NEW YORK, NY 10018, US
Tel: (+1) 347-337-9277
A few days ago I ordered a dress for my engagement. Today they sent me an email to say that the dress is not in stock. I said to them I know but they gave me the option to pre order. She replies saying I will have to pay even more money for pre ordering it!! Thanks for ruining my engagement!
So disappointed with this service
I would like to share my story with you. After 4 months of searching for my dress and what to wear on my daughters wedding I finally found an amazing dress from this website macktak. I called them 8 times and asked them so many questions and thanks to them they were very patient with me and helped me all the way every single time. I ordered my dress and the dress was exactly as described and I was sooooo happy and thrilled! I looked amazing in it. They even helped me with the color of my shoes and accessories. God bless you!
I bought my prom dress from this website and my friend introduced them to me. The fast shipping is absolutely right and the dresses are original. I do recommend them.
DO NOT BUY ANYTHING FROM HERE!!!! the only reason I ordered my dress through this site is because it was the only site that had the dress in stock. Before purchasing the dress, I called the number on the website to double check that the dress was in stock in the size and color I wanted (00 and white). Before checking out, I wanted to ensure that my dress would get to me by a certain time before my event to allow for enough time to get it tailored. I used "live chat" to talk to a customer service representative for OVER AN HOUR! to finally be told I would get my dress by a certain day (the representative told me that he/she checked to see when the earliest I could receive the dress would be). I was told the dress would be shipped on a Friday, and I would receive the dress by Monday the latest (because I paid for 2day shipping). Sunday night I logged in, and saw that my dress had yet to be shipped! I e-mailed the company and received an email stating the dress would be shipped to me on Wednesday; I received the dress on Friday. Friday, I waited to sign for the package via UPS, and I opened the box to find a size 2 not a 00 like I had ordered! I tried on the dress, and it was falling off of me; there was no way I could even have the dress altered because it was two sizes too big. I called the store and the same guy I spoke with on the day I purchased it, who verified the dress was in stock, talked to me like I was an idiot. He kept saying, "are you sure the dress is too big?" He then told me he couldn't do anything for me because it was a holiday weekend. He told me that he would fix it, and that I would be 100% satisfied with the service I received by the end of this whole mess. The guy told me that he would call me on Monday to let me know what he would do for me. Monday came, and by 3pm I still had not received a phone call from him! So I called, and he told me, "yeah, I talked to shipping department and they said they sent the right size dress." Okay, so that means you don't have to call me back like you said you would? I e-mailed the store a copy of the tag that says "USA 2" and the e-mail I got back said "Please visit our website and check the style size chart. Size 00 is one inch smaller than 0 for each part.... If the dress you received is larger than the above measurements, then you have right, if the measurement is correct and still the dress is large for you, then you need a special order according to your own measurements." First, if it is 100% authentic like the website says these dresses are, they cannot be custom fit. Secondly, I have ordered the same name brand dress in a 00 and it fit me perfectly.
I have done nothing but jump through hoops to get this dress, and I have received nothing but the worst service and headache from this place. This store is a scam, and I am making it a point to write reviews about this store on every site possible!
Tip for consumers: DO NOT USE THIS SITE.
The dress fits like a glove. Highly recommend this website. The customer service is trained and they answer all your questions.
I was searching for a dress, when I came across MackTak. They have some gorgeous dresses and they also have a variety of designers to choose from. I needed this dress for my rehearsal dinner and wasn't sure when I would receive it so I contacted customer service through the live chat. The lady who assisted me was wonderful, she was able to tell me when it would be shipped and if it would arrive on time. Customer Service is important to me and she provided excellent customer service. I am very impressed with this company and their fast delivery! I ended up getting the dress on time and received many compliments on my dress.
Recently, I found Mack Tack online and I am really impressed with the huge collection of awesome designer dresses. I have never seen any website with such gorgeous dresses. The best part is that website is easy to use and the customer support is very responsive. I called them about the size issues and the operator was very experienced in satisfying the customers. She explained me everything about my size and fitting issues. Above all, I love the super fast delivery here in London. Will buy another dress from this site soon!
I was searching for a prom dress for ages and then I stumbled upon the MackTak website. It was so hard to pick one, because there are hundreds of gorgeous dresses. Finally, I picked the Angela and Alison 51086 dress. I live in Bulgaria, but to my surprise the dress came in just 3 days!!! The prices were great, too! I was afraid that it might not fit me right, but they have an amazing return and exchange policy. However, the dress was perfect. The quality and the craftsmanship were perfect. I couldn't be happier with my purchase! There is no way that I could've found a better dress. Also, the customer service was professional and punctilious. I am the pickiest buyer, but it was a pleasure shopping from MackTak.com! I am so lucky to have found it right before my prom. I highly recommend it! It is the best site for promkk and wedding dresses out there! I would definitely shop there again. Great service, great prices, great quality! Thank you so much for the amazing experience!
MackTak has gorgeous dresses! I ordered an Alyce dress for prom and it is in perfect condition! Shipping was fast and arrived on time.I couldn't be any happier with my dress and highly recommend MackTak!
Been shopping on this site for more than a year now, the only thing i can say is, love, love and love it!!!
I m very happy with this site , best customer service
I really like this site,great designer clothes and fast delivery and Free shipping .
It's a great website. All the products i purchased are very nice. It's the best online store and it was a great experience. Customer service is very very good.
I've been trying to order Terani gown that i fell in love with.But i have ordered from multiple websities saying"in stock" but they then send me an email saying it's not in stock.I was tired of getting my hopes up.Finally i called Terani and ask them where can i get this dress.They guided me to macktack.com and since this time they are my favorite website.Not only they finali hadthe dress i wanted but they explained everything about international shipping and the girl Nino who is working in customer servise was tracking my shipment and emailed me that is in Georgia already and DHL will call me soon.Outstanding experiance!
I bought a jovani dress from here and the shipping and price was really really good. I received the tracking number and all the shipping information on time. The dress arrived the next day after I placed the order. I am very pleased with the service.
I had researched and looked into purchasing a specific Tadashi gown. Other websites had some mixed to poor reviews. I decided to try MackTak after reading mostly favourable reviews.
I didn't receive an order confirmation email and decided to call two days after placing my order. The associate was very friendly. She apologized and sent my confirmation right away.
Hilariously enough... about 30 minutes after receiving my confirmation email, I received a knock at the door. The courier was there with my dress!
For those who say there are problems with their dress (poor quality or craftsmanship)....not sure what you're talking about. I received an AUTHENTIC Tadashi gown. Not a stitch out of place. It is perfect.
Thanks to Nino and the wonderful staff at MackTak mart.
For other Canadian shoppers - a warning - the shipping is free... but you WILL pay customs charges. This is unavoidable for MackTak - so don't blame them. I've been shopping online for 15 years - you WILL have to pay customs and import fees. It's the same as crossing the border to shop in Buffalo or Detroit and returning with merchandise. Unavoidable.
I didn't mind paying the $60 fee. MackTak gave me a great deal on my gown...the customs fees were secondard.
Great work, MackTak. I will continue to shop here.