Marks & Spencer

At 13 50 yesterday i purchased underwear i was impressed by the lady who servrd me she was friendly /helpful loved her attitude i dont know her name i spent 112.50 she chatted to me whilst dealing with my purchase i came away feeling so happy wish i could find a name on the receipt it was more than a purchase/seller

I absolutely love M&S.
With vast selections from gifts to clothing to high quality foods they are fantastic.
I have shopped with them over many years and have yet to find something to complain about. Ordering is simple, items are high quality, delivery is fast and returns are easy to arrange if required.

Order 2 items online for next day delivery. One item was delayed and I had a refund for the delivery without requesting it. Plus an apolog.

Great customer and delivery service.

40 years useing marks in Romford and elsewhere found caring people and quality on line delivery's with good food and staff

Hours days weeks buying crap on the internet. Then when I've totally given up I walk into M&S and find the best quality clothing. Still the best clothes in the UK

Turned up to collect an already problematic order gone a little wrong (which was kindly compensated without reservation), to find myself presented with a double of my very expensive order, unbeknown to the staff which was very clearly an opportunity for the goods to be taken away without anyone being the wiser...
Given my honest nature I informed the lovely Redda@ Muswell Hill and was very courteously looked after and matter dealt with effortlessly in what could have been a worse fiasco than it already was, Redda always ensuring I was assured my customer and honesty in not walking away was greatly appreciated and my being a loyal customer being truly valued...
Not an easy job being on the receiving end when things go wrong and the way the matter was dealt with (taking 40 minutes after numerous calls to HQ and double checking everything), Redda proved herself worthy of measurable praise in dealing with the situation and ensuring my welfare and wellbeing (I have disability restrictions to contend with) was also taken care of at all times.
Credit should be given we're its due, usually customers are sent away to follow up complaints online when this happens, however the time care and attention was truly appreciated and commendable

Would like to give a 10/10 rating to the store managers at Marks and Spencer ambience mall gurgaon. Special thanks to Mr Asad and Mr Rajinder (store managers) for cooperating with us in the best possible way. Truly appreciate. Thank you. Anuradhika

In Leeds store yesterday Vonetta helped me choose new tops. She was brilliant -
Really helpful and supportive. I shall definitely ask for her in future.
Many thanks.

Very good product selection. Say what you want, but I like this shop a lot. Because they always have fresh produce and products. Nothings cracked or damaged. So thats why I
Like it.

I visited the M&S website to order chocolates for a friend as a gift, the website interface was so nice and clean, very easy to use too... I was majorly intrigued by the option of being able to hide the price on my item(because it was meant to be a gift), adding a message to the order and being able to select the exact delivery date I wanted... maybe some other websites have this but I hardly even see them... Overall... it was awesome

Placed 2nd order yesterday received conformation order shipped this morning express shipping AUD$5 or free shipping if order over $55, last order arrived within 5 days.
Service great.
Up date on order it arrived today that's 4days from order to delivery in Australia.
Clothes are shown in picture and fit well really, very impressed.
I will be ordering a lot more from M&S.

One of my favorite online stores. Very nice customer support. I buy here already more than 2 years. Sufficiently large selection of goods for all family members. The quality of most things, too, is excellent.

I bought 5 pairs of ladies trousers. They were all fit well, we're well put together and of quality fabric. They are all exactly as pictured. The buying process was very easy, delivery from UK to Australia was within the estimated time and delivery was also free because my order exceeded £30. Only negative is that there isn't a currency converter at checkout, but this isn't a deal breaker for me.

You get exactly what you pay for; very high quality clothing and a nice site to boot.

I find this to be the best online shopping experience on the web. Every year I order all my business clothes, and some casual as well, from this department store. The sizes are standardised, which mean that once you know your measurements, every item in their shop fits in the same way. Also, the quality is excellent and the prices very cheap as compared to Australia (Recently I bought a pair of woollen trousers, made in England, for about $40 - the same item in Australia is $300 at Myer or David Jones [similar quality department stores]).

Shipping is free to Australia if you order over a certain price, and the best part about this service is if you need something quickly it gets here within the week. All items are packed beautifully, even including wooden hangers and suit bags for some items.

Their website is great, because it not only shows multiple views of the clothes, but also there is a video of a model wearing them, which means you get to have an idea about how the fabric moves when you walk (important when purchasing skirts, for example, and also you can see the fit of the trousers).

In addition, the quality is so good the clothes last 'years', and because they are mostly classic styles it is appropriate to continue to wear them [e.g. I find it good to have a new 'look' each year, but after 3 years of not wearing a set of clothes, then you can bring them back and people have forgotten!]