MackTak

I ordered dress and I paid for shopping, I ordered another one and I was to supposed to return the first one. Now they don't reply at all
It's huge scam

If I had read the reviews before desperately ordering from this site, I would not be in the predicament I am in today. I had been looking for a dress for my daughters wedding. I finally found "THE DRESS", unfortunately because it was out of season my size was only available on this site. When I called to order I was informed by Allen that my size was not available but he had a dress that was exactly the same except for the sleeves, So I agreed to this dress since I was down to the wire. When the dress arrived, it was similar but did not fit well due to the bustline, which is why the original one was PERFECT! I called again spoke to Allen, and explained what happened and he said no problem send the dress back for a refund. I sent the dress back on 1/3/20, it was received at their location on 1/7/20, it was signed for at their location and to date 7/1/20 I have not received my refund, not 1 call and no answer to my last 6 emails. I would not recommend anyone else buying from them, after reading reviews (AFTER MY PURCHASE) I realized I am not the first customer they have not treated well! LESSON LEARNED HERE

This has been the WORST experience I have ever had with any company in my life. I ordered a dress off of MackTak in April; however, it didn't fit me. I emailed them to return it, and they were extremely reluctant for me to return the item (e.g. Offering exchanges and so-on). I said I don't want the dress and they said I have to return it in a week and that the will only give me an 85% refund. I did as they said; however, they still have not yet to refund me. I've been going back and forth over email and on the phone getting the same run-around. They even stopped answering my phone calls. They have been repeatedly been saying it's already been "processed". Finally today, I received an email from them saying there was an error on their side, and that they have reprocessed the refund (only 85%). Of course, it's still not in my bank account because this company is extremely incompetent. They didn't even have the decency to give me a full refund even after FOUR months. They held the client (me) to a ridiculous standard of returning a dress within a week; however, they don't hold themselves to the same standard (it's been four months). This is an extremely unethical company. I returned the dress, they resold it, and kept my money. They are liars, stealers, and cheats. Please AVOID at all costs.

A few days ago I ordered a dress for my engagement. Today they sent me an email to say that the dress is not in stock. I said to them I know but they gave me the option to pre order. She replies saying I will have to pay even more money for pre ordering it! Thanks for ruining my engagement!
So disappointed with this service

DO NOT BUY ANYTHING FROM HERE! The only reason I ordered my dress through this site is because it was the only site that had the dress in stock. Before purchasing the dress, I called the number on the website to double check that the dress was in stock in the size and color I wanted (00 and white). Before checking out, I wanted to ensure that my dress would get to me by a certain time before my event to allow for enough time to get it tailored. I used "live chat" to talk to a customer service representative for OVER AN HOUR! To finally be told I would get my dress by a certain day (the representative told me that he/she checked to see when the earliest I could receive the dress would be). I was told the dress would be shipped on a Friday, and I would receive the dress by Monday the latest (because I paid for 2day shipping). Sunday night I logged in, and saw that my dress had yet to be shipped! I e-mailed the company and received an email stating the dress would be shipped to me on Wednesday; I received the dress on Friday. Friday, I waited to sign for the package via UPS, and I opened the box to find a size 2 not a 00 like I had ordered! I tried on the dress, and it was falling off of me; there was no way I could even have the dress altered because it was two sizes too big. I called the store and the same guy I spoke with on the day I purchased it, who verified the dress was in stock, talked to me like I was an idiot. He kept saying, "are you sure the dress is too big?" He then told me he couldn't do anything for me because it was a holiday weekend. He told me that he would fix it, and that I would be 100% satisfied with the service I received by the end of this whole mess. The guy told me that he would call me on Monday to let me know what he would do for me. Monday came, and by 3pm I still had not received a phone call from him! So I called, and he told me, "yeah, I talked to shipping department and they said they sent the right size dress." Okay, so that means you don't have to call me back like you said you would? I e-mailed the store a copy of the tag that says "USA 2" and the e-mail I got back said "Please visit our website and check the style size chart. Size 00 is one inch smaller than 0 for each part... If the dress you received is larger than the above measurements, then you have right, if the measurement is correct and still the dress is large for you, then you need a special order according to your own measurements." First, if it is 100% authentic like the website says these dresses are, they cannot be custom fit. Secondly, I have ordered the same name brand dress in a 00 and it fit me perfectly.

I have done nothing but jump through hoops to get this dress, and I have received nothing but the worst service and headache from this place. This store is a scam, and I am making it a point to write reviews about this store on every site possible!