• MAC Cosmetics

2018 CUSTOMER CHOICE AWARD

MAC Cosmetics

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Overview

MAC Cosmetics has a rating of 4 stars from 379 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MAC Cosmetics most frequently mention customer service, good quality, and long time. MAC Cosmetics ranks 10th among Cosmetics sites.

  • Service
    50
  • Value
    50
  • Shipping
    37
  • Returns
    33
  • Quality
    47
Positive reviews (last 12 months): 46.7%
Positive
7
Neutral
2
Negative
6
18
See all photos

What reviewers want you to know

Positive highlights

  • I be feeling myself beautiful after i use their Make up i never gone wrong after using Mac Cosmetics.
  • Great product, Great quality, Great price, and wonderful customer service.
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate MAC Cosmetics?
Top Positive Review

“Excellent service!”

Mary N.
2/27/24

I received excellent product recommendation by one of your staff stationed in Dubai Marina branch, her name is Precious. She introduced me to MAC fix + stay over which has worked very well on my dry and dull skin. Keep it up Precious!

Top Critical Review

“Price change”

K M.
1/17/24

I ordered three items that cost $62 through PayPal on Mac, a week or two later I got an email saying the pricing was changed on PayPal and Mac changed the pricing to $70. Like why can they even do that once I've already paid?

Reviews (379)

Rating

Timeframe

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Reviews that mention popular keywords

mac cosmetics (40) customer service (27)
Thumbnail of user maybeller1
5 reviews
0 helpful votes
January 16th, 2024

I've been using matte lipsticks from this brand for several years now, and the shades are perfect for my complexion. Recently I tried the eye palette, the colors are well-pigmented, and I liked everything.

Thumbnail of user preciousm33
17 reviews
8 helpful votes
March 1st, 2021

Since I purchased a MAC Foundation and found it to be very helpful, I had a fantastic experience with this MAC Cosmetics business. It suits my skin tone exactly, and the outcomes are absolutely remarkable. I'd never had a complaint with anything from MAC before. MAC delivers high-quality goods at affordable prices. Customer service is friendly and helpful.

Thumbnail of user mariaw546
6 reviews
0 helpful votes
March 17th, 2021

Great collections of cosmetic products are available. Not so affordable but worth the money because of its premium quality. I love their all lipstick range. They are super long lasting and never makes your lips chappy. Nice products and recommended to all.

Thumbnail of user carlyd38
7 reviews
5 helpful votes
May 30th, 2021

The MAC Studio Fix Powder Plus Foundation is really a great product launched by MAC. Perfectly evens out the skin like a foundation, Blends in effortlessly and It provides a natural matte finish. Gives high coverage. Overall Good and value for money Product. Recommended to all.

Thumbnail of user ndreat
4 reviews
1 helpful vote
September 9th, 2021

Very Easy to Order. Product info online is straight forward and provided clearly. Ordering was a breeze and offered Paypal which is always nice. Product shipping a a ways out but they let you know by having to click you understand and agree. Also nice! Hoping the product is just as good as the purchase.

Thumbnail of user bethanys130
4 reviews
3 helpful votes
July 9th, 2021

The foundation I received last week seems perfect. Adds great texture to my face after applying it. The shade was also fine with my skin shade. Perfect product for use on a daily basis. Thank you for delivering it on time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hannahm34
6 reviews
1 helpful vote
April 3rd, 2016

This foundation looks nice and natural on my skin. The only downside to this foundation is that is takes quite a while to blend and get right, so I would not recommend this if you dont have a lot of time to apply your make up.In any case, really great cosmetics!

Thumbnail of user daliak9
5 reviews
6 helpful votes
November 6th, 2020

I give Mac Cosmetics 4 Stars only because their online shop needs to get better, customer support service is just super slow and can't help solving my questions. Hope it gets better...

