MackTakMart has a rating of 3.53 stars from 65 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MackTakMart most frequently mention customer service. MackTakMart ranks 24th among Prom Dresses sites.
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I have recently bought a dress from them. Before purchasing I contacted them on WhatsApp and I asked them about the sizing and about the delivery date. They answered everything correctly and when I ordered the dress came exactly on time and I was very happy with the quality and with the fit. The dress was really handmade and explained on their Instagram.
In March of 2023, I ordered 2 knit suits and 1 knit dress, that cost well over $1000, however what I received was certainly not what I ordered. The knit dress that I ordered was supposed to be tea length, however the one I received was a mini dress , another knit suit was supposed to be a jacket and dress, however, I only received the jacket but never the dress and who knows about the 2nd knit suit. I began contacting them April 3,2023 and continued for weeks, although the event that I purchased the items for had passed, which didn't matter because, I received no response. Once, I messaged them that I was contacting my credit card company, they responded, by saying they would exchange the items, which never happened, therefore I contacted the credit card company again and they completed a charge back for these items. Once Mack Tak, realized that I had completed a charge back, then there phone worked and one of the rudest representatives contacted me, at which time I explained that I was in the bathroom and requested that they give me a few minutes and call me back, so I could discuss the matter further. Upon exiting the bathroom my phone alerted me that Mack Tak, had placed an unauthorized charge on my card for the exact same amount that was in question and originally charged back by the credit card company, which again was over $1000. Due to this being over the holiday weekend, I was forced to wait until the following Tuesday to speak with someone at the credit card company, at which time I was forced to cancel the credit card and have another one issued, because of Mack Tak unethical practices. I have also, been forced to contact an attorney, because this company continues to harass me and deny/take responsibility for anything, I was told that they don't make mistakes, so I had to be lying. I purchase items from Nordstrom, Saks and Neiman, without any issue, but this is a lesson learned. The only reason I ever tried this company, was because they claimed to have been located in New York, although the delivery is from a foreign country and all contact is via WHATS APP. I will never order anything from an unfamiliar company, that I can't verify is located in the UNITED STATES. This company is Horrible to say the least and each and every buyer needs to BEWARE OF THEM! Tip for consumers: This company is truly UNETHICAL!
I have recently bought a dress from them. Before purchasing I contacted them on WhatsApp and I asked them about the sizing and about the delivery date. They answered everything correctly and when I ordered the dress came exactly on time and I was very happy with the quality and with the fit. The dress was really handmade and explained on their Instagram.
Tip for consumers:
Their dresses are beautiful and amazing!
Products used:
I bought a beautiful long couture dress from macktak.
After searching hours and hours for a nice evening dress that I had in my mind I found macktak.com I found 4 beautiful dresses by the designer Terani Couture and called them. Since the dresses were heavy beaded I thought maybe they would be custom made and they are not available. After calling their customer service I found out that all styles were available and ready to be shipped! I was thrilled. Not like those Chinese websites that they have to make the dress for you in months and you don't know what you are getting. So finally I ordered 2 dresses from them and it came extremely fast and exactly as described. The gentleman's name who helped me was named Alen. I would also like to thank him here for his patience. I definitely do recommend them and I will shop from them again.
I absolutely reccomend MackTak to anyone wanting to purchase fabulous gowns at a fair price for their business. Jimmy was extremely helpful with my order and the dresses arrived promptly and in fabulous condition. I will definitely be ordering from them again in the future as I have had bad experiences elsewhere.
The first time I stumbled upon Macktak was in 2011 where I ordered my Terani prom dress. It was a delight talking to the customer service and I received my dress just within a few days. I again ordered a dress recently for my upcoming cousin's wedding, and they really haven't changed since the first time I dealt with them. The delivery was really quick and the dress is just more beautiful than the pictures. I can say my experience with them is nothing but satisfying.
I've ordered twice from this site. They are very reliable with international orders (UK, London). This time they didn't have my dress so they emailed me and gave me a chance to exchange it. You can easily chat to them online and they're very very helpful as they can give you extra measurements for example if needed. The only disadvantage is the tax that we have to pay on top of the price which is obviously not their fault I just wished they had a shop in London! Definitely a reliable site! I love their Jovani and Tony Bowls dresses!
