• Madisonseating

Madisonseating

Overview

Madisonseating has a rating of 3.74 stars from 409 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Madisonseating most frequently mention customer service, new chair, and steelcase leap. Madisonseating ranks 19th among Furniture sites.

  • Service
    126
  • Value
    119
  • Shipping
    120
  • Returns
    88
  • Quality
    111

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 45.5%
Positive
10
Neutral
1
Negative
11
84
See all photos

What reviewers want you to know

Positive highlights

  • I am super pleased with my shopping experience at Madison seating.
  • We buy all of our office chairs from Madison Seating, because of the great prices and service.

Critical highlights

  • After a month their customer service called yelling at me on the phone and threatened me about the sending to court.
  • I also found out that they are not an authorized Herman Miller seller, so Herman Miller won't honor the warrantee.
How would you rate Madisonseating?
Top Positive Review

“Steelcase Leap V2 stool desk chair”

Sara B.
1/28/24

I love this chair - it's extremely comfortable and the price for an open box refurbished chair was great. Service team was also helpful resolving a minor issue with shipping.

Top Critical Review

“Open box steelcase chairs”

Gawaa A.
1/20/24

I purchase a steelcase chair from them and it was advertised as open box. But I received a steelcase chair with very poor condition which were used like 6-7 years. Chair legs were rusted on most of the places and they tried to paint it to cover the rust and it was still visible. It came in a regular box, Not its original box. Its a overused very old chairs in many years. They describe it as a New - OPEN BOX. And I returned it back but never received my money back. Then I submitted dispute through my credit card company. After a month their customer service called yelling at me on the phone and threatened me about the sending to court. Its a joke company. Waste of time and Money.

Reviews (409)

Rating

Timeframe

Other

Reviews that mention popular keywords

madison seating (173) customer service (197) herman miller (55) office chairs (54)
Thumbnail of user sarab1302
1 review
0 helpful votes
January 28th, 2024

I love this chair - it's extremely comfortable and the price for an open box refurbished chair was great. Service team was also helpful resolving a minor issue with shipping.

Thumbnail of user rweber21
1 review
0 helpful votes
March 26th, 2024

I purchased a Steelcase office chair from Madison Seating. Their site has an extensive selection, their prices are the best anywhere, and they're customer service is amazing - great communication throughout.

Products used:
Steelcase Office Chair

Service
Value
Shipping
Quality
Thumbnail of user jackobfranklin
1 review
0 helpful votes
November 8th, 2023
Verified purchase

I ordered a chair from Madison Seating, had some issues, and got a quick response and resolution to my problem all during the same week! Would definitely buy from them again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexc1578
1 review
1 helpful vote
March 16th, 2023
Verified purchase

We placed an order for eleven Steelcase Leap Chairs and received them just 6 days later! We were simply amazed at the timely fullfillment of our order and the quality of the chairs themselves. Two chairs were damaged during shipping, but Madison Seating came through for us and quickly resolved the issue and sent new chairs. Fantastic customer service! We would highly recommend Madisonseating.com for your office chair needs.

Tip for consumers:
Easy

Products used:
Chairs

Service
Value
Shipping
Returns
Quality
Thumbnail of user kendalle20
1 review
0 helpful votes
March 11th, 2023
Verified purchase

I recently purchased office furniture for a law firm, including a Freedom Chair with Headrest by Humanscale. Due to bad weather nationwide, several items from different vendors arrived damaged. The packaging for this chair was, overall, pretty good, and the damage was relatively minor, but still of concern. I sent Madison Seating a photograph of the damage and within 24 hours they offered to send out a new one. And, they promptly followed through. Short review: Great product lineup. Excellent return policies. Low prices. And they're nice. Will definitely be ordering from Madison Seating in the future.

Tip for consumers:
These are great prices on ergonomic office furniture featured in Wirecutter, Strategist, etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasmynh3
1 review
0 helpful votes
May 4th, 2022
Verified purchase

Madison Seating is our go-to vendor in our organization. Not only do they have a TON of products to choose from, but they have the best pricing BY FAR. For example, our internal ergonomic experts advised us to purchase the Steelcase Leap Chairs for our employees at $850/chair. Madison Seating had the exact same chair for $250- in new, perfect condition. Additionally, their customer service is just wonderful. We once had a small shipping issue that was responded to and rectified within 14 mins of emailing their customer service dept. We won't shop anywhere else!

