Mano Mano Reviews - 165 Reviews of Manomano.co.uk

How would you rate Mano Mano?

Top Positive Review

“Excellent service”

Carol W.

3/2/23

Received my Grey recliner chair yesterday. Ordered Friday was to arrive 1st or 3rd of March. Came 28th Feb. Well packed and I love it. I was bit apprehensive (as a lady on my own) I had to fit the legs and slip in the back of the chair, dead easy. Philips screw driver needed. The nice girl on the chat line assured me it was easy, she was right, good customer service before and after. OK only had it a day but I know if any problems I am confident they are there to help. I don't have a lot of space the size of the chair is just fine. One happy customer and delivery excellent. I would buy form Mano Mano again. Thank you.

Top Critical Review

“Poor quality poor customer service”

Stuart S.

2/20/23

Poor quality and poor customer service. I have had this pergola for less than one year all the corner brackets that support the main frame has rusted and snapped. I have emailed and asked for new brackets told no as it's older than the 6 month warranty then when I asked if I valued buy them I was told no. In other words you need to buy a new one. I don't think something that's costs so much money should only last one summer.

Reviews (165)

Jerry F.

1 review

0 helpful votes

“BigBlue”

March 7th, 2023

This company is not what it seems. I searched on Google based in the UK for BigBlue 28W solar charger panel and ManoMano.co.uk came at the top of search results with £5 cheaper then Amazon offer at the time and with free delivery. Only after I placed the order and received email confirmation I realized the company is based in France, not UK. On top of that the shipping is going to be from China and there could be VAT to pay on delivery. None of this information was clear before placing the order.
Update from 8/03/2023
The parcel has now arrived. No VAT to pay, but it is not what I ordered. Instead of the BigBlue a "no name" solar charger. After contacting the company I got a reply the following day from Nora with a promise of partial refund in 2-3 days. I will keep this thread updated.
Final update 28/03/2023
I have finally received the refund. I have mixed feelings about the whole experience, but at least the customer support seems to work as it should. Therefore I decided to upgrade my experience from one to three stars.

Tip for consumers:
Not based in UK. Description and pictures deceiving. You could end up paying VAT on delivery.

Products used:
BigBlue solar charger.

Helpful (0)

Thank you

Gemma B.

1 review

1 helpful vote

“Staff good, but process not so”

October 4th, 2016

Verified purchase

Claire was incredibly helpful and even when the link online was broken was happy to help and contacted the business my sale had been passed to, which I believe was out of her remit, but she was happy to do. It's good to have staff that still offer good customer service within a business.

Unfortunately the item I ordered had gone out of stock and only on chasing 3 weeks down the line they realised no one had ordered replacement stock, so I have subsequently had to cancel my order.

Thank you

Helpful (1)

Thank you

Paul S. – Mano Mano Rep Over a year old

Hi Gemma,

Thanks so much for your kind words. Always happy to help.
All our apologies for the fact that you had to cancel your order.

See you soon on ManoMano.co.uk and have a great day!

Warm regards,

Sophie

Q&A (8)

Question:

I'm just trawling your site trying to find where you're based!

Answer:

Hello Jane, Thank you for your question. ManoMano is an online marketplace company based in Paris, France where sellers can sell their products through our site. The majority of sellers via ManoMano.co.uk are based in the UK, however, some of the larger seller outlets may be based in other countries in Europe. You can find out where the seller is located by clicking on the seller name under the price on the product page where this displays "Sold by: ". I hope this information helps and if you should have any further questions, please do not hesitate to contact me. Best wishes, Alex, ManoMano Customer Care UK

By Alex S., over a year old

See more answers (2)

Question:

Do you deliver to miami florida Do you deliver to miami florida

Answer:

