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Marks & Spencer has a rating of 1.97 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Marks & Spencer most frequently mention customer service, gift card, and return policy problems. Marks & Spencer ranks 335th among General Apparel sites.
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At 13 50 yesterday i purchased underwear i was impressed by the lady who servrd me she was friendly /helpful loved her attitude i dont know her name i spent 112.50 she chatted to me whilst dealing with my purchase i came away feeling so happy wish i could find a name on the receipt it was more than a purchase/seller
No return policy?! How is this allowed? The answer at the till it was that it states on the receipt?! The receipt you receive after you have purchased the item! What a scam! So disappointing it comes from such a renown big brand! Not to mention the lack of custoner service from store manager! You should be ashamed for the service you provide@M&S
Today bought some new clothes in the Ayr store at15.35 today Tricia the assistant was extremely helpful as I had vouchers and point coupons to use and she helped me with these. I was pleasantly impressed with the new range of "summer" clothes. Long may this store grace Ayr High Street.
I appreciate the easy to use website and that things arrive quickly, too.
I've used them several times.
One Christmas, I had to top up my shopping with some last minute gifts... they had indicated an order deadline to ensure delivery before Christmas and true to their estimation, everything came in time.
The only reason I've given 4 stars is because one of the 6 items from my last order does not correspond to their size chart in the slightest. I've yet to contact them to sort out but I'm sure they'll handle it well.
I don't like going to Marks on the high street. Too many old women doddering around the store, clogging up the aisles. So, I shop online. Always find my size and happy with the quality -I'm not a prolific shopper here - just the essentials, bras pants and comfy bed wear.
Like I say, this company has a serious high street image though. The food is way too expensive to justify and clothing has a feint whiff of lavender and mothballs about the place.
Whenever I go out to buy some clothes, Marks & Spencer is always on my list. I've even bought clothes for my kids from there.
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Explore the official M&S website. Shop womenswear & lingerie to menswear, beauty, kids, food, wine, flowers & gifts. Buy now for delivery or M&S collection
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