• Manscaped

Manscaped

Overview

Manscaped has a rating of 2.72 stars from 862 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Manscaped most frequently mention credit card, phone number, and bank account problems. Manscaped ranks 2nd among Shaving sites.

  • Service
    382
  • Value
    396
  • Shipping
    389
  • Returns
    186
  • Quality
    389

This company does not typically respond to reviews

Positive reviews (last 12 months): 4.3%
Positive
1
Neutral
1
Negative
21
107
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What reviewers want you to know

Positive highlights

  • The manscaped lawn mower works just like it is advertised.
  • Best product I used for my nads, the ball toner on top saves me from chafing.

Critical highlights

No critical highlights yet

How would you rate Manscaped?
Top Positive Review

“Best kit ever!”

gianni a.
7/2/22

The amazingly priced, high-quality products that come with the lawn mower 4.0 box set is incredible, nut to add on to it, the plow and weed Wacker items increase my opinion a ton. The items work amazingly and the batteries last for ever on a single charge. The careful packaging makes it all the more delightful. Definitely recommended to anyone needing a shave or even just a nice care kit. The only thing I wish they had was an all in one pack with everything.

Top Critical Review

“Terrible quality. Only lasts about a year.”

Sean R.
1/19/24

I have purchased 3 products by Manscaped and all 3 kicked the bucket just after the warranty expired. My recent casualty, the Beard Hedger. Shows a full charge and a good, long charge and will not turn on, despite the battery meter showing full. I won't even bother reporting this one to their customer service team, as I was told "tough luck" regarding my previous 2 shavers. Stay away from this company unless you want to buy a new one every year.

Reviews (862)

Rating

Timeframe

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Reviews that mention popular keywords

lawn mower (65) ball toner (16) body wash (13)
Thumbnail of user seanlewisryan
2 reviews
3 helpful votes
January 19th, 2024

I have purchased 3 products by Manscaped and all 3 kicked the bucket just after the warranty expired. My recent casualty, the Beard Hedger. Shows a full charge and a good, long charge and will not turn on, despite the battery meter showing full. I won't even bother reporting this one to their customer service team, as I was told "tough luck" regarding my previous 2 shavers. Stay away from this company unless you want to buy a new one every year.

Tip for consumers:
I have owned 2 weed whackers and a beard hedger over the last 4 years. All are dead now.

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Thumbnail of user pedros318
1 review
1 helpful vote
February 7th, 2024

I'm giving it a one because they don't have a zero this product is a waste of money and it's the second one I buy within a year and a half in it broke. I called the company and they don't want to replace it so don't waste your money like I did.

Products used:
Manscaped

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Thumbnail of user arens3
1 review
0 helpful votes
January 3rd, 2024

I want to be upfront first and say that I typically love this company and will still recommend their products. However, when my lawnmower 3.0 just stopped working, I emailed in for tips or a replacement, they said to charge it and it's out of warranty so no replacement will be sent. They did give me a discount code to use for a newer model. I purchased the newer model and waited about 3 weeks for it to come in. While I was waiting the old lawnmower 3.0 (still not working even after troubleshooting) randomly turned on at 2am waking me in a panic. On top of that it WASNT TURNING OFF. I quickly put it on the charging mount and it turned off but after being off the charging mount for 5 mins it happened again! I emailed them again for more troubleshooting and they said to let it drain its battery. I thought that to be an unsafe resolve, and now throwing it out is also unsafe as a wireless hair trimmer could randomly turn on in the garbage can, heating up and cutting into anything near by.

Now as my new lawnmower 5.0 arrive the packaging was done so lazily it gave me the motivation to leave this review. Again, I still like this product even after this, but the lack of consideration to safety and the customers experience is severally lacking. It's disappointing.

