• MakeMyTrip

MakeMyTrip

Overview

MakeMyTrip has a rating of 1.52 stars from 498 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MakeMyTrip most frequently mention customer service, next day, and bad experience problems. MakeMyTrip ranks 232nd among Travel Search Engine sites.

  • Service
    173
  • Value
    165
  • Shipping
    120
  • Returns
    134
  • Quality
    158

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 23.7%
Positive
27
Neutral
1
Negative
86
57
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I am shocked, truly a worst customer service and very bad company.
  • Everyone is a scammer, a liar beginning with the customer care to airline team named renuka to your travel consultant!
How would you rate MakeMyTrip?
Top Positive Review

“My personal experience with MakeMyTrip.”

vivek v.
10/7/23

I had a fantastic experience using MakeMyTrip for my recent travel plans. The website user-friendly interface made it easy to search for flights and hotels, and the wide range of options gave me flexibility in choosing the best deals. The booking process was smooth, and I appreciated the timely notifications and updates about my trip. Overall very good experience with MakeMyTrip.

Top Critical Review

“The worst service!”

Balu N.
1/25/24

MakeMy Trip is the worst site as they list hotels which are dangerous to health of the customers as these hotels are infested with mould and very dirty. The bathrooms are unuseable. Made a complaint to the customer service and they came back with an insult offer of Rs. 200 for next booking. Told them will never use them.

Reviews (498)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (79) customer care (57)
Thumbnail of user vivekji1992
1 review
0 helpful votes
October 7th, 2023

I had a fantastic experience using MakeMyTrip for my recent travel plans. The website user-friendly interface made it easy to search for flights and hotels, and the wide range of options gave me flexibility in choosing the best deals. The booking process was smooth, and I appreciated the timely notifications and updates about my trip. Overall very good experience with MakeMyTrip.

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Thumbnail of user satishsingh1709
1 review
0 helpful votes
October 7th, 2023

As i booked for cab booking through MMT for mid night. Because i have to catch the flight at 5 am. the driver came to pick up at my location and he dropped me at airport. So I didn't missed my flight. Thanks to driver and MMT for giving a good service.!

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Thumbnail of user mukulk3722
1 review
0 helpful votes
October 7th, 2023

MakeMyTrip is the great company.
Because MakeMyTrip takes cares of their customers, Once I booked a cab, its services were also very good. And Customer Care are always ready to helping us if we have any Issue.

Thumbnail of user rajendersood7358
1 review
0 helpful votes
October 7th, 2023

I had to try a couple of times to get the return flight right on the itinerary. I had to ask for all the vouchers to be emailed as well. These were all minor details, but I would still highly recommend this service

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Thumbnail of user rightk5
1 review
1 helpful vote
October 31st, 2022

Booked my tickets on Makemytrip customer care number *******512/. There was a small error in my email ID. A random person called and cancelled my non- refundable ticket. Makemytrip did not verify my phone or passport details with this person. The person who called said I am his wife and therefore calling from a different number. And I have lost all my money. Makemytrip did not compensate

Tip for consumers:
booked my tickets on Makemytrip customer care number 8240-88-0512.. There was a small error in my email ID. A random person called and cancelled my non- refundable ticket. Makemytrip did not verify my phone or passport details with this person. The person who called said I am his wife and therefore calling from a different number. And I have lost all my money. Makemytrip did not

Products used:
booked my tickets on Makemytrip customer care number *******512.. There was a small error in my email ID. A random person called and cancelled my non- refundable ticket. Makemytrip did not verify my phone or passport details with this person. The person who called said I am his wife and therefore calling from a different number. And I have lost all my money. Makemytrip did not compensate

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Thumbnail of user monagarg2001
1 review
2 helpful votes
May 30th, 2023

I booked a flight ticket from MakeMyTrip. However, mistakenly I made 2 bookings for the same itinerary. They refunded the full amount for my duplicate booking without any hassle on my first call. Great Service.

Tip for consumers:
no

Products used:
Flight

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Thumbnail of user joyailt
1 review
3 helpful votes
February 6th, 2023

Hi, I wanted to share my recent experience of Make my trip. So, I wanted to extend my flight from NY to New Delhi and by mistake the customer representative I was talking to earlier extend my father flight ticket instead of mine. I called back immediately to get it corrected after a few tries, where I only received the answer to wait, and they would give me a call back. By gods grace, I got connected to the amazing and ver helpful person named "Rahul". He told me he knows about the situation and the he will work on correcting it ASAP. He was the only individual who actual understood and concern and got my flight tickets corrected within 24hrs of my call. He assured me that make my trip will do the best, they can and fix this problem. There was no extra charges taken from me. I was very glad to be connected to this representative and truly believe that this kind of customer service should be highly appreciated. Thank you Rahul this would not have been possible without you, as I only received replies like "we will call you back"

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Thumbnail of user mc07031988
1 review
3 helpful votes
June 6th, 2023

Hotel was very nice and v enjoyed our stay. It was a nice pleasure and we liked entire hotel and resort!

Thumbnail of user amit554raj
1 review
0 helpful votes
October 7th, 2023

I've booked a ticket from Makemytrip and the services was really appreciable.my experience was amazing with Makemytrip bcz they are giving valuable services to their customers.

Thumbnail of user nehalk3
1 review
2 helpful votes
May 26th, 2023

How do I escalate my issue to s senior management of MakeMyTrip?

I have faced an issue & not received refund for my indigo booking. Indigo has cancelled the reservation & we opted for full refund. They have confirmed that the refund has been initiated to the agency.

But the stupid MMT representative is saying they have not received the refund. Hence cant process it! Need Help..

