• MakeYourOwnJeans

MakeYourOwnJeans

Ratings On Other Platforms

Trustpilot
3.1 / 5
ResellerRatings
1 / 5

Overview

MakeYourOwnJeans has a rating of 3.82 stars from 328 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MakeYourOwnJeans most frequently mention second pair. MakeYourOwnJeans ranks 2nd among Jeans sites.

  • Service
    58
  • Value
    130
  • Shipping
    130
  • Quality
    163

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 82.4%
Positive
14
Neutral
0
Negative
3

Instant Feedback

2,509 reviews

6
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Ok quality, ok fit, ok return speed, ok customer service but nothing great.
How would you rate MakeYourOwnJeans?
Top Positive Review

“Just loving this shopping experience”

Boris M.
4/8/24

Everything is good quality and fits well! Came on delivery with in a reasonable amount of time and I'm happy

Top Critical Review

“I have never had a more difficult experience ordering...”

Claude W.
2/5/24

I have never had a more difficult experience ordering something off of the internet. I have made contact several times with no real help whatsoever. If I didn't like the style and concept and it wasn't exactly what I was looking for I probably would have abandoned my search long ago. But I'm hoping if all works out I can order some more and sports jackets for myself.

Reviews (328)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (64)
Thumbnail of user helenl474
1 review
0 helpful votes
April 25th, 2021
Verified purchase
• Updated review

I used the measurement guide, took my measurements and ordered jeans. They came back to me huge. Falling off of me. I took my measurements again and got the same results.

Reason I chose this business:

Because regular store jeans never fit me

Reason I chose this product:

Because i need jeans that fit

Service
Value
Shipping
Quality
No
March 4th, 2021
Verified site experience
• Previous review
Thumbnail of user petery210
1 review
1 helpful vote
February 10th, 2021
Verified purchase

The jeans are larger than the dimensions I requested. They are the same dimensions that I ordered previously and fit well but the latest ones are bigger is a few areas.

Reason I chose this business:

Had received good products previously

Reason I chose this product:

Were good fit previously.

Value
Shipping
Quality
Thumbnail of user robertp2331
1 review
0 helpful votes
April 7th, 2021
Verified purchase

None

Value
Shipping
Quality
Thumbnail of user ediths106
1 review
0 helpful votes
April 22nd, 2021
Verified purchase

Not happy that I was unaware that there would be duty charges from overseas. Ordered thinking jeans were coming from States not Mumbai! Extra $32 makes this prohibitively expensive.

Reason I chose this business:

Being able to custom fit and order online this larger size during pandemic restricted shopping was a good solution.

Reason I chose this product:

Needed jeans.

Value
Shipping
Quality
Thumbnail of user johna1905
1 review
0 helpful votes
April 8th, 2020
Verified purchase
• Updated review

Easy to place the order but was disappointed with the fitting. Possibly I did not correctly take my measurements in inches. I am more comflrtable with measurements in centimeters.

Reason I chose this business:

Not happy with the lower weistline of off the market jeans.

Reason I chose this product:

To try out made to measure jeans.

Value
Shipping
Quality
Very simple to place order
February 8th, 2020
Verified site experience
• Previous review
Thumbnail of user mauricev13
1 review
0 helpful votes
February 7th, 2021
Verified purchase

I ordered leather jeans according to my personal set of measurements. Unfortunately the jeans were not completely manufactured according these measurements. They are too long and measurements for thigh, knee and leg opening were not followed (all much too wide). To get them really custom made I had to bring them to a local tailor to re-custom.

Reason I chose this business:

Great selection of clothing and materials, reasonale pricing, positive reviews.

Service
Value
Shipping
Quality
Thumbnail of user anthonyd1064
1 review
0 helpful votes
January 29th, 2021
Verified purchase
• Updated review

I think you need to use a second time to get correct size. I ordered a 34 waste, but they were to small, probably fit a 30 inch waste. I fault the the quality they were very well made. Sizing can be problem

Reason I chose this product:

Wanted woollen trousers

Value
Shipping
Quality
All good so far easy to use
December 9th, 2020
Verified site experience
• Previous review
Thumbnail of user jenniferj251
1 review
3 helpful votes
May 24th, 2018

I have had some garments made that I wear a lot and that fit well. Most of these have been from having MYOJ clone another garment. The problem is that, when there is a flaw in workmanship or size issue, it's automatically the customer's problem and MYOJ is unwilling to stand behind their garments, even when they are obviously at fault. I've had a pair of jeans made that were much too tight and a sports jacket that I will never wear due to the fit and workmanship. I have found the fabric they use to be generally acceptable or better, however.
If you do want to waste your time and try to get something re-made or to have your money refunded, you can expect some pretty rude and unclear messages to arrive in your inbox from the folks at MYOJ. The bottom line is that for every three garments that you actually like from MYOJ, you can expect to pay for -and be stuck with- one that us completely useless. You could try for a single garment first and, if you like it, then get more of the same made.

