Mailboxnationwide

"Delivered" 3,000 money-off leaflets in the Cambridge News and Crier, this is organised by Mailbox Distribution. Not got a single one back, no customers polled from the target area received them, Mailbox refused to give any street addresses delivered to apart from a short list of addresses all from one area which their independent auditor checks. Disgusted

Do not use this company under any circumstances
The reviews posted below are clearly fabricated reviews from the organisers themselves.
They do not communicate. They are extrememly unprofessional
I did not have evidence of a single communication being printed or delivered.
Ultimately, the fault is my mine for having contracted MailboxNationwide
Do not make the same mistake
Use the RoyalMail Door2Door service. More expensive but infinitely more reliable

We have contracted this company to deliver 33,000 brochures for a local Arts Festival. We specified the postcode areas which should have given a concentrated coverage. 3 weeks after after the due delivery date we have yet to find one household in receipt of our brochure even though the company insist that all brochures have been delivered! I would be very pleased to hear from anyone who has made high level complaints and/or have commenced legal action so we may plan our course of action.

Do not use this company. We did, they did not deliver any leaflets and we subsequently took them to the small claims court and won. Getting the money, thats another matter! Caroline is a very slippery customer and lies easily. I visted her yesterday and was told that the company is in liquidation (Caroline herself told me that) but when I phoned offering work "Jamie" was very quick to prusue the enquiry. Basically a bunch of crooks. If you want to know more I think you can contact me via this site.

We used this company to distribute over 13,000 flyers and yet we are confident that they haven''t delivered any. They still haven't given any reports of areas covered despite numerous requests. This seems to mirror the problems other users on this site have had, apart from a number of questionably positive ones. It would seem we have lost not only the money we paid them, but also the sizeable printing costs of the leaflets. Has anyone had any luck complaining, or have any advice about legal action?

Amazing... How to manipulate a website!

I was asked by a friend to check into this company as she's about to take them to court.
Looking over all the reviews of this company, just take a look at how many of the 5 * positive reviews are from people who've only commented on one company- check it out.
Someone more cynical than myself could possibly think that this company were setting up these reviews themselves... surely not, what sort of company would do such a thing?

We used Mailbox Nationwide because they allowed us to specify rural villages within a given postcode. We asked them to distribute 39,000 of two separate leaflets together. We were initially concerned when no one we knew in the distribution area had received a leaflet. We contacted them and they asked us for specific postcodes so we gave them 5 x 6 digit postcodes. That weekend, a full week after the distribution should have been completed, these 5 very specific postcodes received one or other of the fliers - not both. But surrounding addresses still did not receive the fliers. Our understanding is that there are at least 9 outstanding and unpaid county court judgements against them. Also there are very many complaints on gumtree and other websites from leaflet distributors who have not been paid. Basically, if you do the sums they don't add up. They can't pay what they claim they pay distributors and charge what they charge clients... the sums don't work... certainly in a rural area. We have been asking them to tell us how many distributors they had and how long they were distributing... they have not. Caroline Pocock's daughter, Katie Gray acts for the company as a 'paralegal'. She is a final year student at the University of the West of England and on her blog and cv she boasts that she enjoys appearing in court on their behalf to defend the many court cases that are brought against them. They have an in-house solicitor advocate, Gareth Rosser-Davies, who we were promised would deal with our case but when we asked for evidence that they had deployed sufficient leaflet distributors for sufficient time to distribute 39,000 leaflets for us, he did not do this and opted to pass the case back to his 'colleagues' We have assumed this means Katie Gray. We have reported Gareth Rosser-Davies to the SRA as we do not believe he is acting within their guidelines as a solicitor if he is working for a company who do not pay when county court judgements are found against them.

Very very bad experience. And YES, go to page 2 and 3 to read about the reality of this company of thieves and dishonnest cowboys.
I used them twice in London and I know now that no leaflets were distributed. I spoke to a number of people who live in the area.
When I first contacted Mailboxnationwide, Caroline herself answered. She always answers. I thought that was a bit strange as a busy Director would have a number of Office workers to handle distributions nationwide. She was very prompt at sending the invoice and very clear when pointing out that payment had to be done upfront.
When I later rang back to ask for a report, it took weeks to arrive and it was fake. I checked with the locals.
I wasted £3000 in printing and distribution costs. We are a small company and I am livid that MAilboxnationwide completely ruined the opportunity of a good advertising campaign.

