• Mango

Mango

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Overview

Mango has a rating of 1.32 stars from 223 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mango most frequently mention customer service, return label, and order number problems. Mango ranks 419th among General Apparel sites.

  • Service
    84
  • Value
    75
  • Shipping
    78
  • Returns
    73
  • Quality
    71
Positive reviews (last 12 months): 6.5%
Positive
2
Neutral
0
Negative
29
41
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service ignored 5 emails when I contacted them for my refund.
How would you rate Mango?
Top Positive Review

“Stellar Service”

Pauline B.
4/13/23

Placed the order before reading reviews so was dreading the worst, but package delivered within 4 days, clothes perfect fit, good quality

Top Critical Review

“Very bad customer service, some times they sent me dresses,which were not in good condition.”

test t.
1/23/24

I am highly disappointed with their customer service. Sometimes they sent me dresses/sweaters used once or in very bad condition and because the return was not paid by them,I got lazy in returning. Two times they cancelled my order as they were not able to deliver to my address, where they have delivered 100 times before. Customer care told me they will help in future or consider my complains, but they never did. Many time the dress in picture looked very classy but when I received,it was made of cheep material.

Reviews (223)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (97)
Thumbnail of user shannonc1059
1 review
1 helpful vote
February 9th, 2023
Verified purchase

I remembered this store from the mall 15 years ago and decided to look them up. Apparently they are exclusive to EU now, but I looked up their online store, liked what I saw and made 2 orders. They both were received quickly I wouldn't have even known they were shipped internationally. One order was even at the peak of the holiday season.

I bought a total of 6 items and I am really happy with the quality of them all. One was too small which I sent back for an exchange. They didn't have my requested size and instead refunded that amount in full automatically.

I don't review often but seeing their low score online I wanted to leave my praise - I'll definitely be checking back for future buys!

Tip for consumers:
Their inventory goes fast, take note when they're marked last 'Last Few Items'.

Products used:
Pants, Sweater & Shirt's

Service
Value
Shipping
Returns
Quality
Thumbnail of user carellym
2 reviews
3 helpful votes
December 1st, 2021
Verified purchase

Well done packing the items and products are beautiful well made. I can't wait to wear my quilted coat

Tip for consumers:
Trust the website

Products used:
Jacket dress shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user leahb98
1 review
1 helpful vote
July 10th, 2019

I was looking for a particular type of top and a Google search took me to Mango where they not only had the top it was also on sale! I received a quick delivery with updates and I'm over the moon with my top. It's good quality and fits perfectly. I'm a UK 12 and ordered a medium. Very impressed and after looking at other Mango clothing I'll definitely be ordering again.

Thumbnail of user dalilal3
1 review
2 helpful votes
November 21st, 2020

I have been purchasing clothes, accessories and shoes in Mango for the last ten years, both, in shops across Europe and online too and never been disappointed. Mango is much better quality than Zara and their products look more expensive and luxury than you actually pay for it. I can only recommend highly this brand.

Thumbnail of user sophiet28
2 reviews
5 helpful votes
November 26th, 2018

I honestly almost didn't buy from Mango after seeing all the bad reviews. Still, I ordered myself a sweater and a pair of jeans and a pair of jeans for my husband as well. My order arrived well packaged within 3 days or less, all the way from Europe to the west coast of the US. The clothes fit well and looked just like the pictures. You can't beat the prices- on sale I got each pair of jeans for about $30 each, which is about F21 priced- but much higher quality. Mango has great products and very fair pricing, deserves much better reviews.

Thumbnail of user dianai48
1 review
13 helpful votes
March 29th, 2020

I am buying online clothes from Mango and their Mango outlet since 2017 and Mango became my favorite online shop. The site is very user frendly, with detailed pictures and size indication WITH THE LENGHT of the item, which is quite important for me. The most of the clothes wich I am choosing are for office work and they are on up to date fashion, well tailored, no ajustments needed and the fabrics are durable and the most important - on very good prices. My son's transportation is usually his bike, so I give 10 from 10 to their chinos! I also both some men underwear, quite satisfactory. The delivering packets are strong cartoon, every item is absolutely clean, untouched and placed in a plastic sealed bag, the bottoms are coming in a suite plastic protector and a hanger, inside there are the voucher and the return adress if you want to use it. And the "THANKS " for shopping from them, which I did not received from much more expensive online boutique. Last, I am using three different delivering adresses - one to Greece and two to Bulgaria and the services were all the time acurate. And yes, I did use the return, without any problem. Mango is saving me from lots of troubles, time and money, so here is my top rated review and I hope I was on a help.

