Marks & Spencer

We bought a Hastings Dressing table and stool from M&S. A few weeks later the stool collapsed under the weight of my 9st 7lb wife.
M&S asked for photographs following which their "experts" Castellan decided their was no defect!
The sad thing was the underhand way they communicated their decision. They sent it from a no reply email address.
I have now resorted to legal proceedings. They are selling shoddy, unsafe furniture at premium prices.

Accused of stealing meat. Although nothing found in my bags was asked to come upstairs. Where in a middle of shopping floor was searched again by two men now. Nothing found and after showing where exactly I've put the meat back no apology or sorry for misunderstanding. HAIDER-disgusting horrible person. Shouldn't work there.

Pictures says it all. Please see below on food purchased day before i attempted to cook! Staff at Hastings ~East Sussex Branch were rude arrogant and refused basic apology and refund! Please look at rice! Food not fit for consumption also had tipped some of the Rice into food pot before i noticed it was green, therefore ruined my whole dinner!

Will never shop in M&S again! Complaint department also not helpful!

What a total waste of time
What a total waste of time, four orders, all four for a given date that I paid for, and none arrived on time. The latest, my wife's Christmas present for 9 items, and only one arrived. You should be ashamed! Order **************821

Awful experience today. Strood branch. Accused of not paying for my sandwich in front of everyone and escorted to the side by the security guard until till was checked. And then apparently staff girl "India"? Indigo? Her name said I stole a tiramisu?. No apology after, made me feel violated, embarrassed like I was a criminal. Funny I seemed to be the only coloured guy in the store that day., total racist, unprofessional, abusive staff. How can they get away with doing this to people

Ordered 2 coats that were only available online as i could not decide between them but thought I'd just return the one i like less. This was back in September started the return on 27th sept, returned the coat a couple days after at the post office, m&s received it and advised my refund was issued on 28th sept. Guess what, today is 15/11 and I'm still waiting. I called numerous times to be told to wait a few more days, that they re-issued it but still nothing. Called again today and i have been ok hold for an hour after someone telling me finance said refund was issued on 28/9 and she can't really do anything more. The fact i still don't have it does not seem relevant. I checked with my bank as well and they confirmed they have not seen such a payment trying to hit my account. They are not sending proof of payment i cannot speak to anyone else and to be honest, I don't think I they actually care given the reviews below. I have made the payment from my credit card so I will try to get it back via my bank, hopefully. I asked them to raise a formal company and to investigate what happened with this so we will see what happens next however I don't have very high expectations…

Marks and Spencer stolen 95.50 pounds from me. I contacted the customer service team, sent the emails with evidence that I was cheated however they just ignored all my emails and calls. It seems like this is a new way of making money for Marks and Spencer. This is to think twice before purchasing anything from them online. You will be cheated. Customer service will ignore all your emails and calls.
Since 24 of March I am emailing, calling however everything is ignored. The proof of all above mentioned is available. I am attaching the receipt below.

If I could give 0 I would.
I order school uniforms for our kids late August but the parcel never arrived. Worst, we got an email saying the parcel has well been received and when we complain to M&S they confirm the same information and showing the proof of parcel reception with a completely random signature on it (we can't have any idea for which name at all the signature stands for). And they ask me for the 5th time to well checked with my neighbors and in the garden which I confirm each time but they still keep saying the same.

Not to mention they ask me to send a same declaration (that I didn't receive the parcel) again and again as if there is no coordination.

I have been a loyal customer of M&S for all our kids uniforms for so long but this time is a goodbye.

The clothes' quality is also clearly in decline. Since we buy every year we can clearly observe the changes.

We have much better experience with Zara. Better style, better delivery. Go for Zara.

My aunt got a gift of flowers forget 90birthday and thy are all dead it was upsetting seeing her fave

After a six week wait for two Hastings bedside cabinets they arrived badly damaged. The reorder took 7 weeks. Those arrived scratched and badly painted. I was offered a meagre compensation which M&S have never sent me despite my many emails.

I popped in at Marks and Spencer 2 weeks ago to do my shopping i bought some clothes and meat i paid for everything and as i was walking out the door the alarm went off as if i have stolen the security stopped me and opened my bags can you please take off the security on the package of the meat the security told me that he was sorry that's not good enough i pay for my shopping

Don't shop at Marks and Spencers stop are rude. And the staff are over priced such a#s £25 for a family sized lasagne. I'm surprised they are in business. Absolutely disgusting

Order **************955
I keep tracking on M&S and there is no change in info. After a month the tracking still says the same "ORDER DELAYED". It is proving impossible to contact Marks about this order. They are simply ignoring my messages.

