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Martha & Marley Spoon has a rating of 1.47 stars from 155 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Martha & Marley Spoon most frequently mention customer service, blue apron, and credit card problems. Martha & Marley Spoon ranks 109th among Meal Delivery sites.
No positive highlights yet
We have tried pretty much all of the meal kits out there, but Marley Spoon has the best recipes and the largest menu to choose from every week. The meals do require some cooking skills as the timing is sometimes off, so you have to play it by ear. There a lot of reviews about missing boxes, which has happened in the past for us too. They use UDS which sucks, but they have always reimbursed us for the missing boxes and the customer service was beyond helpful. There hasn't been a meal that we haven't loved, and we are pretty picky. Give it a chance!
When I complained that I received steaks that were inedible, so full of gristle that couldn't even cut with a knife, I got a hilarious response from customer service after asked for refund of that whole meal rather than just the $8 they said they would credit. " Thanks for your reply. I'm afraid we don't usually compensate for the expectation of the product. For this reason, we are not able to provide more compensation. I apologize for the inconvenience caused."
We looked at other food services, and most of the recipes weren't appealing. We're very happy with the food and recipes. We did call and complain about a ground pork substitute that also leaked (was supposed to be shredded pork, (but there was a supply problem) and got a rep on the line right away who credited us for the meal. Also we didn't like the dried oregano that they sent which had no aroma (we have never seen this with out other meals). Other than these hiccups, great food, recipes, generous servings, and great customer service. Maybe they have addressed the concerns that others have posted.
Tip for consumers:
The food is delicious, great ideas such as using 1 oz of cream cheese + 1/3 cup of water to make a cream sauce, some work is involved, worth it!
All of our meals have been high quality and delicious. The recipe cards are beautiful and easy to follow. We have enjoyed every single meal we have received. I'm cooking food that I normally wouldn't make on my own. We are eating at home more now because of these ready to make dinners. The delivery service is reasonably priced, offers high-quality ingredients and quick and easy to make. I look forward to the delicious meals every week.
Martha Stewart like is the only way I can accurately describe the meals that are sent through Marley spoon haha. I tried them for several weeks mainly because I had coupons, and honestly that's the only time I try these food service companies. The ingredients were very fresh and the packaging was fantastic, the directions for the meals I chose that particular amount of time or a little more on the complex side because I'm not a novice cook. But as is with anything that Martha does the instructions were clear and the presentation was fantastic.
The quality of Martha and Marley spoon is very good. A few days ago I wanted some marth and Mali spoons and in due time I got my ordered things. Their service was very good and service holder of this site was friendly to us.
Each and every box is an opportunity to try something new, fresh, and fast. I have learned how to make a schnitzel, my own healthy salad dressing, and it has been fun, too. I love the food choices, the freedom to order, and the fast recipes. I've been trying to teach myself to eat healthier. It has been nice to have food with real flavor that is not smothered in cheese, gravy, or creamy salad dressing. The little surprise gifts are great too. My girlfriend has been loving that I've actually been the one cooking lately.
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