Macy's

Macy's has been my go-to destination as a young mom, and it's been a lifesaver in more ways than one.
Whether I'm looking for trendy clothing for myself or comfortable, stylish outfits for my child, Macy's consistently delivers. Their selection of baby and kids' clothing is not only adorable but also durable.

Let's start with the 'Good'. I experienced the most wonderful checkout from Sonia Torre; customer service at it's best.

Great prices and decent selection tempered by the declining tidiness of the stores and a lack of floor staff to provide customer service

I enjoy shopping in my local store and have always had wonderful customer service experiences in person. I enjoy the higher quality of their items and will pay a bit more for quality and customer service. I generally don't order clothing online because I end up returning 90% of it due to the fact the sizing charts are unrealistic.

Online however is different. Customer service varies but is generally well "okay". Orders are shipped efficiently (well most of the time). Due to living in a condo town house set up my packages keep getting delivered to the wrong address. I contact them in 48 hrs if neighbor decided to steal my package and request a replacement. Generally I don't have an issue getting a replacement. It's sort of annoying that this happens to about 10% of my packages. A lot of the time I find them half opened or opened and rummaged through. Good $#*! how dumb are my neighbors they should know when a package is coming to them. Even I know to read the address on every package I receive before I open it. Yea honesty is dead in my neighborhood. I only had a couple customer service issues where I've argued with the rep about the package being miss delivered. They tried to blame me for the issue when it was not true. It was the delivery rep that miss read the house numbers.

Ordered the wrong size from them by mistake. A quick call later and the return was processed, quickly and easily. The money was back on my credit card within two days.

The site is easy to navigate. Finding items that are just right is possible and fun. Especially, when reading the reviews that are helpful to complete the purchase.

First and foremost, I believe that Macy's is the best department store I've ever been to in all my years of shopping! I am an avid and loyal customer for 25 years now and always felt that they were just perfect! But recently, Macy's has changed their return policy to a strict 30 day return, which is a great disappointment to me because there are times where time slips me by and it may be a little past 30 days. I have recently encountered, a problem with an online return. I spoke to a representative within the 30 days who told me that a refund would be issued, and that there was no need to return the blouse I purchased because it was damaged. So I waited and waited for the refund, but nothing ever happened. I called and explained everything to the new representative who found no record of my previous conversation, which completely amazed me! I put in a dispute and Macy's, to my surprise, denied my claim for a silly little $39 because they said it was past the 30 days (and it was NOT). Of course, I will continue to shop at Macy's because it is my favorite store, but I am very unhappy with what happened with my return and all because of its new 30 day return policy. It really was a big disappointment to me because I spend up to $800 a month and yet they gave me such a problem for a silly $39 - just very unhappy about this new return policy!

Macy's is the perfect place for shopping for everyone and for any occasion. They have a variety of items, from clothing to perfumes, cosmetics and even household.

My Macys experiences are mostly great. Only problem I ever had was when a cashier forgot to remove an alarm (she did deactivate it so I got all the way home before I noticed). Service at the cosmetics counters is great though.

I have also used their chat service which is very easy to use with minimal wait time. If you don't want to hang on the phone, the reps at this service definitely have the know-how to help just as well.

Bought the Gucci Bloom perfume from Macy's. It has a lovely, long-lasting scent but it is a bit on the pricey side. Shopping was easy but delivery was a tad slow.

I was shopping at your store this pass weekend and as a was walking out my 3 yr old says mami her neck looks broken is she ok. Omg it was so funny what's the deal with the giraffe neck manikins? Store fashion square mall Orlando fl

I have been receiving shoddy clothing when I order online. But Macy's sent a really nice outfit for a job interview for my son. The fabric and the workmanship is great. Very up to date--grey on grey. I caught a sale so the prices were fine.

I just wanted to clarify that it's their online customer service that needs help. In store they're pretty great. Returns are Abit of a pain as well as they have occasionally sent the wrong items and needed to be sent back. The whole process takes forever.

