• Marriott

Marriott

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Overview

Marriott has a rating of 1.86 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Marriott most frequently mention customer service, front desk, and fairfield inn problems. Marriott ranks 390th among Hotels sites.

  • Service
    33
  • Value
    33
  • Quality
    30
Positive reviews (last 12 months): 13.6%
Positive
3
Neutral
1
Negative
18
14
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Horrible customer service rep who definitely should not even be taking calls.
How would you rate Marriott?
Top Positive Review

“No better service can be found”

Deepesh S.
12/30/23

Any time I travel somewhere, I seek Marriott hotels because I'm so used to staying overnight in their apartments. The level of services is beyond the sky, they always cater to the needs of visitors and do everything to please them. I suppose that is the direct of evidence of how the service influences the brand awareness and creates trust from clients. I can't even count how many times I stayed in their hotels, but I don't care, the main - I have a joyful time.

Top Critical Review

“Beware of Marrott Bonvoy advertised Titanium Benefits”

K K.
1/28/24

Please beware. Marriott is dishonest about the benefits for titanium members. They have discriminatory practices when it comes to annual choice benefits. Make sure you record every transaction. Their customer service staff are totally incompetent and don't understand basic English. Buyer beware!

Reviews (103)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (22)
Thumbnail of user deepeshs1
6 reviews
0 helpful votes
December 30th, 2023

Any time I travel somewhere, I seek Marriott hotels because I'm so used to staying overnight in their apartments.
The level of services is beyond the sky, they always cater to the needs of visitors and do everything to please them. I suppose that is the direct of evidence of how the service influences the brand awareness and creates trust from clients.
I can't even count how many times I stayed in their hotels, but I don't care, the main - I have a joyful time.

Thumbnail of user lissetteb22
1 review
0 helpful votes
July 10th, 2023

This was our third time here and the truth is there are no complaints, the staff, from the manager, Mr. Argimiro Peña, an excellent person and extremely kind Marcos Herrera, our angel, is always attentive to our needs, even though we didn't even have any. Thank you Valentina so sweet, Ginette and Santos we will miss your food, continue like this always excellent hygiene, quality. Thank you

Service
Value
Quality
Thumbnail of user nancyd1822
2 reviews
0 helpful votes
August 3rd, 2022
Verified purchase

This was a first stay at the Erie Bay Side, my husband and I will be back. Service was great, rooms were clean and well appointed. We stayed on the 8th floor, club floor, with spectacular view of the bay, afternoon snacks and a great continental breakfast daily.
The outside bay walk and seating was very enjoyable. Staff was friendly and very helpful.

Service
Value
Thumbnail of user katieq38
1 review
0 helpful votes
May 23rd, 2023

Great product and exceptional service! The inflatable was delivered early and set up quickly. Bouncin Bins is always so accommodating and helpful!

Thumbnail of user meredithw48
6 reviews
5 helpful votes
August 19th, 2021

This is about Springhill Suites at New Smyrna Beach Florida. It is exceptional at every way. Patsy the piano player is the most wonderful person I have met in 230 days per year traveling. Clean, great breakfast, professional and courteous employees. Stay her

Service
Value
Thumbnail of user corit39
1 review
0 helpful votes
April 2nd, 2021

Great place to stay. Not too expensive. Clean excellent staff, especially Danny. Went above and beyond to help us when our car broke down on road trip. Restaurants around and great over experience

Thumbnail of user kathleenc61
4 reviews
4 helpful votes
January 10th, 2017

Definitely one of the best; value for money. Have been using them for years and it gets better. They have very good management

Thumbnail of user tabathae3
10 reviews
34 helpful votes
March 6th, 2017

The Marriott has beautiful hotels/rooms no matter which state you are in. They are a little pricey, but you definitely get what you pay for! The staff is always very nice and helpful. The rooms are big, cozy, and clean. I have never had a bad experience staying at a Marriott.

