Stay away from Makro (Online)!

Terrible service overall and super pathetic staff at their call centre... in particular Wandile Sibeko, Kenny Moloi, Sibusiso Gaula, Zanokuhoe and Lesedi.

I ordered batteries for my UPS inverter from Makro (Online) everything went well at first until I took delivery of the batteries on the 19th of June 2023 only to realize it was not at all what I ordered. It wasn't even the same make as what I ordered and the batteries dimensions was also not at all what was advertised when I ordered them. So on the very same day 19th of June 2023 I requested a return and a refund and had to send an email with photos of my order etc. On Thursday the 22nd of June 2023 the courier collected the items. Now according to makro (online) refunds can take up to 7 working days.

So on Monday the 3rd of July 2023 I thought I should follow up with makro as I have not heard anything as of yet. Only to be told that my refund was approved and the money should reflect in my account the next day. So today 6 July 2023 I thought let me follow up again as I haven't received any payment from makro and/or any communication regarding my refund either.

Only to be told again that my refund has been approved but there will be two payments and I can expect the first payment by the 11th of July 2023 and the second payment by the 17th of July 2023. I then asked to speak to manager or supervisor I was then asked to drop the call as Wandile will be phoning me. So I put the call down expecting her to phone me only to receive an email from Wandile (template email saying that my query was escalated and she is sorry for the inconvenience).

Long story short my issue was not resolved and this was after I spent a total of 143 minutes on the phone. (as you have to hold on as they not able to phone out and if the call drops guess what... you have to phone back because they cant or wont call you back.)

So I will now have to wait and see if I will receive my refund and when. In the meantime I will still have no batteries for my UPS. So let my experience serve as a warning to all to stay away from Makro (Online) in fact after my experience I will never again even step foot in a makro store.

I truly hope my review helps at least one person. As I so wish I checked out makro's online reviews before making use of their service.