Products used:
Lawnmower, underwear, nose trimmer

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Thumbnail of user chudj
1 review
0 helpful votes
December 8th, 2023

Who in their right mind would hand their money over to these goons? What kind of idea of "manhood" are you trying to perpetuate? This is a joke! Yeah, I want to look like a pre-pubescent child because that's actually what I am, an invalid. And the women I seek? Also lacking. If you're supporting these goons, consider yourself an actual twat... you also probably wished you had one too.

Thumbnail of user dand803
1 review
0 helpful votes
January 26th, 2021

I've used ALOT of shavers over the years, I've also nicked my balls alot and have had razor burn near my butthole THEN I GOT MANSCAPED. These shavers are so bad $#*!-they even have a light so u can see wtf your doing. I've used this shaver from the top of my head to my butt crack and every time it's a close smooth shave with none of the nicks, cuts, razor burn - only the best shave ever! My wife has even used it and she loved it so much she got one for herself. The company has everything from nose hair trimmers to ball wipes and ball deodorant. I could NEVER use another brand of shaver EVER. Once you shave with this shaver you will understand why. Plus every 3 moths they send me a new blade in the mail ( and some cool gifts) so I don't even have to think about replacement blades and ordering them- every 3 months they arrive at my door. I don't even need to change the blade that often cus it's sharp a. F. This shaver is THE BEST! ALL THE PRODUCTS THEY OFFER ARE GREAT.

Products used:
I've used the lawnmower ,weed wacker,ball wipes,ball deodorant,crop duster,the shed I even wear their t-shirts

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Thumbnail of user azizk19
1 review
1 helpful vote
January 3rd, 2024

Product is not waterproof as marketed
It is nit as close to being smooth as annouced
It stopped working after the 3rd use
Lots of other products on the market, I'm sure you can find a better product for much less money

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Thumbnail of user nehemiahd3
1 review
0 helpful votes
December 20th, 2020

I've know about this company since I was like 16 years old watching the funny ads they would put on Youtube, but I never felt the need to buy. However, 2 years passed and I decide this is the perfect time to buy it and I did. Literally the best purchase of 2020. Yeah this year was bad overall, but I never felt so good on the things I buy, but this was the first lol

Thumbnail of user mommam15
1 review
0 helpful votes
September 17th, 2020

My son is very happy with the shaver, but he really loved the boxer briefs that came with it. We bought 5 more! Great for working out.

Thumbnail of user chrism4254
1 review
1 helpful vote
October 21st, 2023
Verified purchase

I ordered a lawn mower 3.0 in april and it is now October and it completely stopped working after 6 months. That is in reality only a few uses. The product doesn't hold a charge and only now runs for about 5 to 10 seconds.

I contacted them for a replacement and they told me I am out of warranty. What kind of company doesn't guarantee their products for a year?

They obviously don't have any good battery management software built into to the product which causes the battery to prematurely fail, even garbage lithium batteries are rated for 300 charge cycles good ones 500. If they have over charge and over discharge protection built the battery should not fail so fast. I have been in consumer product development for 20 years and am very familiar with lithium batteries. This is simply poorly designed. I am truly disappointed, for a 90 dollar clipper I would have expected more.

I contacted customer service and they offered me a 20% discount code for another. And offered me their continuity program for regular delivery of blades and creams to get a better warranty coverage.
This is what they wrote " We also wanted to introduce you to our subscription service the Peak Hygiene Plan! One of the perks of being an active member is that if you received a replenishment box within the last 90 days, you qualify for 1 Platinum Warranty replacement for The Lawn Mower®, Beard Hedger, and/or your Weed Whacker® 2.0 trimmer every 12 months."

Why should I have to give them money several times per year to have service!

Don't buy their rechargeable products. They don't know how to build them and they want you to sign up for auto ship to get service. This is plain garbage.

Tip for consumers:
Not a company that stands by their products

Products used:
Lawn mower

Value
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Thumbnail of user johnc5864
1 review
0 helpful votes
January 15th, 2021
Verified purchase

It's a pretty good product that has a handy light. Holds a charge well and looks nice. Seems to be worth the price.

