MakeYourOwnJeans

I recently ordered 3 shirts sent with specific measurements based on existing shirts I owned. When they arrived the measurements did not match. I was fobbed off with: "the difference is only minor"; "you are using the wrong type of tape measure"; "an oversight by our designer..." etc. No apology, no refund, no offer to remake the clothes despite the returns policy stating "If our measurements differ from what you submitted we will replace the jeans/garment with a new one absolutely free of charge..."

These type of companies seem to have very poor quality control so it becomes a bit of a lottery that you will actually receive what you ordered. Then to make matters worse it is impossible to get a refund or replacement despite the "guarantees" on the website. I just do not understand how these companies survive with this business model. Surely it would be better to charge a little bit more, improve quality control, improve customer service and actually keep your customers for repeat business?

I would advise you NOT to use this company which is based in India, you will only end up disappointed.

Results are completely random from this company. Some things come out pretty well, many things have a gross error. They dismiss all complaints and refuse to respond saying that you're incapable of measuring accurately and that it's the designer's discretion. They may do the opposite of what you specifically ask for, eg I asked on a reorder to change 13.5" rise to 14"--they gave me 12". Even in a single order, chinos, eg, with the same measurements can vary by several inches (see pic). And, finally, they cut with no allowance on the seams for alterations to let anything out. Expect to throw away half of what they send you never worn.

The terrible thing is it would be so easy for them to be a great business. Work on consistency. Leave room for alterations. And, most importantly, ASK before departing radically from customer instructions.

I've thrown away so much from MYOJ unworn. The prices are low, so it's still less than most tailors. But still a shame. And they are a real company with real products as advertised.

Nothing that you should spend your money and time for

There three main points to consider any custom manufacturing which are true for MakeYourOwnJeans too.

1. What you see is NOT what you get
2. Any small error in measurement leads to huge disappointment
3. It is always more expensive than to buy a-ready-for-use product

The fabrics itself does not look and feel as good as you can imagine; just average jeans material like that you find at Walmart. If you are not professional sewer, you'd better stop to try to measure yourself. Even though you provide them with correct measure, they can make it very different. Yes, they are ready to fix any mistake; however, it takes another few weeks, and of course, you should pay again shipping and customs fees. After a couple such 'back-and-forth' tries you simply get something like this in the picture.

If you read this review because of hesitation, your guts don't fool you. Is it worth trying? Obviously not. Just go to the closest store (or even online where you know for sure your usual size) and buy new Diesel, for example.

I'm going to start with the fact that I make my own clothes so I know how to measure myself. I was told to reconfirm my measurements 3-4 times, even telling me to visit a local seamstress to have them measure. That's not something that I needed or something that's easily done in my area. I asked for them to cancel the order twice and was ignored. They finally forwarded the measurements to get the process started. I just received the jeans and I'm pretty happy with them but not sure if I want to go through the experience again.

They ignored a request for cancellation due to them not accepting that my measurements were right

First time order after my previous tailor retired. I used my standard measurements, which however resulted in a very poor fit, to the point where I will never wear the jeans I got. Fortunately MakeYourOwnJeans offered a fit guarantee, so I took the poor fitting jeans as a reference for corrected measurements. However, then I was informed that I had not order a 'fit guarantee' product (this was not at all clear from the website when I ordered), so the best they could do was offer a 50% discount on the second pair. That would mean that I have to pay 150% of a price that was not even low to start with, and then hope the second pair would fit. After reading the many poor reviews here I decided to take my loss and avoid this website forever.

I would recommend to MakeYourOwnJeans to really crank up the customer service, particularly for first time customers, because if they would have sent me a second pair with good fit, I would have ordered many more.

And then there is really nothing you can do it about except "go to your local seamstress" as they suggested. I took meticulous care with the measurements, but neither of my garments fit.
You are much better off ordering from some place with a return policy. I never would have ordered from this site if I had realized that.
Delivery was prompt.

I ordered some jeans the first time with my measurements, and the jeans that were delivered were perfect. They fit perfectly, and the colours matched the advertised style.
So, a year later I decided to get some more made to the exact same size before the first ones wore out. What a disaster. The measurements were a few inches out and the colours didn't even match the colours of the jeans I ordered, even though they did the first time I ordered. When I complained about the jeans, even though they were easily outside the fit guarantee, they told me to go away. They offered a 10% discount on my next order, but I have already thrown $300 away on the jeans that didn't fit, so I won't be ordering again. When I asked why the colours were wrong they told me that materials vary between batches. I would have accepted that except the colour the first time was a perfect washed out navy blue and the second lot were almost black. A huge variation, and even 6 months later there is no fading and they are still black.
I think this company survives on new customers all the time and when they get things wrong they don't come good with their promises and they know you can't do anything about it.

I have a flat rear-end, so I thought that my measurements would give me a better fit. The legs do not taper and there is too much material in the back. Also, I thought the material would be like Levis, but they are much thinner and more like dress pants that jeans.

Waited a long time for delivery of a pair of off the shelf jeans that do not fit... anywhere.

This was the most painful order I've ever placed in my life. I had to repeatedly change/edit/delete my shipping address vs. my billing address all the way through the order. Even on the CC information. My billing is different than the shipping

Ask me when I receive the balance of the order. Only one pair were shipped.

