your money back. So I have paid for a software license that I cannot use and have never even seen, and my money is locked away at Mashable. Terrible company- I never write reviews but felt the need to warn others against buying from them! Please do not make the same mistake that I did!

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Thumbnail of user kathleenf110
1 review
13 helpful votes
October 25th, 2018

Mashable completely scammed me with a "Platinum Sonic Toothbrush" that was advertised as though it were a Phillips or another popular Sonic Toothbrush. I can't believe I fell for the scam, but I did. AND there are no refunds or returns! This is a completely fraudulent shopping site. Take some time and research any product that they advertise. Unfortunately, they won't give you enough information to know exactly what you are buying, so BEWARE.

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