Marshalls

All of a sudden processing and shipping of online orders has come to a screeching halt. I have 2 orders that it took 5 days to acknowledge that I placed an order. Now I am receiving emails stating processing and shipping could take up to 15 BUSINESS DAYS! I would really like to know what is going on, but no one will a valid answer.

1) there is charges on Mailing back the return which was not stated at time of purchase/order time.
2) in-store return takes forever - staff needs to manually mark items, match return items to receipt, check each item.
3) the return amount does not go back to the original payment of PayPal which was not stated at purchase/order time.
The entire experience is so negative that I WILL NEVER order online from Marshall's anymore.

Bought four pairs of pants online. One did not fit went into store to return,had my receipt but the sales person had a hard time figuring out which pair of pants it was because I threw out the bag came in. All tags remained on the pair of pants.
Why not put the barcode on the pants on the receipt?

I went to the Marshall's in Markville Mall, thee was a staff called SADHANA she was helping my family and was checking the price for a shirt and before she even told us what had happened she took the shirt away and ripped of the price tag then had the audacity to tell me "to go to anothor both and wait I have to help other customers " after roughly 15 minutes my shirt still did not come back so I asked to cancel my transaction but she was like "no I can't cancel your transaction because we need the tag " and I was like we can't have the tag if you ripped it off. Another thing happened at the same Marshalls there was this couple that wanted help and the staff working ignored them sure she mabye did not here them but those lady's said it quite loud and the staff just walked away and from the corner of my eye I saw her roll her eyes

I never received my order from Marshall's. It was shipped through Lasership who is terrible. When I called Marshall's to report this the woman was very rude to me when I tile her Lasership has a one star rating and said they would continue to use them. I did get a refund but I won't shop with anyone that uses Lasership. The packages never arrive.

I placed two orders three days ago, and they are not shipped, and I cannot cancel them. I called customer service to cancel the orders, and they refused to cancel and said they cannot be shipped because of high demand in fulfillment centers.
Of course, these are both lies, and I will return them if I ever receive them and never deal with these crooks again.

Compre un blazer y el primer día que lo use se desvivió de la parte de atrás tenía el ticket y la etiqueta las personas que me atendieron dijeron que no podían regresarme el dinero porque la etiqueta no pertenecía a ese artículo les dije que por un error de ellos yo no iba a agarrar mi dinero por un error de ellos, me contestó que la siguiente ves me fijara que la etiqueta perteneciera al artículo que estaba comprando le contesté ese es el trabajo de ustedes, pero no va haber siguiente ves porque no vuelvo a comprar en esta tienda

Ordered many times online & in-store before with no issues. But recently I received the wrong item in the mail. Called to report it & asked for a replacement. No replacement or refund a month later. Lady on the phone asked me to send back the wrong item & place a new order which i did & had to pay for shipping... again. I'm not happy about having to pay for somebody else's mistake (I ordered dry shampoo & received regular shampoo) Product was mislabeled
I'm never ordering from this place again

What a disappointment. It's like a flea market. Stuff everywhere. WAY too much merchandise on the floor. Messy & gross. Lines is ALWAYS way too long & not b/c they're busy, it's b/c they gave no help. I used to love shopping here & came 4-5 times a week sometimes. Now I dread coming here. The WORST shopping experience.

Do NOT order anything breakable on Marshalls.com. I ordered 2 rattan mirrors & they came completely shattered & broke. A company this big with 0 packaging skills is unacceptable. There was NO protection at ALL. No bubble wrap, nothing. One of the rattan mirrors wasn't even zip tied in, which would have made no difference. I am beyond shocked that any company would allow something like this to be sent out with ZERO protection. Of course it's saturday & they don't have 24 hour customer service. I spent over $50 & I want my refund now. If they want me to ship this back it will be not safe but I will be throwing it back in the box just like they did.

Was returning a final clearance dress bought at the same location the tag was stamped as is as it was missing the brand tag. The item was inspected by cashier and a manager and I was asked? Why there was no brand tag I told them it was how I purchased it at their location, they can verify in their security camera for that time and date! If the $50 dress matches? Also the dress DID have original tag so it would give them some description of the dress? The manager told the cashier to do a file and to wave to her camera. I rarely return any of my purchases to their store. So this whole process was extremely upsetting, felt violated as a consumer because the staff do not remember that item or can not find it?

Ordered a few items at Marshals online. Great application, very fast accurate delivery. Pick a few items and was on my way to drop what is not needed at the store. I couldn't believe how terrible they system was - each item was compare manually and marked (yes by pan!) on hard copy of the order. If you wouldn't have it - it means "no receipt" (they wouldn't take just the order # from your phone) and will give you only store credit. By some miracle I had the paper, so they marked each item, then enter it into the system. They informed me that I still will get only store credit because I paid via PayPal?! My arguments that they should returned it via PayPal (not even 7 days since purchase was made) or to the credit card, which was used by PayPal and I had right there was ignored. The manager show me very small print on printed order paper that say that PayPal, ApplePay, GooglePay, etc… will get only store credit. Not that they tell you any of this when they offer you pay for your purchases with all of these services in addition to credit card. Dishonest misinformation! It was my first and last online shopping with them…

I visited the Lapeer store and picked out a few items to try on. The Women's dressing room was closed and there was a waiting line to use the men's dressing room. That was fine and I was willing to wait. There was one person ahead of me and then another customer approached after me. The clerk was passing out numbers for items to try on, however, she was not keeping any order of who was next. When I asked her about the pecking order, she laughed and said whoever was at the front of the men's line was next which in this case was the person who walked up after me. I put my clothes down and walked away after telling her she was not effectively performing her job. The person in front of me did the same. I went to pay for a few socks I had inb my hand and reported the issue to the cashier. I thought she would pass it on to a manager but oh no! She apologized and told me she hoped I would have a better day to which I replied, "my day has been fine but your clerk in the waiting area needed to be replaced." She said it was not her problem. Isn't anything that affects a business any employees' problem? I mean it's your place of employment. I have been a frequent shopper of Marshall's but I dont think that will be the case in the future.

