• MapQuest

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Overview

MapQuest has a rating of 1.6 stars from 216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MapQuest most frequently mention new version, pop ups, and long time problems. MapQuest ranks 67th among Maps sites.

  • Service
    18
  • Value
    14
  • Shipping
    8
  • Returns
    7
  • Quality
    18
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • And here I actually thought it would be better than Google Maps!
  • It's horrible now--can't even see directions on the map.
How would you rate MapQuest?
Top Positive Review

“These are the most helpful and courteous team”

Cindy C.
8/9/23

I enjoy telling others experience with local establishments ad where not to go, as well as "highly" recommended!

Top Critical Review

“Undermining our Business”

Chris S.
12/2/23

Posting rouge info, unknown photos, incorrect map locations, showing duplicate locations that do not exist. Its intentionally executed to blackmail us in to paying services to fix their false issues they ilegally created - to collect money. I guess we can all do these type of business practices now, its all good in USA

Reviews (216)

Rating

Timeframe

Other

Reviews that mention popular keywords

google maps (14) directions (52) point b (3)
Thumbnail of user johnm10459
1 review
1 helpful vote
August 25th, 2022

I have used mapquest for many years, inspiring disbelief and snide jokes from my children about being a Luddite. Well, the dang site is now almost impossible to use. You type in a good address and it is clueless. So, after three attempts just now to get directions to a site near my home here - using the correct street addresses - in San Antonio, I give up. You guys are losers. JXM

Thumbnail of user toml534
1 review
5 helpful votes
July 5th, 2020

I used to rely on mapquest a lot for planning travel. But now, the ad pop-ups are so distracting and annoying I'm likely going to delete it. It's also far less user friendly than it used to be. Very disappointing. Sold out to advertisers.

Thumbnail of user laurap824
1 review
0 helpful votes
September 4th, 2021

Mapquest used to be good. You could put in an address and it would show you the place and the surrounding area and you could find what you want.
Now It shows you the state or country and you have to navigate to where you want.
Also, the sidebars are no longer useful.
Has anyone a GOOD map to recommend?

Thumbnail of user frankd669
1 review
4 helpful votes
October 7th, 2020

There were so many ads on the MapQuest site, I could not use it to get directions. I am deleting this shortcut, and will never use it again!

Thumbnail of user kathyl93
1 review
5 helpful votes
June 20th, 2019

I loved Mapquest back in the day when you could go and actually find directions from point A to point B... now you have to wade through tons of unrelated crap to get where you're going. I'm switching to Google... this has just gotten WAY TO COMPLICATED to find anything.

Thumbnail of user sharons569
1 review
4 helpful votes
May 20th, 2019

I used to love this site. I would go on my laptop ahead of time to see where I needed to drive to get to a destination. Now there is literally a 2 inch strip of web page to get directions. Get rid of the services on the top of the page - don't care about motels, restaurants, etc - just need to map directions.

Thumbnail of user billk218
1 review
7 helpful votes
December 20th, 2018

Map Quest use to be very user friendly. Today it's nothing but annoying pop up ads. Go back to the older version.

Thumbnail of user dond77
1 review
12 helpful votes
September 30th, 2016

I used map-quest for years. However I have stopped since the new version came out. It's not as easy to use and printing a copy is lousy. Overall just sucks

Thumbnail of user villaa1
1 review
4 helpful votes
October 8th, 2016

Tried it after google maps lowered its contrast and was hard to see the streets.
I live in Zagreb, and mapquest simply does not work well there. It does not recognize streets that have been there for more than 50 years, etc...

Anyways, must look for something else.

Thumbnail of user ck194
1 review
0 helpful votes
April 24th, 2019

It's next to impossible to create and save a map to your account. You can create a trip, but there is no button to just save it as a new map. If you start a new map from scratch, there is no way to go through the directions steps to create it.

Thumbnail of user danh119
3 reviews
13 helpful votes
March 13th, 2017

Why can't you simply put an address or location in the box, hit enter, and see a freaking map. Isn't that what the site is supposed to do? Why are there 3 layers between entry point and actually seeing a map. UX is poor. The added 'features' are there to simply support advertising/revenue. Bad trade off if you lose users forever.

Thumbnail of user charlottem2
7 reviews
15 helpful votes
June 13th, 2013

I stopped using mapquest a couple years ago. I had bad experiences where the directions were wrong. I don't know if it has gotten better since then.

Thumbnail of user jaysonc9
1 review
13 helpful votes
January 28th, 2016

Now it is time to fix it.

Thumbnail of user pamelad7
3 reviews
10 helpful votes
January 27th, 2013

I gave up on Mapquest a long time ago. The initial portion of the written directions were fine, but it seemed every time I used it, the last or next to last directions were exactly the opposite of what should be done.

Thumbnail of user anonam
6 reviews
13 helpful votes
October 6th, 2016

A business owner friend said that she can pay Mapquest and they will give people directions that go past her business rather than directions in the most direct way to get to a destination. This certainly explains why Mapquest directions are TERRIBLE. Look up directions to a place in your city and see if they give directions the way you would go: Likely not!
And there is no option to customize a map to print. Even if I use the cursor to enlarge an area, when I go to print it gives the whole map, not just the area I want.
I dislike the new Mapquest intensely. I used to like and frequently use the old Mapquest, but the new version is focused on business (and business advertising), not focused on user preferences.

12 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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