• MAC Cosmetics

2018 CUSTOMER CHOICE AWARD

MAC Cosmetics

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Overview

MAC Cosmetics has a rating of 3.99 stars from 378 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MAC Cosmetics most frequently mention customer service, good quality, and long time. MAC Cosmetics ranks 10th among Cosmetics sites.

  • Service
    49
  • Value
    49
  • Shipping
    36
  • Returns
    33
  • Quality
    47
Positive reviews (last 12 months): 42.9%
Positive
6
Neutral
2
Negative
6
18
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What reviewers want you to know

Positive highlights

  • I be feeling myself beautiful after i use their Make up i never gone wrong after using Mac Cosmetics.
  • Great product, Great quality, Great price, and wonderful customer service.
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate MAC Cosmetics?
Top Positive Review

“Excellent service!”

Mary N.
2/27/24

I received excellent product recommendation by one of your staff stationed in Dubai Marina branch, her name is Precious. She introduced me to MAC fix + stay over which has worked very well on my dry and dull skin. Keep it up Precious!

Top Critical Review

“Price change”

K M.
1/17/24

I ordered three items that cost $62 through PayPal on Mac, a week or two later I got an email saying the pricing was changed on PayPal and Mac changed the pricing to $70. Like why can they even do that once I've already paid?

Reviews (378)

Rating

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Reviews that mention popular keywords

mac cosmetics (40) customer service (27)
Thumbnail of user jorgensen.emily
1 review
0 helpful votes
December 28th, 2023

I have spent $400 on MAC makeup in the past few years. It has become my go-to. However, upon never receiving a package recently, I called costumer no-service and was very frustrated by the entire ordeal. Though they never gave me tracking information and the "track my order" button in the email they sent me led to incomplete info, they said it was not their problem that I never received my item. It was such a frustrating call that I don't plan to ever use their bloated, difficult website in the future. I have had other problems in the past with their website and orders not going through, but this person-to-person conversation was the WORST and enough for me to take my business elsewhere.

Products used:
make up

Service
Value
Shipping
Returns
Quality
Thumbnail of user ricardo123lopez0
1 review
0 helpful votes
August 30th, 2023

I bought several items for my mom and was disappointed. We got a damaged kit, and the powder looks used.

Thumbnail of user gracec382
17 reviews
6 helpful votes
February 4th, 2022

The bright red Lady Danger lipstick from Mac costs about $35USD a pop, but carries the same pigmentation as almost any $3 drugstore lipstick. If you're looking for fancy packaging or a pleasant scent in your lipstick, this is the one. Otherwise, I'd recommend sticking with your good old drugstore.

Service
Value
Quality
Thumbnail of user scarlettb47
2 reviews
0 helpful votes
July 29th, 2022

Thanks for the order but this is not the best i tried. I advise you to contact other sellers. Good luck!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lukasr12
3 reviews
0 helpful votes
April 21st, 2017

Not bad for me! It; s the first time for me to use it, and you can get a not bad feeling, but I don't like the service.

Thumbnail of user talisas
5 reviews
13 helpful votes
August 31st, 2015

MAC is a great brand for everything but foundation. I do makeup professionally and the "tan" shades they have are either too orange or too yellow. Myself and a lot of my clients have a olive skin tone. MAC does not work for these tones unless you are mixing foundations, and who wants to do that on a regular? I do love their lipsticks, lip liners, blushes, highlighters, bronzers etc. They only received a 3 because of the Foundation shades.

Thumbnail of user bushrak5
3 reviews
1 helpful vote
August 26th, 2019

Products are awsome... I used many of these... Lovely and amazing... But need to work on price... Have high rates...

Thumbnail of user abegailb1
1 review
4 helpful votes
June 5th, 2019

I find mac cosmetics ok but not quite expensive. Maybe we could look for alternative items on other local brands but same effectiveness. But ik not clossing my door to try other stuffs from MAc in the near future.

Thumbnail of user jenniferr429
195 reviews
357 helpful votes
November 7th, 2018

For me, I would not shop here anymore. First off, makeup isn't supposed to make you look three shades brighter. I do not like that they recommend shades that does not make you look like yourself. If I wanted to look like someone else, I would. But no. I'm not doing this anymore. Waste of $100. Awful.

Thumbnail of user natashaa14
2 reviews
1 helpful vote
May 16th, 2016

Love the quality, because not many cover the color wheel as effectively as this brand does, but their practices and stance on animal testing is sad. They use carmine for their reds; beetles have no place on my lips. Other ingredients are less than satisfactory too. Sad they don't devote enough resources to produce the same level of product without scary, cancer-causing ingredients. :(

Thumbnail of user daisyw7
1 review
0 helpful votes
March 19th, 2015

The website is nothing special, in fact its a little bit hard to navigate. This company is terrible at releases, and the things I have tried just aren't special enough to warrant the price tag.

Thumbnail of user briannas36
6 reviews
11 helpful votes
August 8th, 2018

Although the pro palette duo is a great compact for many single eyeshadows it is not magnetic what so ever but I just bought a pack of magnetic sheets to place on both sides

Thumbnail of user arianam20
13 reviews
65 helpful votes
August 31st, 2018

Mac seems to be average to me. I've tried their setting spray, mascaras, and lipsticks in the past and although I've never been disappointed I do feel that you can purchase products that are way cheaper and are the same quality (if not better) than mac

Thumbnail of user thasina
1 review
1 helpful vote
January 4th, 2016

Love make up and mac has been an amazing product to use so on so on... BUT when i went into one of the stores the people who work their so straight up rude and don't help you. Not all are like that but some just make you feel like crap and they make your day like poop. And if you have a bad day don't take it out on the customers coz its not our fault. Really need to fix up.

Thumbnail of user schelbyh
5 reviews
5 helpful votes
August 7th, 2018

Very very expensive brand! But sometimes it very worth it! Some of their shadows are a little chalky and have tons of fall out. But other than that's its good

Thumbnail of user jenniferm437
4 reviews
0 helpful votes
December 12th, 2017

I would say the best producst they have are for lips. I would never buy their mascara bc it's just a waste of money.

Thumbnail of user haroldh27
5 reviews
5 helpful votes
November 4th, 2014

I am always interested to know about the beauty. I am searching beauty tips and follow that way. Maccosmetics.com is one of the favorite beauty sites. I like their collection of lip glass, lip pencil and lipstick. I used this lip products and also eye shadows. I am very comfortable from Mac cosmetics products.

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About the business

Free shipping and returns on all orders. Offering more than 100 shades of professional quality makeup must-haves for All Ages, All Races, All Sexes.

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