• MAC Cosmetics

2018 CUSTOMER CHOICE AWARD

MAC Cosmetics

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Overview

MAC Cosmetics has a rating of 4 stars from 379 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MAC Cosmetics most frequently mention customer service, good quality, and long time. MAC Cosmetics ranks 10th among Cosmetics sites.

  • Service
    50
  • Value
    50
  • Shipping
    37
  • Returns
    33
  • Quality
    47
Positive reviews (last 12 months): 46.7%
Positive
7
Neutral
2
Negative
6
18
See all photos

What reviewers want you to know

Positive highlights

  • I be feeling myself beautiful after i use their Make up i never gone wrong after using Mac Cosmetics.
  • Great product, Great quality, Great price, and wonderful customer service.
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate MAC Cosmetics?
Top Positive Review

“Excellent service!”

Mary N.
2/27/24

I received excellent product recommendation by one of your staff stationed in Dubai Marina branch, her name is Precious. She introduced me to MAC fix + stay over which has worked very well on my dry and dull skin. Keep it up Precious!

Top Critical Review

“Price change”

K M.
1/17/24

I ordered three items that cost $62 through PayPal on Mac, a week or two later I got an email saying the pricing was changed on PayPal and Mac changed the pricing to $70. Like why can they even do that once I've already paid?

Reviews (379)

Rating

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Reviews that mention popular keywords

mac cosmetics (40) customer service (27)
Thumbnail of user mtaigu91
1 review
0 helpful votes
February 27th, 2024

I received excellent product recommendation by one of your staff stationed in Dubai Marina branch, her name is Precious.

She introduced me to MAC fix + stay over which has worked very well on my dry and dull skin.

Keep it up Precious!

Service
Value
Thumbnail of user pervcapellevuay
3 reviews
0 helpful votes
April 23rd, 2024

I love these cosmetics, I tried lipsticks for the first time in 2017 and the love doesn't stop! Good quality tantalum foundation, and recently tried the makeup brushes!

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Value
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Thumbnail of user matildea8
4 reviews
3 helpful votes
November 16th, 2023

MAC's iconic lipsticks are a staple in my makeup collection. The color payoff is incredible, and the range of finishes, from matte to satin, provides versatility for various occasions. Whether I'm looking for a bold red lip or a subtle nude, MAC has never disappointed.

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Value
Thumbnail of user gianaa2
15 reviews
203 helpful votes
December 23rd, 2023

Oh, their red lipstick is just unforgettable! I love it, I probably bought the tenth one already. This lipstick always highlights all my looks. Perfect. Just perfect!

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Thumbnail of user luciak32
1 review
1 helpful vote
January 7th, 2023

I have been using this foundation for years now, it works for me, but lately am getting discouraged that everytime I want to purchase for a new one I have to call nearly all Dubai branches looking for it. I keep giving my number and I never get a call back when it's available in stores, until I will go back again to check.I always use it until its totally finished. Is it still on or its no longer in the market.

Thumbnail of user cynthias2496
4 reviews
8 helpful votes
May 17th, 2023

I recently tried the MAC Hyper Real Foundation in Rose Gold FX, and I must say it's been a game-changer for me! As a girl who loves makeup, finding the perfect foundation can be a struggle, but this one truly impressed me. The shade matches my skin tone beautifully, giving me a natural and flawless finish. Not only does it provide excellent coverage, but it also feels lightweight and comfortable on my skin, allowing it to breathe throughout the day. I love how it blends effortlessly and gives me a radiant, dewy glow without looking greasy. It's long-lasting, staying put even during busy days or special occasions. MAC has truly outdone themselves with this foundation, and I couldn't be happier with the results. It has quickly become a staple in my makeup routine, and I highly recommend it to anyone looking for a foundation that delivers both style and substance.

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Thumbnail of user shaytianar
17 reviews
53 helpful votes
February 8th, 2021
Verified purchase

QUALITY: 5/5

I purchased my first Mac Cosmetic lipstick. I chose Sultry Move from their powder kiss line and I absolutely love the color. Before ordering it online, I decided to go to the store and test it. I'm so happy with it. It doesn't leave my lips looking or feeling dry which is so important. I'm definitely purchasing more from them.

Products used:
cosmetics

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Value
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Quality
Thumbnail of user abdi.khadra
1 review
0 helpful votes
July 1st, 2023

I would like to thank Ms. Reeda who works at Mac make up Dubai Mall. I left the store as a satisfied customer and this is all because of Reeda who took the time and was very patient with me to find the right foundation. The company is lucky to have

Products used:
Mac foundation

Service
Value
Thumbnail of user mariac2255
1 review
0 helpful votes
January 25th, 2022

Love the products and love their customer service! They will never fail to satisfy or make your purchase experience worth it!

Tip for consumers:
If they’re offering free stuff if you spent a certain amount, but you don’t see it added in your cart as complimentary, it means they sold out. But don’t worry, their great customer service will take care of your issue!

