• Mainely Backcountry

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Overview

Mainely Backcountry has a rating of 1.6 stars from 141 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mainely Backcountry most frequently mention customer service, credit card, and poor quality problems. Mainely Backcountry ranks 77th among Outdoor Clothing sites.

  • Service
    9
  • Value
    8
  • Shipping
    8
  • Returns
    5
  • Quality
    8
3
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I sent a message through their customer service link online & they ignored me.
How would you rate Mainely Backcountry?
Top Positive Review

“Totally Awesome!”

Lady t.
3/25/19

After reading the reviews I was a tad skeptical. However, I am so glad I went with it. My order was placed on Wednesday March 13th and it arrived Brand new and well packed on Saturday March 17th. I am so impressed because it was free shipping. Thank you Back Country for doing what you promised. A new faithful customer, and I brought a northface bomber for 95.00. Yessssssss! Thank you Back Country!

Top Critical Review

“Do Not Shop With This Theif!”

Becky N.
10/23/18

I ordered 3 items last Christmas, never received them. My first email was responded with a shipping delay due to international back orders. All of my subsequent follow up requests have gone unanswered. Lost my money and never heard from this company again. Horrible service. I think the intent is to steal your money not sell you products! Buyer beware

Reviews (141)

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Reviews that mention popular keywords

customer service (21)
Thumbnail of user beckyn25
1 review
0 helpful votes
October 23rd, 2018

I ordered 3 items last Christmas, never received them. My first email was responded with a shipping delay due to international back orders. All of my subsequent follow up requests have gone unanswered. Lost my money and never heard from this company again. Horrible service. I think the intent is to steal your money not sell you products! Buyer beware

Thumbnail of user kellyb237
1 review
0 helpful votes
January 4th, 2018

I ordered an item that said it would be received by Christmas, and it wasnt, ok no biggie. Reached out to them on Facebook and they said it would take 8+ weeks as it was out of stock. They had already charged my card. It seemed strange so i requested a refund and they blocked me from their messages and their site. Definite scam, do not give these guys any of your money

Thumbnail of user emilyd78
1 review
1 helpful vote
February 12th, 2018

Terrible quality. I bought a sale item, which was extremely small, so the only option was to exchange it. I contacted them through e-mail, and sent to the address provided for an exchange. This process began back in August. I never received a new item. I have e-mailed many times for the item or the $50.00 back, and have not gotten any responses. Save your money, this company is a huge disappointment!

Thumbnail of user barbarac215
1 review
0 helpful votes
January 3rd, 2018

Ordered a hoodie Nov. 17th. Still have not received it, and it is now Jan. They do not answer e-mails personally, they just take your money and tell you generically the mdse. Is in transit. Phone number is useless, as mailbox is always full.
Thank goodness I paid with PayPal, my dispute is now and claim and PayPal is handling it for me. Do not do business with "CultureCrew" either, they too are part of this scam. If I could have given it a 0 rating I would have!

Thumbnail of user clarkg11
1 review
0 helpful votes
November 20th, 2017

I didn't know how to use the coupon code but Customer Service was great and walked me through it. Thanks!

Thumbnail of user ladyt56
1 review
0 helpful votes
March 25th, 2019

After reading the reviews I was a tad skeptical. However, I am so glad I went with it. My order was placed on Wednesday March 13th and it arrived Brand new and well packed on Saturday March 17th. I am so impressed because it was free shipping. Thank you Back Country for doing what you promised. A new faithful customer, and I brought a northface bomber for 95.00. Yessssssss! Thank you Back Country!

Thumbnail of user amandac210
1 review
2 helpful votes
November 19th, 2017

Facebook should absolutely shut this scam down! I ordered a sweatshirt almost 8 weeks ago and never heard anything from them! My sweatshirt just arrived and Ive never seen a bigger piece of garbage shirt! Its so tho. You can almost see thru it, the length of the arms is too short and you can tell that the patches added are cheap and poor quality! Just found out that since everything there is always on sale you cant get a refund for the garbage they send you!

Thumbnail of user amys313
1 review
2 helpful votes
March 16th, 2018

I ordered two hoodies & leggings in November 2017. I've never received my order. I've emailed them several times and first they said they will look into it & sorry for the delay. Now they just ignore me completely. These people are thieves and should be reported. Do Not Waste Your Money! I'd rate them Zero if I could.

Thumbnail of user reneeg92
1 review
0 helpful votes
October 4th, 2019

After multiple emails, it has now been two years since I placed my order. I never received the product and was never refunded my money. I would get a response about every third email I sent and it was the same email from Mainely every time. Do not order from them. Very disappointing

Thumbnail of user jaia7
1 review
0 helpful votes
September 24th, 2018

This company is brutal!
I bought a sweater for well over $50 Canadian and never received it. After numerous emails they have still yet to respond.
Absolutely disgusting company. Don't waste your time or money.
Fn crooks.

Thumbnail of user heatherf127
1 review
0 helpful votes
August 27th, 2018

Order this last Christmas never came lost 40$ SCAM DONT BUY! Very mad contact them had a com# they just blew it off wish I would have read reviews before ordering what a horrible company

Thumbnail of user aimeep10
1 review
1 helpful vote
March 1st, 2018

I had a great experience ordering from this company. Mainelybackcountry is amazing and was able to help with all my questions quickly and efficiently. Highly recommend.

