Madisonseating

Purchased 2 Steelcase Leap V2 chairs. One showed up damaged and they are shipping a new one out. Good thus far, I'll confirm how the replacement chair looks once received.

I ordered a new office chair that arrived with some damage due to shipping. I emailed customer service and they offered to replace the chair for me. I was very happy with this offered solution. (4 out of 5 stars only because I am currently waiting for the replacement chair).

I received a damaged chair, but Madison Seating's customer service team shipped a replacement chair to resolve the issue.

I purchased a stool from these folks and received the wrong seat.
They did come through and made me their customer happy.

Madison Seating has great customer service. I sent in a photo of the chair they delivered and the seat adjustments were broken. When I emailed them they immediately responded and said they would replace the chair at no cost! Would definitely purchase from them again.

I have owned a Steelcase Leap V2 for about 6 months and have had the arm rest fail along with the chair base. I reach out to their customer service and got a quick response and am currently being assisted by them to facilitate a replacement chair. I appreciate their swift and thoughtful response.

Had an issue with the first chair they sent me, so I contacted the support and they replaced the chair free of charge.

We ordered 7 Leap chairs from Madison Seating. Upon delivery we found three were broken. We sent an email with photos to customer service and received a response and satisfactory resolution within the day. We would definitely order from them again based on their excellent customer service.

I recently ordered an office chair from Madison Seating. The chair was sent promptly, and was packaged well. Unfortunately, the chair had a small defect (the raise/lower hydraulics were stuck). I got in touch with the company's customer service; they sent me a couple of suggested remedies, and when those didn't do the trick, they decided to send me a replacement item. Really appreciate their responsiveness and their willingness to fix the situation.

I received my a Steel Case Leap V1 and put it together just to find out that the chair wobbled side to side. Besides that, the chair is in good condition. So, I reached out to the customer service and got a quick courteous response. They offered to replace the chair at no cost to me if I wrote this review.

Our Company ordered 40 Allsteel Acquity chairs from Madison Seating. The sales experience was very positive and the chairs were delivered directly to our suite on time and in the in the condition as promised. Two of the chairs were badly damaged during shipping and since receipt of delivery, we found 4 additional chairs do not properly work (they will not move up and down). I reached out to customer service and they have agreed to ship replacement chairs to us at no additional cost! We will definitely consider ordering from Madison seating the next time we need office chairs.

Just received a chair order from Madisonseating.com. I spoke with customer service regarding a broken piece on the chair and they have agreed to replace the chair at no expense to me. I found their customer service very easy to work with in helping us to resolve this matter.

I ordered a All Steel chair for an employee, however the chair we received was damaged. I worked with Annie in customer service and was issued a replacement chair in no time. This was an easy and great return experience with MadisonSeating. Would recommend this company to others.

I had purchased a chair from Madison seating last month. During the assembly of the chair, the cylinder got stuck and was not coming out due to which the seat height could not be adjusted. This is the time of of Covid isolation and it's difficult to get help to get things fixed. The customer service at Madison seating was patient and helpful though. They responded to all my queries, sent me helpful links, and tried their best in assisting me. When it looked like it could be repaired by me, they offered me a new chair at no additional cost. I really appreciate the gesture and the service provided to me

I purchased the Leap Chair V2 by Steelcase on 11/17 and it arrived a little over a week later. Unfortunately, when I took it out of the box, there were a couple of pieces of plastic in the bag holding the chair part that indicated something broke in transit. Once I assembled the chair, I discovered the plastic piece that connects the back of the chair to the main frame was broken. I took some photos to share with the business and they responded right away. They're now going to send me a new chair without requiring me to send this one back. I appreciate the swift and helpful customer service.

I purchased an Aeron chair by Herman Miller. The recommended size was a B/C but Herman Miller recommends that anyone falling in the B/C range order the B size. I am 220lbs, 6'2" and was in the upper limit of the B/C range. The B size was way too small, The lumbar support needed to be set so high on the supporting rails that it popped off and the seat was almost 6 inches from the back of my knees. Use the sizing chart with caution or, better yet, call Madison Seating and speak with a sales rep before you buy. If you have to return the chair the shipping cost, which are on you, can be very high, the shipping from California was about $165. Madison Seating was good enough to waive the restock fee of $50. It was an expensive lesson, but the chair was delivered within the stated timeframe, there is a 30 day money back guarantee and Madison Seating was responsive.

We received a very good deal on our Haworth Improv chairs. When one of the chairs came with a defect, MadisonSeating offered to ship a new one.

Updating review from my previous review- no restocking fees were charged for cancelled items. No issues with ordering.

I purchased a chair from Madison seating and am very satisfied with the purchase. There was some confusion on my part about the delivery scheduled, but once we got past that everything went smoothly. I will definitely purchase from them again.

After a little mix-up with the billing info not allowing them to bill me, I got a phone call apologizing and ensuring the order would be going out with only a couple extra day delay. That personal touch of a person call was a nice touch.
Suggestion for Madison Seating: provide the Tracking ID or an update on when we as customers can expect to get the tracking ID.

I ordered an Aeron chair for my son. When it didn't come in a reasonable amount of time, I emailed them. They said they didn't have the color, but they had a purple one. We took it and it was on his porch in fewer days than expected, in beautiful condition. WHAT I LOVE about Madison Seating is that I got a personal email reply immediately. We changed the delivery date when my son was going to be out of town. My son is ecstatic with the comfort of the chair. I am delighted with communication. Bravo.

The chairs were as described. The descriptions were a little confusing so I had to call customer service for some clarification. The CSR was helpful and assisted me in completing my order.

My experience with Madison Seating has been excellent. I have been ordering for several years now and haven't a thing negative to say about the customer service. I appreciate the service that I receive from each rep that I talk to you. The pricing is good and also the quality of the items that I purchase and receive items in a timely order.