Macy's

The Tanasbourne Macy's doesn't have carts at each door for handicapped etc. I asked recently in customer service and they said at other door! That was to far for me to walk without one so, I didn't get to shop at store,how many others don't shop there because of that!? Until they get some at each door,I won't be patronizing.

Macy's used to be my 'go to' place for grandkids kids clothes, gifts, my outfits, etc. I was there so often. But Macys has priced themselves out of my league. I laugh when I look at an exorbitant price for a short sleeve blouse, and everything else. Even the sales and special discounts don't lower the price near the one I get elsewhere for the very similar item. Sad, it was part of my growing up too, my grandma worked for Bamberger's. C'est la vie …

This same rug sells for $65 cheaper at Bed Bath and Beyond with totally free shipping. This rug is $276.67 at Bed Bath and Beyond without sales tax. Macy's advertised free shipping but added $30 onto item due to it's size and weight. I paid $311.02 for this rug plus $30 shipping and $26.36 tax for a total of $367.38. I will not buy from Macy's again. I will check other suppliers next time.

I purchased a a Sapphire ring at Macy's on Nov 17 2021, as a Christmas gift, recently one of the Very Tiny and Small Diamonds came out of the setting and was lost.
Upon taking it back to the Macy's where I purchased it, less than a Year earlier, I was told that there was "NO WARRANTY" on the ring!
To Me that's BS!
I Will NEVER Buy ANYTHING at Macy's again, they have lost a Customer for Life, Bah Humbug!

The clothes are good but
The system and customer service are Complete garbage
> No toll-free the phone number for Canada
> Returns are so so difficult
> Parcels and items are missing
> Freeqvantly keeps changing the website from Canadian to USA
> Customer service people in English not good and on background lot of noises
> Many times I gave feedback but no changes
I WILL NEVER ORDER ANY MORE FROM MACYS

Prefer paying bills online. Logged into site and tried to pay our Macy's credit card bill. Couldn't find in our account where to pay. It kept prompting me to add our credit card, so I tried, but it said it already had it. Then I found a tiny Pay Bill link at the bottom of the page. Clicked it and it brought me back to the same page. Tried this a few times with variations. No luck. How stupid to not make it easy for your customers to pay their bills!

Anytime you order something online with their card it will go through, then later you receive email saying your order has been canceled. It has happened to me several times. You have to call customer service, they will put you on hold, for them to talk to the credit card company before the orders will be processed. It's frustrating if you have to go through this any time you order something.

So 4mos. Ago I had them send me a new card, after receiving my card I get my bill, now being a member for years you would think they would know my one card has 2 accounts attached to it. Well it only has my American Express Acct. But not my in store account, so Macy's has been sending me a bill for an invalid account when I try to pay it, there's no account for which their sending me a bill, now this has been going on for months, and My problem is I can't understand a word any Macy's Customer Service has anymore, and they can't understand me to fix my issue there fore I'll be closing this Account. What happen to America we will sell Our Souls for a Dollar!

I ordered two skillets and received one. I have tried to seek satisfaction twice, nothing has been done. They do not stand behind their sales. I recently ordered towels to give as a gift and paid extra for early delivery. They are NOT mailing them to arrive on time, however Macy's has not refunded the money I paid for earlier delivery. This company obviously does not care about customer service.

I was *******@the yonkers Macys location yesterday and went primarily to use a b-day coupon I had received in the mail...
Upon checkout the cashier had a very difficult time
Putting the coupon thru. Finally she called custmr service and I had to speak to a rep. After putting me on hold 2x he finally said I'll just put a $10 credit onto ur account and you'll see it next billing
This all took a good 15-20 min. With a line behind me. I dont understand Why or what the issue was
I'm sent coupons I go to use them and cashiers can't process the sale...This was not on the sales person she was lovely and very understanding and apologetic...
Then I go downstairs to housewares in basement.
I ask a sales person where are the vacuums she states we dont have vacuums. I walk about 30ft and theres a whole display of vacuums.
So my overall interaction with Macys was Not very favorable and Im considering closing my account
The store has completely changed.many depts & labels are no longer on floor. I use to shop there and have to put things back because I would find so much I liked. Not anymore...same with childrens dept. Merchandise is poorly made yet expensive

I ordered a pair of pants because it said pickup up near me the next day. Well that was a lie the next day it said they were shipped and I would have them a week later.

I ordered an item to be sent as a gift. It was never sent and they were planning to keep my money and not let me know.