Thumbnail of user serenaa26
2 reviews
0 helpful votes
December 6th, 2020

Mac products can really do to highlight my naturally beautiful face is amazing. Excellent variety. I have used and really like.

Thumbnail of user janej78
3 reviews
0 helpful votes
November 10th, 2017

I like their products a lot especially their lipsticks. I like also love the fact that they are always coming out with new selections!

Thumbnail of user sofiap46
5 reviews
4 helpful votes
April 1st, 2021

MAC offers high-end products. Bit expensive brand, but according to the formulation and quality which they provide in their every cosmetic product is worth the money. Nice collections and i love their lipstick range.

Thumbnail of user ziann2
15 reviews
0 helpful votes
April 13th, 2021

Mac Cosmetics are one of the trustable brand. Their cosmetic quality is good and looks great. Don't break my skin out.

Thumbnail of user justinet6
1 review
0 helpful votes
October 20th, 2017

Every product I have bought that has a hinged lid breaks. Seriously in need of addressing this issue, too much loss of product.

Thumbnail of user decland10
5 reviews
3 helpful votes
May 31st, 2019

Wow. I used there products from last 5 years and its been amazing work on my skin. Their foundations are so amazing, so natural, and so shinny, gives you a cool look.The mac makeup are so nice and very long lasting. Highly recommend this brand... just love it.

Thumbnail of user katherinh
14 reviews
6 helpful votes
August 20th, 2020

Mac is an awesome makeup brand that is outstanding for its products and representatives. They have a wide range of products with all the latest trends available. I bought lipsticks because they have a variety of trendy shades. And I have to say that the quality and choice of this make-up brand is the greatest.

Thumbnail of user alexong
5 reviews
0 helpful votes
October 24th, 2020

Mac Product are professional quality. I'm really pleased with mac products. I have used this brand for a long time. I'm very happy with these products. And I recommend to all my friends.

Thumbnail of user pandun
5 reviews
1 helpful vote
June 26th, 2019

Mac is the best cosmetic in town, I move their lipstick and I am proud to say I only use Mac matte lipstick. I only need to apply it once in a day and iam good to go for 8 to 10hours. Best quality ever.

Thumbnail of user samr199
77 reviews
47 helpful votes
August 7th, 2018

Overall Mac has amazing products but they barely have sales and is controversial because of their animal testing!

Thumbnail of user severined1
14 reviews
5 helpful votes
September 21st, 2020

I tried MAC matt lipsticks. The products are great and of high quality. Highly recommended, great experience.

Thumbnail of user davidh453
4 reviews
0 helpful votes
January 12th, 2017

Had a few orders for my gf at this place. Everything went as it should, no worries.The shipping is quite fast also.

Thumbnail of user katef96
6 reviews
30 helpful votes
December 25th, 2019

I order from mac frequently. The price of their products keep going up and I feel like there used to be more options for POC. Also, they used to have more options for freebies. They used to have more incentives for their members.
Customer service is amazing like always though.

Products used:
Lipsticks like rubywoo, diva, heroine,
Lipliner like chestnut
Makeup remover. medium mixing liner.

Service
Value
Shipping
Returns
Quality
Thumbnail of user williep11
6 reviews
2 helpful votes
May 4th, 2015

Very nice cosmetics, not for all, but useful

Thumbnail of user samb450
1 review
0 helpful votes
November 27th, 2019

Everything is fine! I bought as a gift for my girlfriend and she likes this brand... high quality and really cheap

Thumbnail of user ammac
1 review
0 helpful votes
June 8th, 2019

Their tonic cream is really of good quality. I've been using it for a long time and I'm satisfied. Thanks

Service
Quality
Thumbnail of user ambero22
1 review
0 helpful votes
November 14th, 2018

Great products but really expensive... My favorite product is Rose water, for this product I will come back and continue to stay a customer.

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About the business

Free shipping and returns on all orders. Offering more than 100 shades of professional quality makeup must-haves for All Ages, All Races, All Sexes.

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