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Value
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Thumbnail of user gabej16
1 review
0 helpful votes
November 26th, 2020

Great product really worth the money. Saves a lot of effort and it's a great razor. 10/10 product I do recommend

Thumbnail of user patm427
1 review
4 helpful votes
October 1st, 2019

I like the product but their "replenish" process is shady. They emailed saying they are replenishing my products. I had not signed up. Their comment back was if you don't choose an option they will put you on the 3 month replenish program.
This turned me off. I love their advertising and like their product but I felt taken advantage of.

Thumbnail of user chrise549
David W. – Manscaped Rep

Hi Pat,

Thank you for your feedback.

We now have two options on our product pages which allows users to choose an individual product OR the product plus the subscription. I hope this helps.

If you are still having issues, please reach out to our team at support@manscaped.com.

-MANSCAPED Team

Thumbnail of user timothyc551
1 review
0 helpful votes
September 29th, 2020

I was skeptical at first knowing that all trimmers wind up knicking the goods but man was i impressed with this trimmer. Sleek, effortless, clean and durable. I like how it is water proof and has a detailing light. Very handy. I would recommend this to anyone!

Thumbnail of user r.g11
1 review
1 helpful vote
July 10th, 2023
Verified purchase

I bought this as a Valentine's Day present for my boyfriend and he used it no more than 10 times when it suddenly stopped working. It shows it's fully charged but will not turn on. The warranty is valid for 90 days only (I can see why). WORTHLESS AND USELESS!

Tip for consumers:
Don't buy from this overpriced and overhyped brand, it's not worth it for something that breaks after 4 months.

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Thumbnail of user walterg180
1 review
0 helpful votes
December 14th, 2020

This us a great product. It's not hard to cut my nails at all with the Shears. I love the case and everything that comes with it!

Thumbnail of user joshuac484
1 review
0 helpful votes
November 13th, 2020

I am fat and when I moved around a lot I smelled and this was a ten year battle. That's when I wanted to change and found out the smell is because of hair in places that you sweat a lot. Sure enough I bought Manscaped because of their special deal that THEY STILL HAVE BY THE WAY and got started on actually changing my life. I don't smell anymore, I feel great, I feel renewed, and I feel like a man. Also lost twenty pounds 80 more to go.

Tip for consumers:
If you fighting to smell better please just get this and save your self some time and money. You will actually thank yourself and you will walk with a step full of confidence. Man or woman because we all got hair somewhere and deserve to smell better and feel cleaner. (Mic drop) For cleaning tips just look on Google or join the Manscaped community on Facebook and ask.

Products used:
The lawn more 3.0, foot duster, preserver, reviver, the nail kit, the travel bag, the ballers newspaper, and the cleanser.

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Thumbnail of user josephb1132
1 review
0 helpful votes
September 17th, 2020

I am was a little leary at first having tried other "safe trimmers", but let me tell you the Lawnmower 3.0 is legit. I use it on my neck/face, arms, legs and the sensitive areas all completely clean. No nicks, no cuts, I take my time and next thing you know all done and completely smooth. This shaver has changed my routine and made it soooo much easier and safer. Thank you Manscape

PS the boxers are so comfy and fit perfectly glad I got an extra pair

Thumbnail of user johnh5119
1 review
0 helpful votes
April 20th, 2021

Product arrived in a timely fashion and is easy to use, mostly! Under the gonads is difficult, but I'm hoping to get some help with that soon!

Products used:
Lawnmower 3.0

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Value
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Thumbnail of user carlosdellera
1 review
1 helpful vote
August 21st, 2023

I couldn't even buy the products. I always receive two emails saying that the order was canceled due to suspected fraudulent actions. I tried from different PCs, mail accounts, credit cards, etc. to rule out any kind of problem from my side. I tried to buy the products six times! The customer service doesn't even work, they just copy/paste the automatic message, as many times as necessary, referring to try solutions that don't work and encouraging to make the purchase again. Unacceptable and very unprofessional. One client lost, one very bad bad but real and fair review.