Their measurements are weird, but we complied. Suit did not arrive per our measurements. Since they "confirmed" our measurements (we just insisted we wanted our measurements), they said it was through no fault of their own.

I wanted 24 inch sleeves. They confirmed I wanted 24 inch sleeves. They sent me 21 inch sleeves. But that's not their fault. When I contacted support, they sent me a 25% off voucher for a future order as a way to defray the extensive tailoring I'd need. Like I'd ever buy from them again.

My order invoice suggested I review them online. Here I go. They blow. Don't order from them.

I ordered a jacket, it came promptly, but the sleeves were too tight for me to bend my arms, an obvious flaw in the manufacturing. They refused a return, I would have to buy a new jacket!
They state on their web site that returns and alterations are possible, but they are not telling the truth. A flat refusal is what you will get. They are clearly breaking the distance selling regulations act. I question both their morality and legality.
If you want a better product and service, try their competitor, custom jeans india, they are a more honest business. I have good experience with them. Even when they got the measurements wrong one time, they re made a new pair free of charge. I didn't need to return to original pair, no expense for me. The quality of their work is outstanding.
Why did I try makeyourownjeans? I won't make that mistake again.
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Update, after receiving a flat refusal to rectify things from a customer service person, Paul, I made my objections to his dismissal clear.
This second email from me was read by a different person, Anna, who has offered to make the alterations on the jacket.
Seems that the company's handling of customers is dependant on who looks at the incoming mail. Some of their employees are hard line and inflexible, but others are more understanding and sensible.
I await the outcome.
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I would point out that I had also ordered a pair of jeans, despite me providing thorough measurements, as per their order form, I don't think they managed to match a single measurement accurately.
Waist, length, leg width, all wrong.
The colour was very different from the catalogue as well. I don't have the stamina to dispute these jeans as well as the jacket, so the jeans will be going to a charity shop.
On another note, Paypal state that they offer a buyer protection scheme, they don't. Their terms rule out any resolution in the buyers favour. Be aware of this.

Ok quality, ok fit, ok return speed, ok customer service but nothing great. But angers me i was promised a $10 credit and they will not give it to me.

I have mixed feelings about this site. I ordered 3 pairs of jeans over 3 months. The price is the best you will find for custom made jeans. All in, each pair was around $70 delivered. The jean material was ok, a little on the thin side when compared with Levis, but they tell you the weight so that should not be a huge surprise. My biggest issues:
1. The color of material and wash texture is very difficult to judge based on the pictures. I was frustrated with 2 of my 3 jeans not looking like what I expected. On one the color was significantly off in tint and another the fade wash was very patchy.
2. The dimensions for 2 of the three orders I placed were off. The first pair I got were 1.5 inches too long. I sent them a picture and they credited me 20% off my next order or $14. I felt that was fair. The third pair of jeans I ordered came with a waist size that was 3" smaller than the other two pairs. I attached a picture to this review. The smaller pair is on top. When I complained to customer service they said that since these were "stretch" jeans they sew them several inches smaller than what you order in the waist and seat (but not the other areas). Which was strange because my previous two orders were stretch also and were sewn as requested. I felt the jeans were significantly uncomfortable and customer service offered me 20% off my next order. I wasn't happy. The point of ordering custom jeans is to get them as ordered, not sewn to some arbitrarily smaller dimension than you order.
3. The 3rd pair of jeans I got had not been thoroughly washed and bled tons of die. Had I not noticed and washed them with my clothes I would have ruined an entire load. I attached a picture of this as well. You can see the die in the sink, and this is after 8 rinses in warm water and soap. Again, customer service didn't offer much here.

I have purchases 4 items of clothing from MYOJ. 2 leather vests and 2 jeans (one long pair and one pair of shorts). I will start by saying that I am vertically challenged (only 4 feet 7 inches tall) so I have major difficulty buying any clothes off the rack. I have never had a pair of jeans that fit me (I am 73 years old) so when I found the MYOJ site I was very happy.
My first order was for a brown leather vest. To the credit of MYOJ they emailed me to confirm the measurements because they thought I had given the wrong size because of the shortness of the vest. I told them the measurements were right and the item arrived in due time. I was unhappy with myself in ordering suede when that was not what I wanted and it was 1.5 inches too short (MY MISTAKE). When I checked back on my original order I found that I had not ordered suede.
My second order was for a second leather vest (CORRECTLY SIZED THIS TIME) and the 2 pairs of jeans. This order was almost flawless. Fit was perfect although one of the studs on the vest came apart fairly shortly after wearing it a couple of times.
As for the first vest, I contacted them to let them know that they sent suede instead of the easier to keep clean smoother leather. They said that I got what I ordered and basically said that I was lying about the suede. I sent a photo to show that I was not lying and they still refused to accept responsibility for their error. I would like to order another pair of jeans, a leather jacket as well as a leather vest to replace the one which was made incorrectly.
In their favour, they have followed the measurements I sent, perfectly, but I do not appreciate being treated as a liar even though I supplied them with photographic evidence.
Does anyone know of another business that custom makes the same sort of items?