I had great experience with macktack.com
Best customer service I had a question about the dresses available and they got to me with an answer same day and help me to know size
Shipping is faster within 3 days to Saudi Arabia, beautiful presentation
I have a long experience buying via the internet I find they are the best ever
Impressive customer service and super fast delivery. I ordered a mother of the bride Jovani dress from this website last week, and I was absolutely pleased with the whole procedure of calling their helpline and seeking the genuine and friendly help in terms of making sure I get the right dress for my need. I have shopped from them before and I totally recommend it! Very trustworthy!
Loved their NYC boutique! Especially since its only a few blocks away from where I work and often times I passed by the store and I never actually entered. So I looked up a dress online and found out that I could make an appointment and go and try it on. The girl assisting me was super nice and I really took my time and tried on a few of my favorite dresses. I'm glad I found this store because now I can find my favorite designer couture dresses and actually try them on and even better get an unbeatable deal!
I had researched and looked into purchasing a specific Tadashi gown. Other websites had some mixed to poor reviews. I decided to try MackTak after reading mostly favourable reviews.
I didn't receive an order confirmation email and decided to call two days after placing my order. The associate was very friendly. She apologized and sent my confirmation right away.
Hilariously enough... about 30 minutes after receiving my confirmation email, I received a knock at the door. The courier was there with my dress! I ordered on Wednesday night... received it Friday morning.
For those who say there are problems with their gowns (poor quality or craftsmanship)... not sure what you're talking about. I received an AUTHENTIC Tadashi gown. Not a stitch out of place. It is perfect.
For other Canadian shoppers - a warning - the shipping is free... but you WILL pay customs charges. This is unavoidable for MackTak - so don't blame them. I've been shopping online for 15 years - you WILL have to pay customs and import fees. It's the same as crossing the border to shop in Buffalo or Detroit and returning with merchandise. Unavoidable.
I didn't mind paying the $60 fee. MackTak gave me a great deal on my gown... the customs fees were secondary.
Great work, MackTak. I will continue to shop here. Thanks to Nino and the wonderful staff at MackTak Mart.
I just got my Tony Bowls dress in the mail and I am soo in love with it! Its so soft and the color is so pretty n person. It fits so perfect on me everywhere. I totally love Tony Bowls. Their dresses are so pretty. I was looking at them a long time and I was so excited I found them for sale at macktak & I lovee the free bracelet MTM gave me too! Its so cute. I can wear it with anything. I can't wear the dress for prom next week!
I was looking for a dress and I could not find it anywhere. I called these guys and they didn't have it eiher. I told the customer rep how much i loved the dress. She told me if I like to see some similar styles and I said ok. She helped me for 3 days back and forth to find a similar one. Their personal shopping service is fantastic. I was really amazed. She didn't get upset or pissed from me bugging her. They have my support.
I love MackTakMart.com! I have purchased numerous Tadashi dresses from MackTak. Free shipping. They always have the latest collections online first and I love their selections! Their shipping and delivery is fast. Products are authentic and as described. I'm satisfied with their service and I will order again. Love MackTakMart.com!
I just received my dress Jovani 7450. I ordered it for my daughter's prom. The dress is stunning, honestly looks exactly like in the picture and made beautifully. My daughter loved it! You won't be disappointed. The customer service was very helpful and answered all my questions regarding my order. I will be ordering again from that site.
I was looking for a specific style all over the world. Finally Macktak told me that they have it in stock. First, I could not believe it because the manufacturer doesn't have it. I placed my order and they promised me that they will send it in one day and they did. I have received my dress. It is beautiful. It fits very good. Thank you macktakmart! You did my day beautiful. Macktak has a huge warehouse and their team and service is very good. I will definitely shop again.
I purchased all my friends bridesmaid dresses from Macktakmart.com. The dresses were so cute. The color and guaility was perfect. My dresses arrived very quickly. Also I ordered accessories from this website and everything was perfect. Would be ordering again and recommend to all my friends. Thank you a lot!
MackTak is fantastic! I can't believe I just scored such a great deal! I just bought an DESIGNER evening gown from them that came with free shipping, free shoes, and a free clutch as the accessory! I'm so ecstatic right now. They are all so beautiful and nicely made! The dress is so comfortable and so slinky smooth. It looks ah-mazing on me. The free shoes and clutch were so cute! Great quality for free! The shoes were Jovani too! I love how the clutch and shoes match my dress perfectly, just like they were chosen to. MackTak has such great taste and great deals! I love it! I'm coming back for my sister's engagement dinner and wedding! I can't wait to buy my next gown from them again!
