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Marks & Spencer has a rating of 1.97 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Marks & Spencer most frequently mention customer service, gift card, and return policy problems. Marks & Spencer ranks 394th among General Apparel sites.
No positive highlights yet
At 13 50 yesterday i purchased underwear i was impressed by the lady who servrd me she was friendly /helpful loved her attitude i dont know her name i spent 112.50 she chatted to me whilst dealing with my purchase i came away feeling so happy wish i could find a name on the receipt it was more than a purchase/seller
No return policy?! How is this allowed? The answer at the till it was that it states on the receipt?! The receipt you receive after you have purchased the item! What a scam! So disappointing it comes from such a renown big brand! Not to mention the lack of custoner service from store manager! You should be ashamed for the service you provide@M&S
Cannot understand why The Christmas Feast Hamper Product code::******* can be delivered to Edinburgh but not to Glasgow or the Isle of Man
To add to my frustration they did agree to deliver. The M&S Deluxe Collection Hamper
Product code: *******. To Glasgow and Isle of Man
Where is the Logic in delivering the The M&S Deluxe Collection Hamper
Product code: ******* to these locations but not the The Christmas Feast Hamper Product code::*******
Products used:
1 Christmas Hampert and 3 ordinary hampers
Bought today. Frequently advertised as sweet and juicy. Strawberries bought today are bitter.
Very disappointing.
Products used:
Added sugar and left overnight in the fridge.
Going to do a shop at Marks and spencers, I am very disappointed to find the dates on most fresh food including the bakery dept are short lived usually to be eaten within 2 days. I like to shop midweek for the weekend but unfortunately I am mostly not able to do this. I have completed this with most other supermarkets. This is very disappointing.
Tip for consumers:
Watch the sel by date
Products used:
Salads etc
The staff is not trained correctly to accept the gender differences in there customers! OR they have uneducated HOMOPHOBIC employees that there willing to keep!
Very disappointed after all the hype overpriced at £20 and very dry and quite claggy no moisture at all and the sauce and cream were very average and done nothing to enhance the pudding wish we had stuck to trifle
If you like black or dark blue clothes dont get them from M&S. Within a couple of washes (cold wash) they will be grey and a sort of purply colour. Paper thin material too. Their quality has really gone downhill.
M&S an institution or in an institution!
Marks and Spencers was once called an institution but now more of in an institution, a true shame that they seem so lost.
On a recent internet expedition into the depths of Marks and Spencers I ordered some hi-ball glasses. These glasses cost £7.50 for four. At a later visit to Asda I came across the exact same glasses for £2.40 for four, you should have shopped around I hear you say. How very true. My point is though, if they continually overcharge customers on their wares, in the end the customer goes elsewhere.
Following on with the same hi-ball glasses, Marks and Spencers asked me to review them. I pressed the link supplied and hey presto, a nearly blank web page stating that "this site is not supported". See what I mean! If they can't link web pages what can they do.
Just a few days ago I had another poor experience with M&S. I wanted to buy a gift card for someone; what card shall I get, I thought! I know (a spark of genius) an M&S one (bad mistake). Chose the card and value, went to the online checkout, got ready to pay; hang on a minute! Delivery charge! Yes they wanted £3.50 to deliver a gift card. I tell you, M&S have definitely lost the proverbial plot, no wonder their market share is going down. COME ON MARKS AND SPENCERS, THINK ABOUT WHAT AND HOW YOU SELL YOUR PRODUCTS ONLINE!
I really hope they can get there corporate act together, for look whats coming... NEXT.
Tip for consumers:
Always check the product against other websites. Don't expect it to be of better quality because it is dearer, as it may well be the same with just an inflated price tag. Look out for delivery charges.
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Explore the official M&S website. Shop womenswear & lingerie to menswear, beauty, kids, food, wine, flowers & gifts. Buy now for delivery or M&S collection
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