Once upon a time Macy's was the only show in town Now with the internet there are many more options but it's still a good place to shop

Macy's is a great place to order gifts from! My parents gifted me with a hoodie that arrived gift wrapped for my birthday and already has the return tag on it if I need to exchange it for another size. Talk about efficiency.

I went to Macy's on 12/14/2022 and bought some cologne and it had indicated on the website it came with a free gift. So I informed the lady that was assisting me and she couldn't find any free gift bags that it came with so she said if I had a minute she would go look in the stock room so waited and she did. She came back with a Jimmy Choo duffle bag and even wrapped my cologne for me she provided excellent customer service and I was so thankful to her. So then I come home and realized I was supposed to buy 2 colognes not only one so I go back to Macy's at like 7 pm and asked to purchase the same cologne again and asked for the free gift since I knew they had one and the worker told me that they were not able to go into the stockroom it was to late and every night they changed the code to get it for me to return the next day after 12 pm if I wanted the free duffle bag. I honestly felt like they just didn't want to make the extra effort to fo walk to the stock room, it's like bring the bags onto the sales floor like other vendors do why do you keep them locked up in the stockroom when Christmas is days away? So I did I returned the following day 12/15/2022 to find the helpful lady that helped me the first time I made my purchase. I informed her of what had happened and she could not believe it that they made me come back the next day, and again she went out of her way and did everything she could to make my purchase go as smoothly as possible, I wish some of the other workers did the same and provided their customer with such excellent customer service at this time of the year. So I would like to give a special thanks to Carloyn H. For providing me and I'm sure all of your customers with such excellent customer service I truly did appreciate you.

I wonder that more people don't shop on line with Macy's. I find good bargains. But it is like any other retailer on-line or brick and mortar. You have to do your homework. I don't think I would buy Black and Decker small appliances from them, just based on price, but I certainly can find clothing and linen bargains. These are only examples, of course, and buying on line is not as fun as the in store experience of being waited on, and exploring items not on their web site.

I can't say enough about Macy's.com. Firstly, all cosmetics orders always have free shipping! Whether you order $10 or $100, it's always free shipping. I love that! They have great sales all the time, and they have lower end brands that they dont carry in the stores. I recently ordered some shoes and clothing. The shipping was quick. I am really impressed and now I know that k dont need to go downtown to pick up what I need. Thumbs up people!

Macy's website for my Macy's American Express credit card is really awful!
Some thief was able to obtain my password and order clothes online, however Macy's did call me to check on it, since the address was wrong, and they did not let the order go through. There is no place on their website to " sign in ", and after I found the correct website, I couldn't find what my balance was or when the payment was due. The screen kept freezing too, and it wasn't my computer... The quality of their clothing has improved but there are still some flimsy cheap garments on their websites, and I rely on the reviews from other customers to choose

I like Macy's.com! I get super deals on their website. Plus as a Macy's card holder I get sent coupons and ge double savings. I probably use them the most. Free shipping at over $50.00 and Returns are pretty easy. Sometimes packages take too long to get to me, but that is just sometimes. Most of the time packing is well done and On occasion it has been poor. When I have needed customer service it has been excellent.

I love getting beauty products there because its like always free shipping over 25 bucks, beauty items only! But a lot of times they will run free shipping no minimum order on beauty items and they sent me a goodie bag with the last 2 orders filled with expensive samples. More than sephora. Their other clothing and bedding and stuff can be pretty pricey for my liking so for that I'll take off 1 star but they have never disappointed me and have excellent customer service

I really like to shop her for my makeup. So much to choose from. The people are always so helpful. I have also ordered online and receive my items in a timely manner.

I am a longtime customer and I've had lots of experiences with Macy's, both good and bad. Still, I continue to buy here and am not planning on changing that. It's a classic that you can't really go wrong with.