Hello Malfret C, Thank you for your question. The sellers on ManoMano.co.uk only ship orders to addresses in the UK. I'm afraid that it would not be possible to send your order directly to Miami, Florida. ManoMano delivers exclusively to the UK (manomano.co.uk), France (manomano.fr), Italy (manomano.it), Spain (manomano.es) and Germany (manomano.de) only. If you have a contact in one of those countries you could perhaps ask them to receive the parcel then send it to you. Please get back to me if I can help with anything else. Best wishes, Alex, ManoMano Customer Care UK

By Alex S., over a year old

See more answers (2)

Question:

Can you buy an item on your site and pay through paypal Can you buy an item on your site and pay through paypal

Answer:

Please do not buy anything from this company. It is not guaranteed that you will get the item and there is absolutely no one to speak to in this sham of a company. Avoid using them.

By Cynthia S. over a year old

See more answers (2)

Question:

Hi,i am from greece and i want to order some wallpapers,you have incredible staff,how can we make it!?thank you so much christina Hi,i am from greece and i want to order some wallpapers,you have incredible staff,how can we make it!?thank you so much christina

Answer:

Hi, Thank you for your question. The sellers on ManoMano.co.uk only ship orders to addresses in the UK. I am afraid that it would not be possible to send your order directly to Greece. If you have a contact in the UK you could perhaps ask them to receive the parcel then send it to you. Please get back to me if I can help with anything else. Best wishes,

By Harry S. over a year old

Question:

I am interested in the large rattan grey 8 seat sofa set but am worried on how comfortable it will be so wanted to check the returns policy. thanks I am interested in the large rattan grey 8 seat sofa set but am worried on how comfortable it will be so wanted to check the returns policy. thanks

Answer:

Hello, Thank you for your question. In compliance with the Consumer Contracts Regulations and according to Consumer Rights, you dispose of a 14 working day period as of the date on which your order is delivered, to return any article that doesn't meet your requirements, in its original packaging, in perfect condition, ready for resale, and ask for a free exchange or refund, excluding return delivery charges. After the seller has received and accepted your returned product, we will proceed with your refund, directly into the account which was debited for the purchase. Costs to return products remain at the charge of the customer. I hope this information helps and I am at your disposal for any further assistance. Best, Paul

By Paul S. over a year old

Question:

Do you deliver to the isle of man Do you deliver to the isle of man

Answer:

Hello, This depends on the item and the seller Could you please send me the "ME..." reference of the product you're looking at? You can find it under the title of the item, on the product sheet to hello@manomano.co.uk and an advisor will look at this for you. I hope this information helps and I am at your disposal for any further assistance. Best, Paul

By Paul S. over a year old

Question:

Hi, live in france and know you have a french site, can i pay in pounds sterling, or if not can i order from the english site and have the items delivered to france. thanks, robert. Hi, live in france and know you have a french site, can i pay in pounds sterling, or if not can i order from the english site and have the items delivered to france. thanks, robert.

Answer:

Hello, Thank you for your message. Please not that you can buy on the UK website if the product you saw is also on the UK website. Simple type in our search bar the product reference. I'm available for any further assistance you might need. Have a great day!

By Paul S. over a year old

Question:

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From the business

ManoMano: all your DIY, home improvement and gardening products at the best prices

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Alex S.

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“Excellent service”

“Poor quality poor customer service”

Reviews (165)

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Q&A (8)

I'm just trawling your site trying to find where you're based!

Do you deliver to miami florida Do you deliver to miami florida

Can you buy an item on your site and pay through paypal Can you buy an item on your site and pay through paypal

Hi,i am from greece and i want to order some wallpapers,you have incredible staff,how can we make it!?thank you so much christina Hi,i am from greece and i want to order some wallpapers,you have incredible staff,how can we make it!?thank you so much christina

I am interested in the large rattan grey 8 seat sofa set but am worried on how comfortable it will be so wanted to check the returns policy. thanks I am interested in the large rattan grey 8 seat sofa set but am worried on how comfortable it will be so wanted to check the returns policy. thanks

Do you deliver to the isle of man Do you deliver to the isle of man

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