Thumbnail of user ljg1
20 reviews
26 helpful votes
June 25th, 2016

Booking online is easy for everything, cancelling, checking in so when you get to hotel not much to do but get your key. Some hotels offer keyless entry with phone technology. All history saved on account online and customer service good if you have a problem. Website has extensive detail on properties

Thumbnail of user hildal8
2 reviews
0 helpful votes
March 12th, 2017

This is a Fantastic Hotel. The workers are very knowledge and respectful. They are very help. They are name kindness.

Thumbnail of user ginab60
5 reviews
6 helpful votes
December 13th, 2016

Love Marriott rewards!

Thumbnail of user daniels125
2 reviews
1 helpful vote
March 6th, 2015

Never been let down by the Marriott brand over years of travel. Recently visited the Marriott Biscayne Bay and really pleased with the service and standard of rooms. Always my first choice.

Thumbnail of user bojanaz
5 reviews
4 helpful votes
Thumbnail of user jeanninef
1 review
0 helpful votes
February 20th, 2016

I booked a room at theRenaissance Chicago O'hare Suite Hotel. I needed to cancel so I called the hotel 30 hours before check in. I was told I had to cancel on line, so I did. I received a confirmation # for my cancellation. Four days later my card was charged. I figured I would wait three days because it was a mistake. Three days later I called the hotel and Louis was very nonchalant about the situation, told me the room was cancelled. I provided him with the cancellation number, and he then replied I would have to wait until Monday to talk to someone. I asked for a manager, and he replied "There's no manager here." Never again!

Thumbnail of user jenniferr37
4 reviews
5 helpful votes
June 18th, 2013

Stayed at the Marriott Frenchman's Cove, a time-share condo. The room was clean and gorgeous, and the people were amazing. We didn't spend too much on the property because we were always exploring, but it was so wonderful coming back to our room after a long day of sun and frozen drinks.
My husband and I would definitely stay here again!

Thumbnail of user stephanieb45
3 reviews
4 helpful votes
February 13th, 2015

The Marriott reservation site is easy to use. I like the option of using either points OR money to make reservations.

Thumbnail of user charmainek
2 reviews
2 helpful votes
November 10th, 2014

For a great getaway vacation, you must come to the island of St. Thomas and stay at the Marriott Frenchman's Cove. Their rooms are fully equipped: kitchen with all appliances, washer/dryer and abundant towels. Plus the view will "drive you crazy" it's so beautiful.
The staff is attentive and the food is so good. They have a buffet every Monday with so much food you will wobble back to the pool or your room!
We have made great friends there as well. Rominia, a staff member, was very attentive and answered any and all questions. Their whole staff was a pleasure to work with.
The waitresses and other workers were friendly and so much fun to talk to. The other guests were easy to meet and chat with (the best place for that is in the pool with a drink in your hand! We rarely missed their daily Happy Hour at the pool bar.
You will not regret going there!

Thumbnail of user sues50
11 reviews
27 helpful votes
February 1st, 2015

A place where your expectations are always met. Really nice hotel. Always has been!

Thumbnail of user leonardoo5
5 reviews
3 helpful votes
September 12th, 2015

Really outstanding Hotel... Its one of my personal favorite hotels and i would suggest it to everyone.

Thumbnail of user garyh132
51 reviews
53 helpful votes
July 5th, 2016

Very good web site and very good hotel's

Thumbnail of user erics96
3 reviews
7 helpful votes
July 11th, 2015

Always great service and consistent accommodations.

Thumbnail of user stevenj44
4 reviews
6 helpful votes
January 21st, 2016

You can always know what to expect with Marriott! And that's why I love it!

Thumbnail of user fabioi2
4 reviews
1 helpful vote
February 27th, 2016

Such an Elite

Thumbnail of user barbaras138
6 reviews
0 helpful votes
July 18th, 2016

My son's out of town wedding guests all accommodated, even when we had to add more rooms.

Thumbnail of user patriciab152
5 reviews
5 helpful votes
November 16th, 2016

And no smoking. Great!

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