Products used:
Foundation, brushes, lipsticks, primer, mascara, eyeshadows

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Thumbnail of user joang522
4 reviews
0 helpful votes
May 19th, 2022

This is just some kind of holiday! Recently placed an order and finally found what I've been looking for so long. My favorite brand, thank you for the most mattifying powder.

Thumbnail of user hann18
2 reviews
0 helpful votes
January 21st, 2022

I think that this cosmetic is very affordable. At least, I can buy it. I also like the quality. It's good to see nice result.

Service
Quality
Thumbnail of user alinas130
2 reviews
0 helpful votes
December 29th, 2022

I absolutely adore the MAC "lipglass". I have purchased about 30 different colours over the course of several years now and the coverage, colour and wear never disappoints. Genuinely the only lipglosses that I actually end up finishing and using up completely. The C-THRU gloss works great over a baby pink lipliner for glossy ombré lips.

Products used:
Lipglosses - Make up

Service
Value
Quality
Thumbnail of user eymay
6 reviews
1 helpful vote
January 15th, 2021

It is quite expensive in my country but the quality of their products are amazing! Because of covid probably they made some sale for their lipstick and I could buy 2 lipstick with the price of one. Russian Red and Velvet Teddy. Loved both! So good, the Russian Red is exactly the texture and color I was looking for years! But yes, most probably in future I cant buy a new one..

Products used:
Lipstick, Russian red and Velvet Teddy

Service
Value
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Thumbnail of user illiyanaa
2 reviews
1 helpful vote
December 16th, 2021

This is affordable cosmetics and of a very good quality. The diversity is stunning. There is always many things to choose from whether it goes about lipsticks or any other items.

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Thumbnail of user snaa1
4 reviews
0 helpful votes
April 7th, 2022

اذا كنت تبحثين عن منتج يوحد لون بشرتك ويمنحكي التغطية المثاليه. بدون ان تشعري بانك تضعين طبقة سميك ومزعجه تخنق بشرتك. فان هذا الفاونديشن هو خيارك الذي تبحثين عنه

Tip for consumers:
جميع النساء اللواتي يبحثن عن منتج لايتعب بشرتهم ويمنحهم مظهر طبيعي

Products used:
فاونديشن mac

Service
Value
Shipping
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Thumbnail of user susanc2527
5 reviews
1 helpful vote
October 6th, 2021

It is my favorite brand ever, prices are the only minus, but people I cannot go anywhere without their lipstick.

Products used:
Lipstick, mascara, everything they sell

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Value
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Thumbnail of user mariaa1115
3 reviews
1 helpful vote
November 17th, 2020

Good make ups and foundation! Their products are good quality wise. Not so expensive. Only makeup that I can afford. Thank you!

Thumbnail of user mariellel10
1 review
0 helpful votes
January 26th, 2022

Lasting effect from using lipsticks and the same from using the nail polish. HIgh quality products. Often buy them.

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Thumbnail of user victoriam540
4 reviews
1 helpful vote
December 20th, 2020

I just received my MAC order. I am in heaven. These Patent Paint Lip Lacquers are fantastic. I purchased Major Glazer, Lacquered Up, Polished Prize, Eternal Sunshine, Red Enamel, Latex Love, and Slick Flick. I love them all - sorry I didn't get them all. Great shine, longer lasting then most glosses. Plus it leave a nice stain on lips as it fades. I also replenished Ruby Woo and am trying Velvet Teddy for the first time. Cannot wait. I bought a new lip brush #316. I think this lip brush is the best - I've tried other brands but I love the way this applies lip products. I also finally bought the foundation brush #196. Last but not least I also got the Extended Play Gigablack Lash Mascara - I love all MAC's mascaras so I think I'll like this too.

Thumbnail of user laras114
6 reviews
1 helpful vote
April 30th, 2021

I am in love with this brand, all products of great quality, I do not exchange for anything and I strongly recommend it.

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Thumbnail of user alag
1 review
0 helpful votes
August 10th, 2021

I like their products for nails. It seems to me that they do not damage nails and the prices which they are sold at are rather affordable.

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Thumbnail of user amandap1246
2 reviews
0 helpful votes
January 28th, 2022

Absolute loved my MAC lipstick. My first ever purchase from MAC cosmetics. Full stars to this product.

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Thumbnail of user kimberlyp575
3 reviews
2 helpful votes
January 2nd, 2021

Top-notch service!
Love the MAC website! Satisfied with a cosmetics, Thank you so much. Absolutely safe & extremely fast!

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Thumbnail of user hileyp
44 reviews
190 helpful votes
April 8th, 2020

For years I have used their products and now during quarantine have time to leave some feedback. They've got great quality and competitive pricing. I'll keep buying MAC.

Thumbnail of user leah34
3 reviews
34 helpful votes
March 21st, 2020

OMG! I love their legendary lipstick colors! It's to die for. It doesn't dry out your lip and it's very smooth.

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About the business

Free shipping and returns on all orders. Offering more than 100 shades of professional quality makeup must-haves for All Ages, All Races, All Sexes.

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