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MagicJack has a rating of 1.62 stars from 29 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MagicJack most frequently mention customer service, credit card, and phone number problems. MagicJack ranks 64th among Voip sites.
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I love their affordable wireless phone plans, but now they are shutting down. I hope they will keep the landline service for yrs to come because I have been with them for over 10 yrs. And I don't want to look for another carriers.
It is the worst experience. Called 12 times to try to speak with billing department and was never about to be connected to the Billing Dept. Send an email requesting a call from Billing Department and simply received a standard email response. It seems that all services are routed to Off Shore and you can never get a USA representative on the phone. I can call my local representative and am able to speak with their representative than I can with the Billing Dept.
I have had the MagicJack for two years now. The product is perfect and works wonderfully well. Saved a bundle on long distance fees. Wouldn't get rid of it for the world! The problem is the Company... When you try to talk to someone to ask a question... I spent over an hour with an "agent" who sent me to another "agent", and all this time, they have prerecorded answers that tell you "Sorry to keep you waiting, I will be right with you"... one after the other, and they have you waiting for an extremely long time before you get the tiniest answer. I got se frustrated, I asked where I could file a complaint. They gave me the same place as the other person mentionned, and when I typed it, it got your site... I will be trying the other site the previous person mentionned. I hope they get a real phone number soon, because the product is genius, the company smells like a dead rat.
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Enjoy uncompromised VoIP calling and say goodbye to phone bills with magicJack. Get free unlimited calling to the US & Canada and keep your same number!
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