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Mango has a rating of 1.7 stars from 224 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mango most frequently mention customer service, return label, and order number problems. Mango ranks 421st among General Apparel sites.
No positive highlights yet
Placed the order before reading reviews so was dreading the worst, but package delivered within 4 days, clothes perfect fit, good quality
I am highly disappointed with their customer service. Sometimes they sent me dresses/sweaters used once or in very bad condition and because the return was not paid by them,I got lazy in returning. Two times they cancelled my order as they were not able to deliver to my address, where they have delivered 100 times before. Customer care told me they will help in future or consider my complains, but they never did. Many time the dress in picture looked very classy but when I received,it was made of cheep material.
While I occasionally appreciate Mango's clothing choices, their sizing often proves inaccurate. Unfortunately, my recent experience with their customer service and return process was appalling. Prior to an extended vacation, I invested in a few pricey items from their website, only to discover upon arrival that the sizing was significantly off. Amidst holiday preparations and being abroad, I missed the return window. In an attempt to rectify the situation, I reached out to their customer service, which proved to be a formidable challenge in itself. I proposed receiving store credit for the items, willing to cover the return shipping costs. However, they flatly rejected this suggestion. It's disheartening, considering the scale of their business empire and the significant amount I spent. I did not anticipate such dismissal after multiple attempts to address the issue.
Moreover, the absence of a phone number for contact and reliance solely on a chat option seems outdated for a company of this magnitude. This entire experience has left a bitter taste, especially with several hundred dollars' worth of clothing now sitting unused in my home.
Tip for consumers:
Watch their non existing customer service and sizing chart
Products used:
Eyewear, Bag
I bought something in October last year, wanted to return 2 pants. They sent me the return label a month after I requested it. And after they sent an email confirmation for the return, I am waiting for the refund in my bank account, it's been a month now! Nothing! When I call the customer service they are very useless so I don't know what to do to get my money back!
I really love the design of your clothes really. But the quality of your clothes is just awful. No wonder you have so many dissatisfied customers and as a result negative comments.
Been shopping online for awhile now spending a couple hundred each time. Loved their easy returns since there are no physical stores in Canada. Well I will no longer be shopping here again because the last order I did not receive a return label and I have not heard anything back from Customer service. It will be shopping on Zara from now on.
I agree below about terrible customer service. I have never received a reply from them, ever. They have good products that I am willing to pay duty and shipping to Canada, but with the three times I have ordered, there is always a few items that they would email me three days later and tell me "it's out of stock". Mango really needs to update its stock system, what a waste of my time.
Had a problem with a delivery from Mango, tried 8 times to get resolved and received ZERO response from them. Awful, awful, awful. I have no idea how they get away with it. Seems borderline illegal to just not reply to someone who has ordered from their website. Oh, and the clothes are cheap quality anyway.
I like Mango man clothes! But no one knows anything in the shop when you ask them regarding discount etc, very discouraging when you want to buy something. It appears to me they are afraid to make any decisions without speaking to head office which is in Spain. Useless I must say.
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