If you are an employee at Marshall's they made a new rule.where now if you'r absent or tardy they're both considered an occurrence. Marshalls will soon have no employees because of this new set rule. Things occur at home and in ours life's. To where sometimes employees aren't able to make it to work.after 12 occurrences like I said. It could be 6 absences and 6 tardys and you will get fired.i personally think that this new rule is to strict.this place doesn't want to work with there employees at all.Marshalls is out to fire employees.This is a stupid new rule Marshalls applied to their company. I know some managers at the Marshalls in Harlingen Texas ******* some of them are always late and I don't see them getting verbal, counseling, write-up or fired.this ain't fair at all to the employees. Marshalls needs to calm down with this new rule it's out of hand.

I finally stepped up to give my review for Marshalls Dept store online ordering. First I would like to say I love Marshalls but I gave them 1 *Star here tonight as this review is long overdue. If your a Marshall's customer stick to shopping in store and not online ordering. All I wanna no is why you would make your customers wait well over two weeks for an item to be shipped out to them. It is three weeks before they get my item I purchased. Then when I receive it it's usually smashed and I have to make a trip to the store because I don't wanna wait 6 weeks to get my money back. This is a huge issue and it's gotten worse since you switched companies from fedex and ups to LS. I'll show up at my door with smashed items all the time and I did contact Marshalls several times nobody has offered to look into it at all, they don't even care. They just keep using the same shipping carrier called LS, which you cannot contact them if there's a problem with your order there is nobody to contact. Sometimes this company lets your items sit in their warehouse for 2 to 3 weeks before they even deliver it and that's after Marshall's took two weeks processing it. I'm upset and I'm taking my business elseware. I'm done!

I ordered pottery bakeware from France that they shipped 4 TIMES, always received smashed to smithereens. Never packed properly, no FRAGILE stickers on box. Then you have to text 6 photos to prove it. Then wait weeks for a refund. And you have to hold onto the broken merchandise to see if FEDX wants it back. The warehouse is incompetent, and Customer Service says they have no connection to the warehouse. STAY AWAY for Marshalls.com and buy in-store.

Marshalls is a bad place to work for. The managers Donna, Roy and Billyanna at the Kinnelon store are not equal opportunity friendly. They will belittle you and make you feel stupid. They expect you to pick up the training in a day and you need more than a day for that. No one is willing to take the time out of their "busy schedule" to do they're jobs! They favor the people that get it and gravitate towards those individuals.

I ordered 2 bottles of nail polish from the marshalls website. I received an email and refund saying the color was out of stock, even though the website said there was one bottle available. I moved on with my day because I was refunded until I noticed that I was charged again for both bottles. Marshall's sent me one bottle of nail polish with the bag labeled the correct color, and the actual nail polish a totally different color. I emailed them for a refund to which they replied that it takes 3-4 days for a refund (it's been 4 days now) and that if I'd like a full refund, I have to go out of my way to send back the random color they sent me. This all could've been avoided by just leaving the refund as is, and not RECHARGING me 8 dollars for 2 items and sending me a random color to shut me up. This website is trash, just like their stores. If something is out of stock, cancel it. If you want to offer another color, let the buyer know and don't charge them for a random product they never asked for. I have 3 kids and a full time job. This leaves me zero time to go to the post office, pay for packaging to send back something I never chose and got charged twice for. The first time they issued the refund, it was back in my account the same day. I'm now on day 4 awaiting my money back.

I went to Marshalls in franklin got what I needed and went to cash out i paid for 9 items and left the store. When i finally got home I realized I was missing my haircare products. Kenra shampoo my spray mouse and conditioner. I figured it was all in one bag. I called the store and the politely say sorry we dont have them. This is 50.00 of products. You havea camera where did they go. You either put it back on the shelf, or someonegot 50.00 woth of products for free. So not happy, i will pay extra attention when i shop there. Not sure I will shop here again.

Unless your in store I would skip Marshall's shopping all together... absolutely nothing except gift set of coffee cups were correct

Marshalls East Main Street Spartanburg South Carolina these these boots are $34.99 and just because they didn't have my size, I decide to order then got to pay an extra $13.13 this is ridiculous I won't be doing no more ordering from this app or Marshalls

The reason this company is losing customers it's being boycotted on social media this company is requiring it's employees to be jabbed or masked which is against hippa law and unconstitutional. So all you patriots out there stand firm and let's continue our fight for freedom boycott this company

Ordered a pickup of the web as per the photograph and description and paid. Only to be told the item does not come with what has been advertised, they made a mistake. It is the kind of thing that puts you off online shopping