Macy's

I bought a crock pot to help me from starving to death, thinking I'd be able to pick up a few things from the recipe book and get cracking. Wrong no recipe book no cooking guide applying to menus anyway very disappointing. Oh W just go on the website sick of hearing that crap.

I ordered an item. When I received the item, it was the wrong item. I call customer service which was an ordeal. I was told that the item I ordered was out of stock, so I had no choice but to return it. I was told that I would be issued a refunded but after I received an email confirmation of the refund I noticed that I was only refunded for the item and not the shipping even though it wasn't my fault, so now I am out of $12 for shipping. Lesson learned... don't order online from Macy's. Plus, I have the time and cost to return the item. So lose, lose for me. When I returned the item to the store, I asked about the shipping charge, even though they were sympathetic to my situation, they said they couldn't do anything. When I got home I submitted a complaint to Macy's online but haven't heard anything back. I am making sure to share my experience online to warn other shoppers.
I posted my complaint to their FB page and got a response to PM them. After a day, I finally had a PM conversation and was refunded the shipping cost. I just wish that this had been taken care of through the regular channels like in the store or over the phone. I even sent my complaint through the website twice and never heard a response. So my message is to keep trying.

Macy's does have great sales and customer rewards but their customer service call center is awful! You get nowhere with the people that take your call. They need way better training. "Sorry ma'am" is their fave phrase yet no resolution

Love a good deal especially if the quality is good but Macy's pricing practices are downright maddening. I've bought something only to find it 50% off the next week! It is not at all convenient to return things and returns drive everyone's costs up, including prices consumers have to pay. I respect retailers who deliver quality at a fair price to themselves AND the customer.

Not very good, just soso. I don't have any special impression about this shipping.
Sent in some comments to their customer service and provided my phone number to discuss it in person, and have heard nothing from them,

Purchased the Tommy Hilfiger Performance Jacket from Macy's. It's decent for light weather, but not warm enough for colder months. The shopping process was fine, but delivery took longer than promised.

I am a good customer with Macy's for a very long time, last Month I purchased a bedroom and I was told that I should be getting it by next month, Then I received an email from them telling me that I won't be getting it till January of next year, that makes me with no bedroom for four months, I called them and I have been told that they don't have it and it is back order, I wondered Why I wasn't told this when I bought it, I would get a different one. Not very happy.

Satisfied with the store, sent everything the right size, color, and price listed on the site, which is now a rarity. The only thing I don't like is that the photos are made with Photoshop, so the reality does not always correspond to what is desired, which is reflected in the models.

Recently tried to purchase shoes/sandals from Macy's. Very limited selection compared to the ladies offerings.

Let's talk about shopping on Macy's for this past Christmas. Due to the pandemic, I wanted to order my presents online and with plenty of time incase of issue. That being said, I placed a large order in early November. Every item shipped separately, which I didn't realize, because most things were coming directly from the vendor, which is cool because Macy's can offer free shipping and other discounts the vendor directly wouldn't. I was happy with the sales I received and to get a chunk of my Christmas shopping out of the way, but after tracking not updating for two weeks, I was informed some of my items were back ordered and there was an "infinite back order" meaning they have no clue when my item would get to me. I needed these items for Christmas and didn't feel like finding something else, so I waited, and waited, and waited. Just as I was about to cancel my order (a month later) I got a message saying my order was now confirmed and my items were shipped. It barely arrived in time for christmas, but I will say I'm glad it did, but very stressful and customer service was friendly, but not of much help. It was a little confusing to have everything ship at different times, so watch out for that. I'm not sure if they just weren't prepared around the holiday times or what, but it got a bit messy. I would suggest just buying in stores, but you can definitely find better promo codes and discounts on the website. Ultimately, just don't rely on getting your items by a certain date and you probably won't be as disappointed.

