Mano Mano

Poor quality and poor customer service.
I have had this pergola for less than one year all the corner brackets that support the main frame has rusted and snapped. I have emailed and asked for new brackets told no as it's older than the 6 month warranty then when I asked if I valued buy them I was told no. In other words you need to buy a new one. I don't think something that's costs so much money should only last one summer.

I placed an order through this platform ManoMano - Order M*******850 - where i received a lamborghini for my 4 year old son, on his birthday we opened his gift only to realise that the rear light in car purchased for £179.99 was not working

I contacted mano mano customer service - and their customer service advisor johny, was very apologetic

He advised that the seller will be in touch to resolve the matter

It was 1 email a day for a response from both mano mano and the seller, which was very poor in my eyes

Here i have a 4 year old son who cant ride his birthday gift.because we were worried the item could be damaged and the seller would refuse a replacement.

After 1 week of engagement finally came to a resolution that a replacement car will be sent and they will pick up the faulty car

I took a day off work only to be let down,as the courier didnt come

Finally the next day the courier came after numerous calls from myself which i sent a screen shot to johny

He could only apologise and when i requested for compensation for my troubles, i was offered £10 voucher which can only be used on their website.i have lost all confidence with them and he said thats the final offer and the matter is closed

Even though i requested for my complaint to be passed to a manager.this request was declined

Very poor customer service from Mano Mano

Please dont use their services

I bought a shower pump from manomano a year ago. It leaked after 12 months - however trying to sort things out with Manomano proved impossible- you cannot speak to a person and their company is in France - they eventually offered me 10£ compensation after 2 months - be careful

1. Bought a AlwaysH LED Digital Alarm Clock Red Number Display from ManoMano for £18.79.

2. After complaining and also writing a negative review on both Trustpilot &ManoMano's website; "that neither the plug nor the voltage is compatible for use in the UK", I was informed that a refund will be made.

3. Hence, it was shocking to discover that;
*** The product is nevertheless still being sold on ManoMano's "UK" website!
*** The product that two weeks ago was sold for £18.79, is now being soldfor £38.79 by ManoMano, and ManoMano claiming that this is a 45%discounted price!
*** When publishing my review on ManoMano's own site, ManoMano deleted the part pertaining to the "voltage" issue!

(Order number M*******844)

Absolutely terrible online seller. Ordered stainless steel handrails some of which were missing on delivery and rather than replace those missing handrails and in turn raise a claim with their courier for non delivery, they instead accuse the customer of lying! Outrageous behavior and they do not have a clue what constitutes decent customer service so steer well clear of Mano Mano as they are clearly a disreputable firm and I will never order another thing from this company.

What a nightmare! Avoid at all costs! Bought an electric rail radiator which was installed by certified plumber ( extra costs) and find out that the heater is faulty. Now Abby from customers service offered a solution - send it back and we'll replace it. Unfortunately it's not a shelf which you can send back as here we have another job for plumber and extra costs. And then another for putting the new one in... I gave up and will send everything back to them. Already lost lots of money. What a bunch of useless brainless people!

I have bought a laundry basket, half of the frame broke on assembly. An USB hub, with a SD card slot, the SD card didn't fit and the usb's were s slow I fell asleep! 2 plastic toilet seats that collapsed when I sat on 1!
So my title says it all.

I recently purchased an underfloor heating thermostat. The short and long is there Is no voltage output when on. Requested a replacement, sent pictures, videos etc but after 9 days of Chinese translated emails I am sick to death of the whole experience. I will certainly never use Mano Mano again. I realise some products go wrong and accept that but I do not accept lack of customer service and either replacement or refund...

I bought this particular shoe rack from manomano… afraid to say the product lacked quality. The boards which are made from mdf were practically crumbling at the edges of few of the boards.
I tried to sort the matter out with manomano and they offered 15% discount on the original price.
V v unhappy

Recently purchased a double bedstead that was broken and had several missing and wrong parts so I was unable to finish building my bed.
I contacted them via their messaging system and got a response saying I would get a full refund once the item was collected, I have been waiting home all day and no-one has turned up and I have taken the day off work to wait in for my collection
Mano mano when will my item be collected and when will I get my refund?

They are selling fake products with pictures and descriptions of the genuine ones, in this case JBL headphones, you can still see them on the website.