Thumbnail of user francesa31
1 review
1 helpful vote
March 29th, 2018

Ordered in Nov 2017 with 2-4 week shipping confirmation. It is March 29,2018 and nothing. Countless emails following up and all they said was its coming. No phone number to call them. I requested a refund-no response. Finally yesterday, i filed a complaint with the BBB. They should be charged with theft

Thumbnail of user lisah393
1 review
4 helpful votes
March 15th, 2018

They took my money... never sent the product. Now wont respond to emails... thieves. I have submitted a claim with the better business bureau and am waiting for a response. They give online companies a bad name. Beware

Thumbnail of user nikkig41
2 reviews
5 helpful votes
January 23rd, 2018

I ordered a sweatshirt November 9th. It's almost February, I send an email about every 2 weeks asking about my order and the first few were answered with "I'll check on that and get back to you" but those have stopped. I have asked for a refund and no answer as well. It's now not even about the money, I'm not stopping out of principle so if they ripped you off keep posting about it, keep reviewing, keep calling, we can't just let some company take advantage of us. The more ads they post on Facebook the more I keep telling people what they did to me.

Thumbnail of user kerrim19
1 review
2 helpful votes
November 29th, 2017

Waited over a month to receive the sweatshirt I ordered. It was from China and ridiculously poor quality - I can see through it - everything about it is fake. The company is difficult to contact. Email is responded to with form letters and doesn't address the original question. They're saying I can't get a refund for my $40 purchase. This item isn't worth $5. Do not order from this company, it's a scam.

Thumbnail of user janetm284
1 review
1 helpful vote
August 16th, 2018

8+ months and still no product. I have sent numerous emails asking for status and eventually demanding a refund- to no avail. I agree with all other posts claiming thieves'. Ridiculous.

Thumbnail of user allysons6
1 review
3 helpful votes
October 14th, 2017

I ordered two sweatshirts from this merchant. Weeks later, I received one sweatshirt, not remotely close to either which I ordered: incorrect color and style, extremely poor construction (torn seams, loose threads), sizing issues (I ordered a women's size medium based on their size charts and what I rec'd would not fit my 8 year-old!). I've tried calling the merchant over multiple days and no one ever picks up and the voicemail is always full. My item is worthy of going straight into the garbage! This company is a hoax.

Thumbnail of user marih12
1 review
1 helpful vote
January 5th, 2018

We ordered five weeks ago and have yet to receive our package. This place is ridiculous, all we get is emails that dont answer our direct questions about our purchase. Ive requested a refund, no product is worth the bad customer service. From the looks online, this is a common issue among others. Save your money and your time!

Thumbnail of user lh104
1 review
3 helpful votes
March 18th, 2018

I suspect the 5 star reviews here must be from the company themselves placing mock reviews of their so called products.
All the reviews about not receiving product and credit cards being charged are legitimate. I bought something in December 2017. Estimated shipping time was 2-4 weeks; I was ok with that. But every time I inquired, even a month later, I got the same response, 2-4 weeks. It's the middle of March and they've stopped responding. I am only out 38.99, but I feel like I was totally scammed. Lesson learned. BAD COMPANY. Do not invest your time or money.

Thumbnail of user jenniferj160
1 review
2 helpful votes
November 25th, 2017

Waited 2 months for my first item and it is absolutely garbage from China. I got a size bigger because that is what it recommends but it is still WAY too small. The quality is trash and easily could have gotten something nicer at Wal Mart. Now they don't want to give me a refund because my items were discounted. This place is absolutely horrible. Buyer beware

Thumbnail of user courtneyh70
1 review
2 helpful votes
February 24th, 2018

Same issue as everyone else. Ordered, never received, no response to multiple requests for a refund. Call your credit card company and file a dispute. If they get half as many disputes as there are complaints on this site, their merchant accounts will be revoked. Got my money back from my credit card company! Good luck.

Thumbnail of user audras9
2 reviews
10 helpful votes
November 7th, 2017

It took over two months to receive my "sweatshirt" because they claimed high demand for the product. Once I received it, it's basically a glorified long sleeve hooded t-shirt, and, even at an XL (I'm typically a medium), it's sized horribly. The arms are long and baggy but the torso is almost cropped. It looked like a thick, cozy, oversized hoodie online, therein lies the disappointment.

Additionally, they portray themselves as an American company based out of New England. Nope. Shipped straight from China.

Even for $34.00 I wouldn't recommend this company. I'm interested to see what happens once I wash it.

Service
Value
Shipping
Quality
Thumbnail of user alexah6
1 review
1 helpful vote
January 6th, 2018

I wish I could give this place negative stars. I ordered a hoodie 2 months ago and still nothing. I was originally told that shipping could take up to 4 weeks due to high demand, but after 4 weeks with no updates I emailed and was told again that it could take up to 4 weeks because they're busy (even though it had already been 5). I've been emailing them weekly since then and always get a very generic and unhelpful response. If you comment on their Facebook page about how long it's taking they will delete your comment and block you from commenting on their page.

Thumbnail of user sarahd202
1 review
3 helpful votes
March 10th, 2018

0 STARS!

Bought my boyfriend hundreds of dollars worth of products from this site on Black Friday. They claimed it would be in by Christmas! 4 months later... still no product. They refuse to give me a refund. I continue to get the same email over and over again telling me to go to their FAQ page and that they put time frames on it... uhhh it says up to 5 weeks not 4 months! This site needs to be shut down! Im out of so much money and my boyfriend still doesnt have his presents. Absolutely ridiculous. DO NOT SHOP HERE!

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1.6
141 reviews
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