Products used:
We typically by the Leap Chair from Steelcase, or other Steelcase products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisab2176
1 review
0 helpful votes
January 20th, 2021
Verified purchase

My order with Madison was easy, and far less expensive than I thought it would be after doing all my research. They set expectations about the delivery and were meeting them, keeping me informed about the progress of the shipment. But when the shipper broke my chairs and I told Madison, they had a solution for me within one business day. I was so impressed with their willingness to overcome external problems to make sure I had my needs met. Thanks, Madison!

Thumbnail of user davidr3114
1 review
0 helpful votes
January 28th, 2021
Verified purchase

I recently ordered an office chair through Madison Seating. As I searched different websites, I found their pricing to be extremely competitive. Once I ordered, I was updated regularly by email. The chair arrived, but FedEx during the shipment had beat up the box pretty badly affecting the chair. I took pictures and contacted service. They responded quickly and offered a great solution. My replacement chair order is in process. Thank you Madison customer service. Nice job!

Products used:
Office chair

Service
Value
Shipping
Returns
Quality
Thumbnail of user mattheww1033
1 review
0 helpful votes
April 15th, 2022
Verified purchase

I purchased a refurbished Herman Miller chair from Madison Seating. The chair was refurbished with all Herman Miller parts. Right after my order someone called me to confirm and answer some questions I had. The chair arrived just under 24 hours later. It's indistinguishable from a brand new one and only came in 2 pieces so assembly was super easy.

Service
Value
Shipping
Quality
Thumbnail of user olivern79
1 review
0 helpful votes
August 31st, 2023

I ordered a steel series leap v2 from Madison seating and it arrived in 3 days! Unfortunately it arrived broken. I reached out to the Madison seating customer service team and they immediately offered to send a replacement at no cost to me. Would recommend.

Service
Value
Shipping
Returns
Quality
Thumbnail of user willk65
1 review
0 helpful votes
August 20th, 2020

I was shopping for a new desk chair since I've been working from home for several months and my old chair was killing my back. I read good reviews on the Steelcase Leap V2 chair and Madison Seating had the best price I could find. When the chair arrived, I was not disappointed in the comfort, but unfortunately it was uneven and had a severe wobble. I contacted Madison Seating for warranty service and their reply surprised me. They told me they would of course replace the chair, but on top of that, they would send me the new one before I had to send back the old one. This was great because even though the chair is wobbly, I can still use it until the new one arrives. I also already turned the old box into a fort for my 2-year old so I can send the old chair back in the new chair's box.

Tip for consumers:
Please be aware that their shipping times are longer than usual due to the covid crisis. That's not anything they can control, but they are communicative about it.

Thumbnail of user rappguy08
1 review
0 helpful votes
July 12th, 2023
Verified purchase

Very quick to respond to emails and calls to address any questions and concerns I had. I would highly recommend this company if you want high quality chairs for a low price.

Products used:
Steelcase Leap V2

Service
Value
Shipping
Quality
Thumbnail of user irenav9
1 review
0 helpful votes
November 13th, 2020

We purchased two Leap Steelcase chairs from Madison seating. The price was the best we could find on line for those chairs. We are very happy with the service and the chair arrived quickly.
Irena V.

Thumbnail of user erins705
1 review
1 helpful vote
April 5th, 2022
Verified purchase

I have been looking for a steel case v2 for the past few months and with the unbeatable great pricing I chose Madison seating. However during the delivery there was a problem to the chair and I reached out to the customer service and they promptly helped with a great solution! They are reliable and are responsive to the customer's needs. Great experience overall with them!

Service
Value
Shipping
Returns
Quality
Thumbnail of user colec98
1 review
0 helpful votes
September 8th, 2022
Verified purchase

This company went above and beyond to ensure that I was happy with my order through them. Upon receiving my order in the mail I noticed that there was damage done to the item during the shipping process which was obviously out of their control. I reached out to their customer service department and they let me know that in order to avoid any further inconvenience they would provide me with a new replacement item and I could keep the damaged item free of charge. I am incredibly happy with their flexibility and willingness to make sure I was satisfied. Thank you.

Tip for consumers:
Make sure to browse the entire selection!

Products used:
Office chair.

Thumbnail of user seans606
1 review
0 helpful votes
December 8th, 2020

Ordered the "Leap Chair V2" by Steelcase which arrived damaged unfortunately, but Madison Seating provided great customer service and sent a replacement free of charge.