I used to LOVE Macy's INC brand. Most of my wardrobe contained INC clothes, but the last few years, the designs are terrible. I wish they would go back to their old designers. I haven't liked one INC item in the last 2 years, whereas I used to purchase thousands of dollars worth. Several of my friends have said the same thing.

I ordered the Candace queen bed (on sale of course and while on the surface, the bed did look good, until further inspection after unpacking it, I noticed the following issues. The bed arrived with a big hole in the back of the headboard as well as the wood on one of the legs was chipped off. Apparently Macy's QC team and Factory inspectors need to be retrained on looking for defects in their product because this bed should not have left their warehouse in that condition. And as I left this same review on their website over a week ago, Macy's has not posted so this is why I'm posting it here.

My online order was just cancelled twice for no reason. I have learned that many people are having that problem with Macys online orders right now.

Over the years I have found Macy's website to be very challenging to place orders through. This time, at first it seemed to be better, although I noticed that they had neglected to give the full name/description of some clothing items as they appear elsewhere, leading to some confusion.

The big drama at Macys Online is whether or not your order will go through. The methods by which they scuttle orders has varied, but the basic problem remains. After the first cancellation I found Macys had an outdated phone number for me. I fixed that and put the order through again. It was cancelled again. They said they were unable to confirm information about me. The rest of my information looked okay. I don't have this trouble elsewhere. Others online were mystified by their orders cancelled by Macys, which grabs defeat from the jaws of victory.

Ordered a beauty set that was a great offer because it included 2 gifts with three items; without the gifts, the price was not an offer. Once at checkout the gifts were in stock and it let me choose the items. However once I received it, I didn't not have the extra items. I contacted them and they offered me 5$ (for an almost hundred dollar missing item). Never again!

This is a review of Macy's flagship store in Manhattan. First, my salesperson stunk of body odor. It was difficult to even deal with her. That aside, the salesperson assured me that if I opened a Macy's charge, I would receive a $100 statement credit. In fact, I received $100 worth of Macy's credit if I buy something else within ten days of receipt of my billing statement. This is a sleazy and illegal sales tactic. I should file a complain with the NY Attorney General. Never again, Macy's. Now I understand why your stock is in the tank.

Not the greatest atmosphere, camped. Never saw a single employee on the floor to ask a simple question. I was so disappointed in macys.

I ordered 4 items for Christmas and had a terrible experience. One item was somehow "sent back to the shipper" and was cancelled by Macy's. I was told to "just reorder the same one". Well, NO, why would I. 2 pair of Jeans I ordered on Dec. 17th were to be delivered "by Dec. 28th" even though their website gave a deadline of Dec. 20th to receive in time for Christmas. I chatted and they changed delivery- now to be delivered by Dec. 27th. The last item is scheduled to be delivered Christmas eve by 9:00PM! No wonder Macy's is struggling. Terrible service, promises they can't keep, and terrible customer service. I'd rather spend my money elsewhere from now on.

I purchased 4 sweaters all on the same date, all for the same price, all the same brand. Macy's' website touts a 90-day return policy. I tried to return 2 of them today and it would not let me return one. The chat customer service representative was pretty useless and could not point me to anything on the website explaining why one was subject to a 30-day return policy. She just kept saying I needed to read the website. (Hmm, wish I'd thought of that LOL). Attempting to call customer service was even worse. Could not reach a live human being. I guess live and learn - notwithstanding a policy that says clothes have a 90-day return policy, sometimes they don't. At random. And don't expect to be able to reach a live human being by calling without a herculean effort.

The store post "covid policy". They give themselves exceptions due to covid. As my family and I deeply affected by covid hospitalizations, Macy's give no leave way on their returns policy
Way to look out for customers!

Worst website ever! Ever time I try to add a new address or 'go to checkout' the site fails…server not available…blah blah blah! No other website does this where I'm at right now! Ever!

I have been a loyal Macys customer for over 35 years but finally got a taste of their utter inefficiency and disgusting customer service. I bought 2 suit jackets in May 2022 which unfortunately were the wrong size. I returned them immediately using their return ticket. Surprise? I got the two damn ugly jackets back in December. I called to return the jackets and was told that the customer service rep who processed my request coded it for replacement - why will you replace an item tat is a wrong size with the same item? Now their excuse is - sorry you cannot return it for refund because it was initially bought in May and past the 30 day refund period in December when they return it back to me.

Macys customer service seems to be located offshore as I could not understand a single word they were saying. They have no ability to resolve customer issues and are just a little better than the AI robot they have on their online chat

This is so disappointing and I will definitely never use macys again whatever the outcome of this experience