Thumbnail of user jonw27
1 review
3 helpful votes
December 21st, 2013

These guys are hit or miss. You may get a good cut and they'll fit perfect. But you may also get a pair that is cut completely wrong. This particular "company," and I use that term loosely, does not have a phone line for support. They are email-only. So guess what that means? If there is any issue at all with your order, you're pretty much stuck with it.

I had a pair of jeans come back that was 2" too long, and yet the checking report stated that someone had checked it to be the correct size. Instead of apologizing and offering to help, the customer rep. Went on to tell me that these particular jeans were cut longer to allow for shrinkage. So I said, why weren't the other ones left at length for shrinkage and why did the checking report say it verified at the correct length?

Well, after that its been crickets so Im stuck with a pair of jeans that don't fit. Ask yourself, is lack of customer support worth the risk to have a pair of jeans that may or may not fit?

I've purchased my last pair from them and will be reporting them to the BBB and ITC. Good luck if you choose to take the risk.

Thumbnail of user lauraw21
1 review
1 helpful vote
October 21st, 2012

I ordered a pair of the jeans. Problem is the width of the leg could not be smaller than 10". So I have jeans with a 10" gigantic leg all the way down. The waist fits, the length is right, the quality is good, but with these gigantic legs I feel like a huge fat person.

Thumbnail of user robing439
1 review
1 helpful vote
March 6th, 2021
Verified purchase
• Updated review

The jeans looked just like the kind I'd find in a nice jeans store, only with better fit. I'm tall with a 38" inseam. Service is easy to use and the quality is excellent. I purchased the fit guarantee and the first pair fit almost perfectly, however the jeans were made 2" longer than what I put on my measurements (they measured at 51" long, waist to ankle). On Feb 3, I went to order my free remake, added new measurements and some comments and submitted only to be taken to a page that said "oops, something went wrong". When I went back to my account, the option to order my free remake pair is gone. How can I get my remake?

Reason I chose this business:

I'm tall and thin, with very long legs and have a difficult time finding jeans and dress pants that fit. 98% of them are too short.

Reason I chose this product:

As a first time customer, I picked the fit guarantee so I could have a remake in case the first pair didn't quite fit. I tried ordering my remake, yesterday, but something went wrong and now it won't let me. Can you please help me with this?
My hope is that my second pair will fit just right and then I can order more colors and styles and I'll never have to go anywhere else to shop for pants, ever again. I'm really impressed with your quality. Thank you!

Value
Shipping
Quality
Choosing the color for the jeans, submitting my measurements...
January 13th, 2021
Verified site experience
• Previous review

Choosing the color for the jeans, submitting my measurements and checking out was quick and easy. I took very careful measurements so if the jeans fit as good as I'm hoping they will, I'm certain to order more pairs!

Thumbnail of user barbg69
1 review
0 helpful votes
March 28th, 2021
Verified purchase

So disappointed. My jeans fit everywhere I was told to measure but are too narrow in the thighs. They fit my knees and my hips fine.

Reason I chose this business:

Because I have a hard time getting fit and always have to alter them.

Reason I chose this product:

Same as above

Value
Shipping
Quality
Thumbnail of user mackm29
1 review
0 helpful votes
August 28th, 2017

Had to have some additional alterations as expected. What surprised me was they did not line the trousers. Wool slacks require lining. Be prepared to spend an extra 25-30% for lining.

Thumbnail of user tym53
1 review
0 helpful votes
March 29th, 2021
Verified purchase

Measured per the instructions & diagrams on the website, specifically the waist measurement. Produce arrived and was inches too large and had to be taken to a tailor to correct.

Reason I chose this business:

For a custom fit.

Value
Shipping
Quality
Thumbnail of user dougd216
1 review
0 helpful votes
April 27th, 2021
Verified purchase

Jeans I received did not fit the way I had hoped. I am having them remade. The crouch area is hard to understand their fitting instructions.

Reason I chose this business:

I am a hard fit.

Reason I chose this product:

Stretch jeans for comfort.

Value
Shipping
Quality

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From the business

Tailor made custom jeans, suits & leathers, MakeYourOwnJeans is the leader in providing custom clothing for Men and Women!

Company Representative

Thumbnail of user vickys245
Vicky S.
Typically does not respond to reviews

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