Thumbnail of user giaon2
1 review
8 helpful votes
September 15th, 2020

I've just know about this brand recently. But I have to say that I LOVE IT so much. I'm sure that the MATERIAL will not make u disappointed. The material is worth the price. Every time I come, I'm satisfied. Before I used to go shopping at Zara, H&M, and f21, the material becomes worse after second and third time I do the laundry. It's very annoying me. Then I figure out this brand, although the price is higher than Zara a little bit, but it's worth. I don't know ab that bad refund service bc I don't buy online. So, I'm very surprised when reading 1 star reviews. However, I love the style in mango, it's not too girly, easy to wear, basic, and chic. The size is fit me well. I'm skinny, sometimes small size in other stores don't fit me, but I can find beautiful pants here and it fits me well. Very happy, super happy.

Thumbnail of user kellyk241
7 reviews
13 helpful votes
January 31st, 2019

I ordered the same pair of jeans in 2 sizes, kept one returned the other. They shipped fast, free return and processed like lightening. I loved the jeans and will order from them again for sure!

Thumbnail of user kathleenl575
1 review
3 helpful votes
January 17th, 2021

I ORDERED AN OUTFIT THEN READ THE REVIEWS WHICH WERE NOT GOOD
I WRITE THIS TO TOTALLY DISAGREE, MY PACKAGE ARRIVED ONE WEEK AFTER I ORDERED IT
THE QUALITY WAS EXCELLENT I WOULD GIVE THEM A CHANCE
THEY SERVED ME WELL. KATHY LAMPING

Tip for consumers:
Great sight

Products used:
Both items I ordered

Service
Value
Shipping
Returns
Quality
Thumbnail of user medisonb
1 review
3 helpful votes
October 8th, 2020

The price-performance and variety is amazing. Great designs and colors. The customer service is also really great.

Thumbnail of user violettez
1 review
2 helpful votes
January 23rd, 2019

I ordered like 11 clothing items from Mango's website. I live in Egypt, so I thought it'll take a while.
Website mentioned 7 working days, I ordered Friday evening. Considering that Europe and Middle East have different days off and public holidays, I'm very satisfied with the shipping. Ordered on 11th, received on 22nd. Clothes are in great condition, even though I only ordered discounted items. Fit me very well, very beautiful designs.
All packaged separately, a dress and two pairs of pants came with hangers.
I'm very very satisfied with free shipping, the package got delivered to me by DHL!

I sent them a thank you email.
I don't know what's the fuss. :)

Thumbnail of user sais9
1 review
3 helpful votes
January 5th, 2016

I bought a jacket in 11/30/2015 and until today 01/05/2016, I still have not get it. I called the customer service and they just simply said sorry and ask me whether do I still want this jacket or not. It is really bad. So I decided to return it. They do not care loosing one customer even in this competitive market field. Whatever, that SUCKs...

Thumbnail of user roushanc
2 reviews
6 helpful votes
December 3rd, 2015

Yes, me and my colleagues almost emptied our wallets. We shopped for 3 months during their Sale (July to August) and received packages almost everyday (Total of 26 orders). Our whole department was on frenzy. Lol. Even our boss is ordering. That's how crazy our experience with Mango is. The clothes were all great, most especially the bags and shoes. If there are missing items, their customer service (facebook) responds immediately and sends the item asap. The delivery delays are acceptable for it was also holiday in my place. All items come from Spain. Shipping is free for minimum of SAR200 and they use expedite. Exchange can be done in any Mango stored in your area. All in all great. And we are waiting again for another Sale. Check out my order list.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lynv
10 reviews
5 helpful votes
August 20th, 2015

I ordered from them many time. I love their clothes. The quality and style is nice. It's also fit perfectly. No tax for me (Texas). Free shipping in order of $50.
But the problem is the shipping. I ordered a dress and a blouse. A dress come in 1 week. But, It took a month to receive my blouse.
But I still love them.

Thumbnail of user eg227
e g.
18 reviews
46 helpful votes
July 20th, 2015

All purchases I have made from Mango (In stores in England and abroad and also online) Have been great, the quality is good and the prices are fair. Shipping times have been fast in my experiences and I have never had a problem with customer services.
The Sales at Mango stores are really worth looking out for, bargains are to be had.

More good reviews are needed to be posted on here as most reviews are from people with bad experiences, who quite rightly vent their frustrations in a review.
More rounded reviews are needed to represent the company correctly.
I feel this Company and its products are great.

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About the business

Discover the latest trends in Mango fashion, footwear and accessories. Shop the best outfits for this season at our online store.

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