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Thumbnail of user shubhamdagar309
1 review
0 helpful votes
October 7th, 2023

Hi my name is shubham dagar. I want to say that make my trip is a best and excellent app for booking hotels, flights and other activities. In this app you can booking aney think in low time and the customer support is very best they pick call very fast.

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Thumbnail of user sumank50
1 review
0 helpful votes
July 1st, 2022

Make my trip calling O93, 39, 285, 539,,,. Call me problem solve 24 hours available all problem solve is the best Make my trip calling O93, 39, 285, 539,,,. Call me problem solve 24 hours available all problem solve is the best

Tip for consumers:
Make my trip calling O93,39,285,539,,,. call me problem solve 24 hours available all problem solve is the best

Products used:
Make my trip calling O93,39,285,539,,,. call me problem solve 24 hours available all problem solve is the best

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Thumbnail of user radherao04
1 review
0 helpful votes
October 7th, 2023

Make My Trip is a great company. The support team is always there to help. I have travelled to lot of places and I always booked with Make My Trip. Always the best services.

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Thumbnail of user karims55
1 review
1 helpful vote
December 6th, 2022
Verified purchase

Very bad service busses make My Trip. Today I have big problem from 8pm till 12.30 pm i waiting for with my old mumy she is age 69yrs. But I try to call the bussan his not answering my call. Also make my trip also no help. Very bad service. Guys i suggest u don't believe Make my trip at the situation not helping.

Thumbnail of user komal.sinandi123
2 reviews
1 helpful vote
October 7th, 2023

Recently booked a hotel, it was located at very isolates place. Was a bit scary.
We reqyested makemytrip to change my hotel, they gave me full refund. Good service, as the booking was non rwfundable.

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Thumbnail of user tonyj360
2 reviews
0 helpful votes
February 24th, 2020

Good agency. Customer service could be better.
Need to get more offers and use better systems

Thumbnail of user vekarin
1 review
2 helpful votes
October 30th, 2019

I was booked family package for 6 persons from Mumbai to srilanka from mmt as diwali premium packages.
At the time of booking, they informed it is a group packege and 15-20 people will be there in your package. But actually it is 39 people and big bus is for trip. It is takes one hrs too get to gether and waste of time. Not usefull at all. They are cheating to the people. More over, their India staff is not supportive and they don't know any thing about package. T

Thumbnail of user abhinavnirala55
1 review
0 helpful votes
October 7th, 2023

When it comes to my experience with make my trip it was all good and fantastic as it was an unplanned but in the peak hours they provided us with the best hotel on our destination spot with other facilities.

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Thumbnail of user makemytripc
MakeMyTrip C. – MakeMyTrip Rep

We're thrilled to hear about your fantastic experience with MakeMyTrip, especially during an unplanned trip in peak hours. Providing the best hotel and facilities is our aim. If you have any future travel plans or questions, please don't hesitate to reach out. We're here to assist you! Thanks

Thumbnail of user johnj263
1 review
7 helpful votes
March 20th, 2016

I have been using MakeMyTrip for booking hotels since i travel a lot. I am very much satisfied with the discounts and also the service rendered by them. I always found their service to be hassle free. Discounts, range and quality of hotels have always been the best. I love this site and would definitely recommend them to my friends and relative.

Tip for consumers:
kindly look out for the discount coupons and percentage of discount before booking.

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Thumbnail of user naveeng2
2 reviews
5 helpful votes
June 21st, 2016

We celebrated 50th wedding anniversary of our parents in Saffron Leaf hotel, GMS Road on 12th June, 2016. It offered a complete package of an expansive banquet, delicious food and exotic ambience.
All arrangement by the Banquet Manager, Mr. Uttam Rawat were at par with the reputation that precedes it. Apart from managing the arrangements, he took personal care of our guest as well. The food arrangement was well taken care of by Chef Kulbeer Rana under the supervision of Mr. Qureshi. The food and services provided were value for money and were simply great.
All in all an amazing price performance point.

CA Naveen Kumar Gupta
Er. S. M. Aggarwal
Dr. Sushil Gupta
Dehradun

Thumbnail of user rajput.amit531993
1 review
0 helpful votes
October 7th, 2023

I booked hotel and i get such a nice property and hotel service always i prefer to book through only MMT

Thumbnail of user graphjeet15
1 review
2 helpful votes
May 30th, 2023

I planned my solo trip on my birthday and booked my hotel and buses through MakeMyTrip. I was worried about the safety. But I was wrong, I got the best services from the hotel partner.

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Thumbnail of user goutamb1
3 reviews
0 helpful votes
October 31st, 2019

Make my trip customer care number *******763Make my trip customer care number *******763Make my trip customer care number *******763Make my trip customer care number *******763Make my trip customer care number *******763Make my trip customer care number *******763Make my trip customer care number *******763Make my trip customer care number *******763

Thumbnail of user vivekm1
1 review
4 helpful votes
November 7th, 2015

Hi,

I had very recently booked a ticket from makemytrip.
At the time of booking there was an offer on HDFC bank card of cash back.

While booking my ticket it said when I had entered the code it said that the amount would be refunded at a later stage.

I did my booking but that amount was not refunded.

When I contacted them they took almost 1.3 months time and then said that the code was not entered.

If the code was not entered I guess they just have to check and that could have been clear in 2 mins, but for the same they took so much time and told me the same after I had taken the trip.

This is the worst site to book your tickets
Try yatra.com

Thumbnail of user rajprince334
1 review
0 helpful votes
October 7th, 2023

This app is very usefull for us and when I called CX service they are very polite and resolve our query ASAP.
I m happy with the resolutions.

Products used:
Gift Card

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Company Representative

Thumbnail of user makemytripc
MakeMyTrip C.
Typically responds within 10 days

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