This is my original review on M&S website regarding my order for an afternoon tea letterbox gift. M&S emailed me asking me to amend my review. That they did not publish my review says more than I ever could about their service and lack thereof.
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'Delivery delays - read 1* reviews before ordering

Poor service from M&S. Guaranteed delivery on Friday, ordered six days earlier to ensure this, email Friday morning confirming delivery that day. Email received late on Friday apologising for delay, confirmation of delivery on Saturday. Tracking online never updated so useless.

Contacted customer service on Friday to enquire further. Promised delivery on Saturday. I asked for refund, was told not possible. I explained as it was food items, and was not being delivered when agreed, it was unacceptable and that I would like it cancelled. Customer service advisor ended the call without response.

No delivery on Saturday. Still no tracking details online. Telephoned customer services on Sunday, advised delivery would be Monday.

At this point all confidence in M&S was lost. Advisor agreed to cancel and refund my order.

If this had been done on Friday when I first asked, I would have had time to rearrange a different gift for Saturday delivery. As it is, an elderly couple have not received a celebration surprise as arranged.

I wish I had read the other reviews before ordering. I expected better service from M&S. As the couriers continually fail to deliver on time this needs to be addressed by M&S.'

Basically I found a foreign object in my beef bolognese... I've sent photos and lots of emails... Still not resolved... Rubbish customer service. If this isn't resolved I will download the photos! On Facebook... This complaint was almost 2 months ago...
I'm sick of automated message please sort this...
Mrs Chapman

Bought 2 yellow. Stickered items and was not told by assistant that there was no refund or exchange. She was having difficulty with the whole transaction for some reason. M&S response " policy stated on receipt". But the purchase had been made when you are given the receipt, so it's too late then. Really appalling customer service from M&S

As you are now doing so well and posting that profits are up...isn't it about time you considered the customer! START SUPPLYING BIODEGRADABLE OR PAPER BAGS!

You must have seen the hundreds of complaints about service. Long long time ago it was amazing... tissue and items were packed for you. Now they are nearly thrown at you - even after spending hundreds of pounds - and you have to carry them off. ALL good shops now packing with paper or biodegradable bags.

COME ON M & S MAKE AN EFFORT...

Ordered ladies trench coat and ladies top by their recommended sizing. They came in one package. Both items were too large and wanted to return. Their return policy is to deduct $22.50 for each item returned. Absolutely misleading when they advertise no hassle return policy. Never buy on-line from Marks & Spencer. It's a total costly mistake!

Flowers delivered a day late (what's the point in picking a date if its going to be late!) The flowers weren't what I ordered... pink roses turned into white roses.
They won't let you leave a review that has anything to to with 'fulfilment or delivery' when that is surely the main points about a delivery. I ordered a product for delivery and the product was wrong and the delivery was wrong so how can I give feedback that doesn't mention these important issues.

First the music is terrible (Violin) playing all the time. The music DOES NOT go with movie in anyway. B & C rated on that for sure, I had to fast forward in the beginning. Honestly thru it all, I have not seen who wrote this nonsense. They applied terrible music, with terrible writing to terrible acting. This honestly disgraced Princess Diane then helped. Not amused... This is NOTHING of Respect nor HISTORY of the ROYALS‍

"Basically my clothing goods (about £50.00) never turned up. They were sent to my old address which is now a holiday home in Devon. I spoke to an M&S tel operative who solved the problem and said she would re direct them and I think she rectified my address - great!. I am now told that there is no record of my conversation and that I should pick up the goods myself - a five hour journey. I was told the my initial order was made via my M&S App, I do not have one. I was told that I 'selected' my old address of three years ago. I'm confused.
I expect the delivery hand of EVRI is also in the mix here. So, down the rabbit hole with Alice and my imaginary app, my imaginary conversation and now my imaginary thermal clothing.

M&S cannot be bothered to pick up returns then don't bother information customers how else to do a return. No apology given, no explanation, no compensation. Just rude staff and no offer of alternatives. Won't be using M&S again

I had 14days to accept my new sofa, the seat pads are very uncomfortable so after a out of town trip to test other options the customer service desk in store couldn't help so gave me a contact number who passed me to another contact number by the time I finally got through 3 days later they said my return period had ran out by 2 days! So now I couldn't return them! Rather abrupt, scripted conversation and very unhelpfully and not my fault they didn't have enough staff answering the phone to avoid waits of over 30 minds at a time.