• Mailchimp

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Mailchimp

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Overview

Mailchimp has a rating of 3.85 stars from 54 reviews, indicating that most customers are generally satisfied with their purchases. Mailchimp ranks 102nd among Marketing sites.

  • Service
    3
  • Shipping
    1
  • Quality
    3
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

Critical highlights

  • We have had a few issues with MailChimp in the past six months and they literally offer ZERO customer service.
How would you rate Mailchimp?
Top Positive Review

“Incredible for bulk emailing lists”

Rod C.
4/25/22

Mailchimp has a very easy to use interface so you can keep your email lists up to date with beautiful and responsive emails. They also have a great product for transactional emailing (Mandrill). Wonderful!

Top Critical Review

“Take your business elsewhere”

J. Michael C.
7/19/22

Mailchimp deleted an account of mine for reasons unknown and now claim they cannot restore it, yet the email address I use with the website remains in their system. As a web designer and internet marketer I know any account can be restored on the server side, so the rep is flat out lying. This is an arbitrary choice on their part not to reinstate it, yet they claim they will "let" me to set up a new account with a different email address. This is ridiculous and stunningly stupid when they already have the only address that is associated with the website and has been since the beginning, so I cannot simply create a new address to represent a website that has been in business for years. JM Christian JMC Enterprises

Reviews (54)

Rating

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Reviews that mention popular keywords

customer service (3)
Thumbnail of user pablos26
8 reviews
1 helpful vote
January 18th, 2021

My company uses MailChimp for the work mail. The service isn't cheap but we are still not satisfied with some functions.

Thumbnail of user patrickm91
6 reviews
17 helpful votes
May 11th, 2015

This is a decent eblast service, but I definitely see room for improvements. Especially, with the lists. It would be helpful if you could view the whole list and uncheck a few you don't want to send to. There are several templates to choose from, but it seems they're all about the same. I do like when you preview, it shows you what it will look like on a mobile device. I don't know, it gets the job done, but I would like to see more flexibility.

Thumbnail of user josephf27
1 review
4 helpful votes
October 21st, 2013

For starters, this is completely free if you only have under ******* email newsletters per month. For that reason alone I would have given it a 5 star rating. The problem is that they do not have the more robust features of other email newsletter companies to send surveys, participate in events and other features that many need.

21 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

MailChimp is a marketing platform for small businesses. Send beautiful emails, connect your e-commerce store, advertise, and build your brand.

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