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Mailchimp

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Overview

Mailchimp has a rating of 2.93 stars from 54 reviews, indicating that most customers are generally dissatisfied with their purchases. Mailchimp ranks 603rd among Marketing sites.

  • Value
    3
Positive reviews (last 12 months): 0%
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Critical highlights

  • We have had a few issues with MailChimp in the past six months and they literally offer ZERO customer service.
How would you rate Mailchimp?
Top Positive Review

“Incredible for bulk emailing lists”

Rod C.
4/25/22

Mailchimp has a very easy to use interface so you can keep your email lists up to date with beautiful and responsive emails. They also have a great product for transactional emailing (Mandrill). Wonderful!

Top Critical Review

“Wish I could give them a Zero”

Jennifer M.
8/10/23

I wish I could give this vendor a 0. Mailchimp has the worst user interface and customer support experience ever.

Reviews (54)

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customer service (3)
Thumbnail of user annav15
Anna V.
10 reviews
22 helpful votes
“Pretty good email service”
December 1st, 2016

(1) Neat that you can upload your own templates. But sometimes Sublime text says my template is perfect while Mailchimp cannot render it correctly and I need to add extra tags just to satisfy Mailchimp.
(2) Neat file managing system. Basically, like a CMS - no need to worry about locating files on your business FTP server.
(3) Pricing bites sometimes.
(4) I wish they offered more options for conditions: like "send this campaign to people on this list who did not read my previous email".

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Helpful  (3)
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Thumbnail of user roberta408
Robert A.
3 reviews
11 helpful votes
“One of the best email marketing platforms, but definitely overpriced”
April 17th, 2017

I really love MailChimp service and I believe it's one of the best email marketing solutions out there.

One thing I can't figure out is their weird pricing model: the FREE plan allows you to store up to 2000 subscribers, while the PAID plan worth $20/mo only allows up to 1500 subscribers. Is that fair?

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Helpful  (2)
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Thumbnail of user alicec208
Alice C.
1 review
4 helpful votes
“Highly professional.”
November 22nd, 2018

I love the service it has not let me down since I've been deployed overseas
Trying to keep up with my projects.

Helpful  (2)
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Thumbnail of user andyt19
Andy T.
4 reviews
8 helpful votes
“Cool for average number of Subscribers”
June 15th, 2015

Our team is using this tool for a while until such time they stopped in sending emails because of the increase of our subscribers. The sending of emails is cool though, User-interface friendly.

Helpful  (4)
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21 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

MailChimp is a marketing platform for small businesses. Send beautiful emails, connect your e-commerce store, advertise, and build your brand.

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