Thumbnail of user kais78
1 review
0 helpful votes
April 14th, 2022
Verified purchase

My order arrived within a week of ordering it. Unfortunately, the chair arrived damage, but the customer service team handled it exceptionally well. They were extremely responsive and respectful. Annie and Sarina made sure I was taken care of and were very helpful. I'll be receiving the replacement soon! I fully recommend Madison Seating!

Products used:
Steelcase Leap Chair

Service
Value
Shipping
Returns
Quality
Thumbnail of user timothyc1181
1 review
0 helpful votes
November 9th, 2022
Verified purchase

Customer service was phenomenal. The chair we received had a defect, and they were willing to work with me to find a solution that fit my needs. Would definitely recommend.

Products used:
chair

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasong1229
1 review
0 helpful votes
January 15th, 2022
Verified purchase

After 25 years, my old SteelCase finally gave up the ghost. Searching online I came across Madison Seating and was kind of blown away by their prices. Picked up a SteelCase at a huge discount. I peppered them with questions through email and even called the office and found them to be gracious and helpful. Soon after, I had my chair! I had a couple questions once it arrived and they were super helpful and took great care to make sure I was completely satisfied. Every once in a while I run across an organization that earns my trust right from the start - Madison Seating is one.

I highly recommend them for your seating needs!

Products used:
SteelCase office chair

Service
Value
Shipping
Quality
Thumbnail of user edwinm200
1 review
1 helpful vote
April 7th, 2021

Just writing to say madisonseating.com provided me with my purchased Leap Chair V2 as soon as possible. Great wheels, sleek base and the fabric was grade A and clean. They also have fantastic customer service who email promptly and address whatever issues may be had. I had a slight issue with a chair cylinder and they very hastily sent me a new one. I look forward to recommending these guys to any one in need of a relatively new chair in mint condition.

Tip for consumers:
Just do it. Give them a shot.

Products used:
Leap Chair V2

Service
Value
Shipping
Quality
Thumbnail of user fredb822
1 review
1 helpful vote
August 8th, 2022
Verified purchase

Until the pandemic, I had never ordered a fancy office chair for my home. Summer of 2020, I can't remember how I found their site now, but I got a Leap chair that I had been looking for for a while. Very great prices, and I couldn't find that exact model anywhere else.

Finally time to get another so we can have two at home. The first one showed up in a damaged box. I knew they packed it in a lot of bubble wrap, but I took pictures anyways just in case. Sure enough, a structural back piece was broken :( But they offered to send a whole new chair, and not worry about shipping the broken one back to them, so color me happy!

Products used:
Leap Chair

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamh608
1 review
0 helpful votes
March 9th, 2021
Verified purchase

My order with Madison was easy as I was offered a new replacement chair when the one that was delivered was damaged. They set expectations about the delivery and informed about the progress of the shipment. But when the shipper broke my chairs and I told Madison, they had a solution for me within one business day. They impressed me with their willingness to listen and provide a solution. I would recommend to others. Thanks

Products used:
Office knoll generational chair

Service
Value
Shipping
Returns
Quality
Thumbnail of user martas177
1 review
0 helpful votes
June 19th, 2023

We ordered an office chair with the headrest but received the one without. Quality of the chair is great and item was packaged really well, however we needed the headrest. Customer service was excellent, And resolved the shipping mistake very quickly.

Products used:
Chair

Service
Thumbnail of user liaml66
1 review
1 helpful vote
February 16th, 2022

I ordered a new office chair from Madison Seating for my office. It arrived with a broken seatback likely caused while shipping but otherwise was in great condition.

I reached out to customer support to ask for help and they responded really quickly. They were super understanding and helpful and quickly had arranged for a new chair to be sent to me free of charge. I really appreciate the great customer support.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevenk193
1 review
0 helpful votes
September 20th, 2018

I purchased two Steelcase Leap V2 chairs from Madison Seating.

The chairs are almost entirely assembled out of the box and come with simple, easy to follow instructions on how to put them together. There were almost 0 signs of prior use, the condition was impeccable.

On my second order I needed to contact customer service during the holidays due to some issues but despite the holiday rush, my problems were handled in timely fashion.

All-in-all I definitely plan on purchasing from them again. They make gifting high quality chairs affordable!

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Thumbnail of user madisons20
madison s.
Usually responds not within the first month

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