I recently visited Macys at the Walden Galleria Mall in Cheektowaga NY. There were some good sales but customer service and friendliness was very lacking. I needed to checkout and the store was not busy but I had to go around the store asking to be checked out and the workers were very rude and would not help me. After asking the 6th person to please check me out it was a success but the worker acted like it was an inconvenience to drag her away from the group of Macy's workers gathered together talking. Never in my life have I encountered such terrible service.

I'm not happy with this policy "last act" which mean you can't return or exchange something even if doesn't fit you or like it. (When we buy online we don't know if it is going to be something right for you or if you are going to love how it looks on you). I used to go to the store to change the size or return if I bought something that at the end I didn't like or fit. Once at the store I always looks around and buy more things. Now I can't order online because if the item is last act I have to keep them like it or not. Sometimes we buy more online because of time, and if you go to the store, they don't have what we want and they tell us the item is in another store or that we have to order online. I know the shipping cost but the prices or items increase too. So that shouldn't be an issue and I think you should remove this policy, modify or make exceptions. Hope you have better ideas of marketing. A loyal customer buy always because we are happy! So please change that.

Recently, I bought dresses on-line through macys.com for both the rehearsal dinner and for my daughter's wedding. The price for the mother-of-bride dress was actually $50 less than the site where I originally saw it~Win!
The problem I've had, and continue to have, is accessing My Account. Today, I tried to Log In with my (same) e-mail and password... and it said the password was wrong. I knew it WAS my password, (I'd clicked on "view it" or whatever)~but finally just chose "Reset My Password" and used... the SAME PASSWORD when I "Reset" it. So... if anyone reading this goes through this, just do what I did~although it shouldn't work, it does!

What the heck happened to Macy's clothing department? It used to be my favorite place to buy clothes. Now the person who is in charge of buying clothes looks like they went to an old 1980's attic. The clothes are horrible, the displays are horrible and I find nothing I like. The only decent clothing display is athletic if that's what your going for. I guess I'll be looking for new stores to shop at.

I spent a lot of money in their stores, up until 2 years ago when their choice and quality of products seemed to decline. Their marked down inventory takes up a huge section of the store... says something when you cannot "give" away what you were trying to sell retail.

I am sorry to say I use to love Macy's. Their choice of purchasing clothing are too cheap, thin, and poor choice of colors and style. Prices are too high for such cheap clothes and I go to use my coupon and it is never any good for what I choose. If I am a good customer and receive coupons I should be able to purchase anything in the store and not be limited. I can understand why Macy's will be closing..

I ordered some furniture through Macy's website and it was an astounding experience. The product was excellent, delivered on time, and assembled. It was terrific. On the other hand, I get so frustrated trying to order online. If you are not having it delivered to your home address, their "security software" cancels the order every time. I now order online and then pick it up at the store. A little more cumbersome but necessary if I want to order Macys products.

Customer service does not want to resolve the issue. They never respond to emails neither assist during the phone calls (the most recent experience - the agent refused to confirm the receipt of my emails).

I got my package from Macy's just yesterday, and there was a stain on my blazer and my skirt was all stretched out. Maybe there was an error, but overall, the shipping was FANTASTIC and the way it fit was amazing!

Lately I've been ordering on line and it will say that I need to try back later something went wrong So when I check later it went through twice So I did not duplicate myself Macys web site did Very frustrating I tried to call and i couldn't get through so kept trying to cancel the duplicate and and the option never came up to do so When I finally got a hold of Macys it was to late. I know I can return it but I still have to bring to ups INCONVENIENT

I ended up ordering a ton from Macy's, but lord knows they fought me the entire way. Their credit card seemed like it had some good features. I know I've filled out the necessary information for it. To this day, I don't know why I don't have one. I don't even know if I'm registered as a client. I'll go back to the site to see if things improved. But life's too short to order from them any more.

I don't know about Macy's website - it's not as easy to maneuver around pages as in other online shopping websites, but with all the store closures you would hope that their focus will go to their website... but how long is it going to take... I stopped shopping on their website...

Macy's is very nice, it has different choices and unique things, it does get really pricy but I would like to see more sports gear for women.