Mailbox Nationwide is a Devon, UK based leaflet distribution company. They undertook to distribute ove 23,000 leaflets from 12-16 September 2011. I did not get one person interested in my service. Royal Mail distributed about 75,000 leaflets earlier this year & I had a great response. I back checked & found that not one leaflet was delivered in the post codes I asked for. Executive Director Caroline Pocock agreed to give me information about the distribution but only reluctantly supplied a list of only 16 roads in which they had distributed leaflets. She then stopped responding to emails. So I am in the process of taking this company to court. Very very bad experience & very costly so far.

We had an awful experience will these people - 17,000 leaflets were to be distributed and the FAILED to deliever them.
All of our 'phone calls to Caroline Pocock have been met with a curt and arrogant reply. We are fobbed off each time and she NEVER returns calls once she has your money.
AVOID AT ALL COSTS!

These people are crooks, I don't believe one of the earlier reviews - I think they are written by the company in different names - note how not one of the reviewers has written more than this one review? I am in the process of taking them to court for the non delivery of leaflets. Check other sites out including Trading Standards in Devon who are investigating them - you'll soon see how dreadful their service is. And for the record - they have 5 CCJ's against them that I know of! (all public information so check it out for yourselves)

We contracted this organisation (not sure of its' legal status so maybe check) to send out ******* flyers in London paying £420 for solus. Once paid, they didn't respond to complaints until we contacted their local trading standards. I went to about 10-15 properties* to which I have access (we are a property managing agent in the area) and talked to the tenants and not one had been received. This picture is starting to look as if it is replicated elsewhere. Subsequent to a posting in March we were threatened with legal action to remove our posting, which has prompted us to act on our original threat to begin legal action for breach of contract. We don't do this lightly but we allege that they have completely failed to distribute any leaflets and we are confident we can prove it. Exeter trading standards & watchdog have also apparently received a number of complaints about this organisation.

* we are now trying to talk to 100 local people, so far not one person has seen our leaflet before.

NB Looking at other websites it also appears they only pay their distributors if pushed hard and always in considerable arrears. It now seems they are using clever techniques to suppress any successful searches for complaints & reviews. They say they have ISO9001 but if you examine the website of the company that accredited it there is an overriding emphasis on consistency – whether consistently good or bad – as against quality. Also be careful of receiving their 'contract' without realising it – it is attached to their booking form but is not noticeable & doesn't print out; it would fail UCTA for consumers every day of the week but the test will be a little higher for B2B.

All looked ok from the outset and they reeled us in, but then we realised these are true con-artists. They should not be allowed to trade as they do not do the job at all. Simply cowboys. Please avoid. Any ideas of how to reclaim payment or take to court?

We paid this company a lot of money to deliver 10,000 flyers door to door and they have not delivered a single one of them!

Were small start-up business in the local community and did about a thousand ourselves last year and had loads of responses, so for 10,000 to have gone out and not get one phone call is simply impossible!

We took it upon ourslves to knock some of the doors included in the report they compiled and not a single person out of 50 houses had seen or recieved our flyer.

Were going to take legal action against them.

Placed an order for 10,000 leaflets and it seems they delivered hardly any. Out of 63 villages they delivered to parts of 10 of them (but not the whole villages). Was told at the outset that I would receive listings for all properties that were delivered to now they won't provide them. Obviously, becasue they don't have them. They are very efficient getting the order but don't give a stuff about fulfilling it. We have spot checked the area and leaflets haven't been received. Trying to get them to sort it out is a waste of time. So we wasted money on the actual leaflets and on the distribution. It's put back the launch of our website and messed up our marketing big time. Will have to do the distribution ourselves as we don't trust anyone to do it for us. They are a bunch of fraudulent cowboys. July 2011

Do not use Mailbox Nationwide Ltd for your leaflet distribution. Exeter Trading Standards are collecting complaints against them if you have been ripped off also.