Tip for consumers:
I couldn't even buy the products. I always receive two emails saying that the order was canceled due to suspected fraudulent actions. I tried from different PCs, mail accounts, credit cards, etc. to rule out any kind of problem from my side. I tried to buy the products six times! The customer service doesn't even work, they just copy/paste the automatic message, as many times as necessary, referring to try solutions that don't work and encouraging to make the purchase again. Unacceptable and ver

Products used:
None

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Thumbnail of user giannia19
1 review
0 helpful votes
July 2nd, 2022
Verified purchase

The amazingly priced, high-quality products that come with the lawn mower 4.0 box set is incredible, nut to add on to it, the plow and weed Wacker items increase my opinion a ton. The items work amazingly and the batteries last for ever on a single charge. The careful packaging makes it all the more delightful. Definitely recommended to anyone needing a shave or even just a nice care kit. The only thing I wish they had was an all in one pack with everything.

Tip for consumers:
Buy immediately

Products used:
Lawn mower 4.0, weed Wacker, plow, the nail kit, the underwear, ball toner and deodorant.

Service
Value
Shipping
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Thumbnail of user garyb1019
2 reviews
0 helpful votes
September 25th, 2020

After reading a lot of advertising and seemingly never being able to find the right product, here it is.

Everything as promised, great product that actually works exactly how they say it would, easy ordering, prompt delivery and nothing to try to figure out when you take it out of the box. Some companies still do the right thing, happy I went with them.

Thumbnail of user tristind6
1 review
0 helpful votes
June 14th, 2020

Okay so I've had multiple issues in the past with things like accidental orders, replacement blades getting sent without me subscribing, and the occasional mysterious charge on my card showing up. These things normally get me agitated and angry, but the second I reached out to customer service they resolved all of my issues with zero questions. They're polite, efficient, and understanding. I have never seen a customer support for a company be this exceptional, and it is for that reason alone that I will be recommending this company and their products to everyone who inquires. Fantastic job Manscaped, keep doing what you're doing!

Thumbnail of user chrise549
David W. – Manscaped Rep

Hi Tridon,

We are so happy to hear that you had a positive experience.

We hope to continue to impress you!

-MANSCAPED Team

Thumbnail of user pavelb44
1 review
0 helpful votes
February 15th, 2023
Verified purchase

So much of excitement turned to one big disappointment. The lawn mover stopped working for no reason, a replacement didn't last much longer. Seriously, 2 machines and both not functioning.

Products used:
Lawn mover 3

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Thumbnail of user jayw370
1 review
0 helpful votes
November 15th, 2020

Hands down the best trimmer I have ever owned! No nick's or pinches on the goods!

Also the most comfortable pair of underwear I have worn!

Tip for consumers:
Remember to shave the right direction!

Products used:
Lawn mower 3.0, weed whacker, ball toner, underwear

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Value
Shipping
Quality
Thumbnail of user barbarab2423
2 reviews
0 helpful votes
June 9th, 2021

Came with everything that was promised and all the items in the kit work better than expected. The boxers that also came fit very comfortably and were right to size.

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From the business

Founded by Paul Tran in 2016, San Diego, California-based MANSCAPED™ is the global men’s lifestyle consumer brand and male grooming category creator trusted by over five million men worldwide. The product range includes a diversified line of premium tools, formulations, and accessories designed to introduce and elevate a whole new self-care routine for men. MANSCAPED’s collection is available internationally in 39 countries via DTC and on Amazon in more than 100 countries worldwide. Retail placement includes Target®, Best Buy, Macy’s, and Military Exchanges in the U.S. and Hairhouse locations in Australia.

Learn more at https://www.manscaped.com/

Company Representative

Thumbnail of user ryanf137
Ryan F.
Typically does not respond to reviews

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2.7
862 reviews
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