I love this online store! I just bought my gorgeous dress, and love it! My mom already shopped at with macktakmart and we desided to come back again. I wanna say we always satisfy with service, especcialy we like Elly, she used to help us a lot. Thanks again and we definitely coming back.
Wonderful store to shop at! I recently found this store, which is located right next to Lord&Taylor on 38th st and I have no problem finding my favorite dresses in their huge collection at great values. They are very friendly and caring in terms of how to treat a customer and even when they are flooded with customers, they find a way to tend to your needs and find you the dress you want. I especially love the videos of the dresses on their website, makes shopping for dresses online a lot easier, and this way I could choose a dress online and walk in to their store and buy it without being disappointed of any disparity between the picture and the actual dress, as had previously occured to me. Loved MacktakMART!
I LOVED IT! Ever since I saw a fabulous dress on Megan Fox and I found out it was the Terani *******H, I knew I have to have it in my life ASAP! Eventhough I found it on a couple of high-end sites, MackTakMart was the only one that had it in stock and promised me I will have it the next day! And next day I got it! The customer service was super nice and helpful and they came through for me! I've told some of my girls to also shop from them and they all have been very happy with it!
I Love Terani, Love Megan Fox and I love MacktakMART! Thank youuu!
I love free shipping. I mean, i love it. I love it even more when they ship the next day. And even more when i get the package the same week. And still more when I get it in 3 days. And now that I'm done gushing about Mack Tak's great shipping, I will talk about the delicious dress I bought! Another thing, their sales! Unbelievable! I bought a Tadashi cocktail dress for under $100! I have always loved the mind of that man. His collections are always so classy and sumptuous, never too showy, and great for a woman of any age. My daughter loves to borrow my Tadashi dresses. And she is 22. You see what I mean? Their customer service is great, so pleasant on the phone, always. I suggest always checking the stock before you buy. Its always safer that way. And always go back. Mack Tak Mart has been a great store for me every time. Im ashamed to say this is my first review but I'm sure to write some more.;-)
And i love this site! Always shopping there if i need a good dress! I just received my new Jovani S4247 and again very happy! Everything from service to delivery was just perfect! Thanks guys, love you and all my dresses ;)
Today bought a perfect dress at MackTakMart.com :)) )) It was such a pleasure meeting you guys. I really loved your dresses and it was the best customer service i have ever had. Thank you again, i will come back for sure ;) You are the best!
Stefani M.
I bought this Terani C1284 dress and its so cool! I love the short lenght so I can wear it in the summer too. It fits perfectly and I'm so glad I was able to get it before my birthday party! I love Terani and MackTak for carrying this designer! This is my new favorite dress.
I bought a jovani 4247 dress size 4 from macktakmart.com and the dress arrived exactly on time and I was very satisfied with the quality and the on time delivery. The only issue I had was the size. The dress was a bit large for me. When I called macktak within 24 hours they told me the size 2 is not in stock but it will arrive in 3 weeks. So I gave them all my information and I called them back in 3 weeks and the size 2 was on hold for me. The customer service was very patient with me and I easily exchanged my dress with a size 2. The impressive part was that the exchanged item arrived fast too. I am happy with my purchase and I already recommended macktakmart.com to my friends for their prom.
Macktakmart is a great website with even a greater customer service. They have a huge collection of fabulous dresses, ones which I would have had to pay 100s of dollars extra to get at a dept. store. My wife and daughter love shopping their favorite dresses from them because never before did we have a sales representative help us so patiently and extensively over the phone with kind detail to every dress my daughter inquired about and believe me my daughter is a tough one to deal with, yet she was very satisfied with her purchases.
As a matter of fact, she is telling me for a few days that we have to sit down and choose her a nice prom dress on macktakmart because she wants to shine and there are just too many gorgeous dresses to choose from, which is going to make my life more difficult but what can we do, we choose the dress and we leave the rest to the able hands of this website.
Thank you very much!
Online store boutique specialized in EVENING, PROM & SPECIAL OCASSION Dresses.
FREE WORLDWIDE SHIPPING.
FREE RETURNS.
FRIENDLY CUSTOMER SERVICE.