Do not use mano mano... I bought a leaf blower in December 2020. Its faulty. Strap broken and pipe us split... they wont do anything they wont refund and just keep sending me script messages... they passed it on to their supplier Home online stores Ltd who tell me to send it back st my own cost of £15... this has been going on for 2 months... this leaf blower is like a child toy but not as well made... look on trustpilot for reviews about this joke of a company

I was sold a faulty rip off Samsung T5 external hard drive, that broke down after a month. Since then, I have spent over 4 weeks doing everything I can to get a refund, dealing with the completely incompetent customer service team. A representative named Gael has written to me 10+ times saying my "refund was being processed", yet a month later, I am still waiting to be refunded. Meanwhile, I have the seller now asking me to pay for postage to send this broken product back.

Stay away from this website at all costs. They clearly do not quality test their sellers, and are not ready to cover the financial consequences of their clients being sold useless products.

Ordered £1000 worth of bathroom fittings with a 7 day delivery time. 2 Months later they've not arrived. They keep telling me they will refund but still haven't. Shocking. DO NOT USE

This company just completely ripped me off. After ordering two weeks ago they said my delivery would be here within a week. I managed to email them (there's no contact number which shows how dodgy they are) and they emailed me back saying my garden pergola had been lost in transition. I'm not quite sure. How you lose a 3x3 metre wooden pergola. To top this off, they said I have to wait 5 days to email them back and request a refund.
This is a really suspicious company. I have reported them to Trading Standards. Do yourself a favour and avoid buying from them at all costs.

Table arrived damaged and refused to replace it.customer service from Big Furniture Warehouse is so unhelpful.

Utterly abysmal customer service.

Rude, dismissive, they will throw you from customer service employee to customer service employee repeating the same messages over and over until you want to just give up.

Have refused a refund on a bed frame bought which was:
Faulty
Broken day 1 of purchase
Incorrect instructions
Incorrect parts
The wrong size - too big for the mattress measured at exactly the same dimensions in the product description

I still haven't had this resolved, despite emailing the CEO himself who hasn't replied either.

Shoddy company top down.

Don't buy anything from here, ever.

I ordered 2 bins that cost me £39.98! Nothing arrived 7 emails sent no reply. Contacted my bank and they had the audacity to say the sent my purchase! Liars

As always, the lovely picture of the small cabinet I wanted was excellent. As was the swift delivery three days later. Fair price at c£70.
Unfortunately the product was a complete disaster and now sits waiting for my dustbin man to arrive tomorrow and take it to the tip. After 4 hours slowly putting this awful product only took me 30 seconds to get my axe from the garage and take out my frustration and smash it all to small pieces.
The instructions were OK but there was no guidance of how to put it all together.
Not to worry ManoMano is an easy name to remember and never use again. My warning:
Beware of pretty pictures!
Ive now decided to hang up my 'DIY" kit for good - at least I'll then know what I'm buying.
ManoMano? NO NO NO NO NO NO NO!

I paid £600 and purchased 13 Smoke Detector for the company I work for and they all came up faulty with some Chinese words written on it. Apparently these devices were stolen/smuggled from China into UK and are not compatible within UK. None of them are working and ManoMano staff does not care at all!

Funny enough, when I scan the barcode on these devices, it redirects me to a website with a crosswrd puzzle. What a joke! What a freaking scammers aren't they.

Even though ManoMano stuff received the video proof and knew all details about the incident, they do not help me at all.

Be careful guys, DO NOT BUY FROM MANOMANO or you will end up with some stolen/non-compatible Chinese devices and no support. I will of course report them to the police.

They use Hermes. Thats first mistake. Expected delivery 4th /5th Felix polite & helpful. Communicated well. I was going to refuse delivery but nipped to loo and hey presto enormous parcel dumped in porch in about 30 seconds. Driver sprinting off the street. But I am thrilled with purchase & finish & design.so Alls well that ends well. No likey Hermes

Ordered a table and chairs that turned up broken and with parts missing. They make the returns policy deliberately difficult so you're unable to get a refund. When you contact ManoMano they put you in touch with the supplier and then its your problem to sort out. ManoMano was their hands of any responsibility. Don't use these guys, they'll take your money and then walk away leaving you to deal directly with suppliers.

Bathroom Cabinet, one small screw won't tighten on the door, but you can't get inside the door to solve the problem, it attaches a small bit of metal to the door which in turn sticks to a magnet to hold the door shut, 3/4 weeks later, is it solved, don't be daft, I've sent pictures, videos, emails to various people, you just get nowhere, SO NOT BUY FROM ManoMano,