• Marshalls

Marshalls

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Overview

Marshalls has a rating of 3.42 stars from 195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Marshalls most frequently mention great prices, and name brand. Marshalls ranks 35th among Discount Shopping sites.

  • Service
    40
  • Value
    38
  • Shipping
    28
  • Returns
    28
  • Quality
    32
Positive reviews (last 12 months): 40%
Positive
6
Neutral
0
Negative
9
14
See all photos

What reviewers want you to know

Positive highlights

  • Marshalls has great prices on all types of merchandise.
  • I love shopping for deals and Marshalls never fails.

Critical highlights

No critical highlights yet

How would you rate Marshalls?
Top Positive Review

“Alicia helped us”

Kendal H.
1/18/24

The cashier helped out with a bad buy from the store and exchange out the product. Also helped us find the email for the return. Very helpful

Top Critical Review

“Delay's in shipping”

Susan K.
1/25/24

All of a sudden processing and shipping of online orders has come to a screeching halt. I have 2 orders that it took 5 days to acknowledge that I placed an order. Now I am receiving emails stating processing and shipping could take up to 15 BUSINESS DAYS! I would really like to know what is going on, but no one will a valid answer.

Reviews (195)

Rating

Timeframe

Other

Reviews that mention popular keywords

great prices (11) love shopping (4)
Thumbnail of user kendalh16
1 review
0 helpful votes
January 18th, 2024

The cashier helped out with a bad buy from the store and exchange out the product. Also helped us find the email for the return. Very helpful

Products used:
Shoes clothes

Service
Returns
Thumbnail of user maureens666
1 review
0 helpful votes
July 13th, 2023
Verified purchase

I was shopping in Marshall's in Ft Myers on Cleveland Ave a few days ago. I found a bunch of lovely clothes at great prices and got a lot of help finding shirts to match pants and skirts to match cute blouses with the help of a wonderful employee named Yolanda! She completed pieces I found into outfits for an upcoming trip. She even found two perfect pairs of shoes for me. I ended up with 3 complete outfits, a new purse and shorts, several shirts all under $250!
However, the best part of my trip to Marshalls believe it or not, was that I left my wallet at the register after checking out. It was there fore 45 minutes before I discovered it missing! My cashier ( whose name I never got) picked it up and kept it safely behind the counter. She told her fellow employee, beautiful Miss Yolanda, what transpired. As I was walking back to see if it could possibly be there Yolanda was calling me to tell me they had it! I was pretty sure the cash and cards would be missing.,but, EVERYTHING was in its place! God bless these wonderful hard working women! Yolanda saw me and said "Boy am I glad to see you!" And gave me a hug! I definitely will be putting Marshall's number 1 place to stop for new clothes and accessories! Not to mention great employees, clean dressing rooms and an organized full stocked store! I'm a Marshall's shopper for life! (Whoever does the hiring, does a great job!)

Service
Value
Quality
Thumbnail of user michelec879
1 review
0 helpful votes
August 16th, 2023
Verified purchase

I am so pleased with your employee Maria in your lewes,de store. She was lovely and from South America. It was nice to have such a nice lady to help me.
Also, Marshall's had the AC working and the store felt so great. Nice shopping and great prices.

Service
Value
Quality
Thumbnail of user br348
1 review
0 helpful votes
August 22nd, 2022
Verified purchase

I went shopping at the Marshalls in Simi. My cashier Wendy L. Was absolutely wonderful. She was not only extremely helpful but she had the most positive happy outgoing personality. It was so refreshing to come across someone who is not only doing a great job but actually came across as someone who liked their job.

Products used:
Personal

Service
Value
Quality
Thumbnail of user debraw1632
1 review
0 helpful votes
August 19th, 2023

I shop in your store regularly and the stock is always great. I want to say that your Halloween merchandise is fantastic this year. Large variety and I purchased many new pieces. Your staff is always helpful especially your manager Tabitha. Debbie

Tip for consumers:
Just a very happy experience each time I visit the store.

Products used:
This past visit was only Halloween.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorries47
1 review
0 helpful votes
May 21st, 2021
Verified purchase

I went today to the Marshalls in Monrovia on Huntington. I had the nicest sales gal MA. I needed a price on a few items that didn't have price tags. She updated the price and took them up to the check out counter. I also didn't wear a mask and showed them my exemption and wasn't hassled. The lady at the door and check out counter were both very helpful too. I didn't get their names. I will definitely go back.

Thumbnail of user marthar861
1 review
1 helpful vote
March 18th, 2022

Cannot tell you what a PLEASURE doing a return was to Marshalls for an outfit that didn't quite fit. Label included, swift processing— will order again and again from Marshall's! Saks off 5th not so much!