Mailbox Nationwide were supposed to have distributed 7000 leaflet, after serveral phone calls and emails we received nothing reporting back from them, and not 1 single contact from anyone who should have received the leaflets. Legal action to be taken, take your money and dump your leaflets!

They do not pay you to deliver there leaflets. They owe me 300 pounds and have not paid me in 2 months. DO NOT DELIVER LEAFLETS FOR THEM AS THEY WILL RIP YOU OFF. LOOK ON GOOGLE AND MANY OTHERS HAVE BENE RIPPED OF.

We paid this company a lot of money to deliver 7500 flyers solos door to door and they have not delivered a single one of them! This was back in mid January 2011.

Were a small business in the local community and did about a thousand ourselves last year and had loads of responses, so for 7500 to have gone out and not get one phone call is simply impossible!

We took it upon ourslves to knock some of the doors and email our existing landlords in the roads where the distribution was meant to take place and included in the report they compiled and not a single person out of 50 houses had seen or recieved our flyer.

The communication with the MD Caroline Pocock is non existant and she is extremley rude and not accomodating in anyway at all, most unhelpful and passed the buck! We are still arguing with this company 3 months later and are awaiting a part refund for our distribution and have now waited 3 weeks for the cheque to arrive.

Not sure what we can do really, have reported them to the Devon Trading Standards.

We have wasted so much of our precious business time and money and have ended up carrying out the distribution ourselves, but we are really behind with our companies marketing due to this so called leaflet distribution company! 1st April 2011.

Being the first time with this company I decided to check them out on line.
There was a lot of good feedback so decided to use them to manage my leaflet dropping with a view to building up to 100 campaigns per month in various parts of the country.
I spent a lot of time talking to one of the directors on the phone to get reassurance that my leaflets would go out on time & in the areas I wanted. These conversations took place at least 6 weeks prior to the commencement date of 12th September so there was no pressure on Mailbox Nationwide to organise my campaign.
Having been convinced that they would deliver on their promises I decided to try a small campaign of 10,000 leaflets in the ST13 area.
I ordered & paid for printing (printing done by Ashey House in Exeter} on the 26th August 2011 & the payment of £480 to Mailbox Nationwide showed in my account on the 6th September 2011.
On the Friday the 9th September I received a phone call from the printers saying that the leaflets were still with them & had not been picked up.
I called Mailbox nationwide & talked to Caroline Pocock, a director, & was confronted by an efficient but very abrupt, cold response.
She told me that TNT would pick up the leaflets that day & take them straight to their team in Staffordshire.
At this stage alarm bells began to ring as it was impossible for TNT to do this as it was late afternoon, Ms. Pocock said that the leaflets would go to them first to be divided up & then on to Staffordshire & did not need to worry as they would go out on time.
On the 16th September 2011 Ashley House rang to say that the leaflets had now been picked up by TNT, 4 days after the campaign should have started. I rang Ms Pocock again & she again said not to worry as they would be in Staffordshire that day.
She said that they would be delivered and not to worry.
I asked her to give me the back check reports as soon as they had completed the drop.
This was not forth coming & I again, had to ring to find out where they had been delivered.
In the mean time I personally did a back check, door to door, in one of the areas they were supposed to have dropped.
I rang Ms Pocock & she said the drop had been done. I then dropped the bombshell that I had done a back check and had a zero response to which she gave a curt short reply that she would check it out & send me a report.
She sent me a report that only covered about 10% of what they had done.
My leaflets contain 8 ads from different companies & to date no-one has had any response from this leaflet campaign.
On top of all this 1,500 leaflets have been found on waste land way off the drop areas (indicating that their leaflet droppers have gone out of their way to cheat me & my customers).
This company boasts about its customer service, its complaint procedure & drop service but my experience is that they are very abrupt whenever you phone them & are very unhelpful.
Some of their terms and conditions are not legally binding.
I am in touch with the relevant authorities so if anyone has had a similar experience please contact me & I'll take this further.
In the meantime stay away from thsi company.