Tip for consumers:
Very dependable and honest in their dealing with customers

Products used:
Home goods, womens clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user cynyhiag
1 review
0 helpful votes
March 8th, 2022

Approximately 2 pm this afternoon at Marshall's store in Clark NJ. I became dizzy and almost past out.
The workers in the store stopped working and came to my side. A female doctor who was shopping stopped and asked questions.
Two other shoppers went to find my friend, but stayed with my friend and I talking.
A worker went and found me a lounger type chair.
The manager Dee Dee rushed over with 2 bottles of water and 2 packages of candy.
No one rushed me. They just said sit and relax.
These were women of all ethnicities... so helpful. I am so grateful. Thank everyone for their help.
Thank you Marshall's for taking good care of one of your shoppers.
Never had a chance to shop. Was too afraid the dizziness would return.

Cynthia Graham Ward
*******789.

10 Stars for this store

Thumbnail of user evelynm603
1 review
0 helpful votes
December 8th, 2022
Verified purchase

If ur lookin for a good quality and affordable stuff that u need in ur home, go and shop at marshall

Tip for consumers:
If u want ur fridge and pantry organize check out marshalls they have all those containers that really looks great and affordable

Products used:
House stuff

Service
Value
Quality
Thumbnail of user pbratziii
1 review
0 helpful votes
May 31st, 2023

While in the Reynoldsburg Ohio store (store 862) I was helped by your employee Sam who was very friendly and knowledgeable about the store. I will definitely return to the store and recommend it to friends and family.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolync590
1 review
0 helpful votes
March 25th, 2021

The Marshalls in Greensburg is great. I usually come out of there with something. People are friendly especially a lady, Irene, she always greets u in a manner u know she means it. Love her. Also I think he's a manager, Joe, always helpful. Thank you Marshals for employees like these.

Tip for consumers:
Really nothing I love this store

Products used:
Placemats and flower basket

Service
Value
Shipping
Quality
Thumbnail of user tammyw15
12 reviews
55 helpful votes
May 4th, 2022

I love buying from their site. They offer some of the best deals that you will find online and at very fair prices.

Products used:
Shirt.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nataliyap1
2 reviews
0 helpful votes
August 8th, 2021

Just love it, expedite delivery never had problems to return, a good quality, good verities, what else you need

Tip for consumers:
I hope you enjoy it as I do.

Products used:
All, dresses, shoes, bags…

Service
Value
Shipping
Returns
Quality
Thumbnail of user anonymousa1479
1 review
0 helpful votes
July 31st, 2022

Jasleen told me were the juniors section were because she is great and I am very small and need that!

Service
Thumbnail of user ruxingn
1 review
0 helpful votes
July 24th, 2021

My family wanted some items I had gotten me a colorful blanket for very cheap, a beautiful cheetah skirt, a comfy soft shorts, and some notepads for writing!

Products used:
Writing pads, clothes, and blanket

Service
Value
Thumbnail of user garye154
2 reviews
65 helpful votes
January 24th, 2020

I used to shop at Macys and other stores in the malls. Since my wife started shopping at Marshall's we get the same brands we used to find at the mall for 30-50% of the price. Yes you have to spend some times sorting through clothes to find what you want but it's well worth what we have saved in the last few years.

Thumbnail of user elleng58
6 reviews
58 helpful votes
May 17th, 2018

Love going to Marshalls. Always find something I need, want, have to have. Great prices! If I have a return with my receipt, even if it is over 30 days, They either give me my money back or store credit. Love this place!

Thumbnail of user valentinos54
4 reviews
0 helpful votes
October 18th, 2019

Buy a lot of stuff for my kids. The quality of the clothes is very good and they are not overpriced :)

Thumbnail of user liamr12
3 reviews
10 helpful votes
October 24th, 2017

I do the bulk of my clothing shopping at Marshalls. I can't afford high retail prices on things like jeans and dress shirts, and footwear. Marshalls allows me to find high quality items at a pricepoint I can afford. Also a great option for homegoods like towels and hand soap.

Thumbnail of user carltonb24
2 reviews
0 helpful votes
March 16th, 2017

Great products at discounted prices and helpful staff. There is something for everyone. Merchandise is clearly marked and labeled making it easy to shop.

Thumbnail of user diam101
5 reviews
14 helpful votes
December 10th, 2017

Love Marshalls! Just bought the comfiest slippers. They literally have the same stuff as Macys but way cheaper!

Thumbnail of user caras15
7 reviews
1 helpful vote
December 26th, 2017

This is my 1st choice in discount fashion shopping. This store has clothes, bedding, house wares, luggage- great place to shop. Great customer service & updated fashions. And let's not forget Shoes!

Thumbnail of user melveniah
2 reviews
0 helpful votes
December 11th, 2017

It's great I love the things they have they have really cool stuff bags, clothes shoes and house hold goods it one of my fav

Thumbnail of user michaelb613
2 reviews
0 helpful votes
November 30th, 2017

These banks are the best banks in the world to do business
Courteous kind knowledgeable and efficient and most of all
Fast

Thumbnail of user frankieb12
8 reviews
2 helpful votes
March 16th, 2015

I love this store, so many dresses, tops, shoes, OH MY. JUST ABOUT ANYTHING I WANT AND MORE. A lot like TJ Maxx. Could spend hours there.

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About the business

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